You can view related vacancies or set-up an email alert notification when similar jobs are added to the website below.
Job Description
MMP Consultancy are looking to recruit a Neighbourhood Response Officer on a temporary basis working for a Housing Association covering the Haringey & Enfield area.
This role will be part of a job share working Wednesday, Thursday and Friday 9-5.
This will be a temporary position paying £23.41 Umbrella
Duties:
* To ensure that neighbourhoods are places that residents want to live. You'll do this by understanding local needs and working collaboratively with other teams, residents groups and external partners; ensuring estates are clean, safe and well maintained, and improvements are identified, planned and delivered.
* To investigate breaches of tenancy, support more vulnerable customers and ensure that anti-social behaviour is addressed and prevented by working collaboratively with colleagues and external agencies. Successful delivery will involve a strong collaborative approach across Clarion teams and departments, local partners and residents.
* Develop and deliver neighbourhood plans and local offers.
* Deliver a programme of regular estate inspections and prioritising fire safety risk assessment follow up work.
* Work with local residents groups to develop local community facilities, activities and events as part of a neighbourhood plan and local offers.
* Work collaboratively with local partners such as safer neighbourhood teams, the voluntary sector and youth services on neighbourhood safety and ASB issues, for ad hoc or routine meetings as appropriate.
* Liaise with other Clarion departments on neighbourhood improvements and services
* Visit customers in breach of their tenancy or lease agreement where tasked to do so
* Visit customers who may require additional support and assess whether they require on going tenancy sustainment.
* Conduct viewings and sign ups or tenancy assignments.
* Attend court to represent Clarion and/or provide witness statements as required
* Conduct evictions and attend stay hearings.
* Checks on property condition as required for the purpose of mutual exchange, during the tenants notice period or planned visits.
* Assist with major incidents and the decanting of tenants
Essential Skills & Experience:
* Customer focused.
* Enjoys working with people in the community.
* Able to develop effective working relationships with colleagues across Clarion and external agencies. Able to robustly and effectively challenge teams delivering services and improvements in the neighbourhoods to hold them to account
* Confident and able to work alone
* Positive mind set with a focus on solutions rather than obstacles
* Experience of providing good customer service
* Experience of dealing with customers in person
* Experience of working with external partners
* Experience of working to plans and targets
* The ability to exercise good judgement
Title: Neighbourhood Response Officer
Location: London
Salary: £23.41 Umbrella
SIMILAR JOBS
-
RLO
MMP Consultancy are looking to recruit a Resident Liaison Officer on a permanent basis in Essex.
* Proactively respond to expressions of dis- satisfaction at the initial stage, preventing escalation wherever possible.
* Investigate, register all complaints and report in accordance with company and client procedures. Ensure all MP, Councillor enquiries and complaints are investigated and resolved efficiently and within target and advising residents and clients of their outcomes
* Maintain the Company's complaint log and use the information to report on trends including the lessons learnt and how to improve our service
* Visit and meet residents in their homes, when required or requested, dealing with their needs and queries ensuring they are kept informed at all times
* Make appointments for further works, if required, and ensure these are carried out and completed to the resident's satisfaction
* Arrange compensation or goodwill gestures if required, all to be agreed and approved by the Customer Service Manager / Divisional Manager
* Respond to expressions of dis-satisfaction received from residents via the text message service within agreed timescales and ensure the issues are addressed
* Ensure resident telephone surveys are carried out and recorded, with the appropriate action taken regarding feedback. Provide a monthly report detailing the findings of the surveys and actions taken to address any issues or problems that have arisen
* Attend monthly contract meetings and supply relevant reports
-
Resident Liaison Officer
MMP Consultancy are looking to recruit Resident Liaison Officers to work for a National Contractor on an Ongoing Basis, based in South East London.
We are looking for an enthusiastic professional to play a pivotal role in supporting the delivery of works programmes. Working closely with Contract Managers you will assist in resident consultation and involvement.
Responsibilities:
* Assisting in the management of resident consultation and involvement in planned works programmes, minimising disruption to residents whilst helping to ensure that the programme does not fall behind schedule and costs remain within budget
* Developing and delivering effective communication with residents, liaising closely with contractor staff to assist in the smooth running of the programmes and the ongoing building management
* Contribution to community engagement plans and initiatives to counter joblessness and financial exclusion
Ideal Candidate:
* Present previous experience of working within Social Housing or Local Authority
* Resident Liaison/Community Engagement capacity
* Experience of supporting planned works programmes
* Experience of handling challenging and complex situations
* An effective communicator at all levels, you will be able to work proactively and independently to deliver on tight timescales
-
Fire Safety Coordinator
MMP Consultancy are looking for a Fire Safety Coordinator to join an excellent Local Authority in South London on a temporary basis.
Purpose Of Job.
To share responsibility to administer and manage the fire risk assessment programme for all relevant buildings within the borough, including inspection programmes, to ensure compliance is achieved and at all times ensuring adherence to the Council's legal and mandatory obligations.
Key Responsibilities:
* To develop and manage overall programme and manage the collation of compliance actions derived from annual visits.
* To manage and administer the programme of fire risk assessments and other fire safety related matters ensuring we meet our legal obligation at all times. This will include managing the fire safety surveyor's visits and prioritising actions to ensure the business needs are met.
* Responsible for recording and evidencing compliance with the Council's legal obligations under the Regulatory Reform (Fire Safety) Order 2005. Manage workloads of Fire Surveyors to ensure maximum use of resources.
* Manage existing IT systems and develop new where and when required. Responsible for regular reviews to ensure that they remain fit for purpose in accordance with legislation and any subsequent legal amendments.
* Provide regular reports to senior management of levels of compliance, highlighting areas of concern and developing remedial actions to mitigate any risks.
* Responsible for managing and reporting on data from fire risk assessments and compiling risk actions to other business units and departments, including target and date setting.
* Responsible for monitoring and updating fire databases, ensuring information flow to other corporate systems such as APEX.
* Responsible for liaising with external health and safety bodies including HSE and London Fire and Emergency Planning Authority to mitigate risks and provide service improvements.
* Responsible for compiling packages works for investments works, investment programmes, and other fire safety related projects as detailed in fire risk assessments and other assessments and surveys.
* Responsible for liaising with internal bodies, such as Building Control and Planning, in order to ensure statutory requirements are met.
You can also use your social account to sign in. First you need to:
Accept Terms & Conditions and Privacy Policy.