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Voids and Lettings Team Leader
Billie Gumble Recruitment Consultant – Social Housing & Operational Support
Job Description
MMP Consultancy are working with a public sector organisation to recruit a Voids and Lettings Manager on a temporary basis.
The Voids and Lettings Manager will be responsible for leading and inspiring the voids and lettings service. The Lettings Manager will be providing effective leadership and support to for staff to deliver an efficient and effective end-to-end voids and lettings process. You will be able to tackle obstacles and make decisions on your own. Minimising voids periods and delivering a customer centric service with both a social and commercial focus.
Responsibilities:
* Deliver a flexible service letting a variety of tenures with customer focus and engagement, an integral aspect of strategic decision making
* Responsible for all aspects of the service, including driving the delivery of outstanding performance, developing and coaching teams to develop and maximise their potential to deliver cutting edge service delivery for customers
* Continually identify future service challenges and opportunities and develop appropriate strategic approaches
* Manage and lead staff to achieve high performance and effective operational delivery, including developing and improving staff capability
* Manage a customer focused service and effective use of resources
* Ensure councils overall vision, values and ethos are central to the requirements of the service
Experience:
* Significant experience of working in a leadership role within social housing, specifically Lettings and Voids
* Strong knowledge of housing law and current housing issues
* Demonstratable experience of leading a high-performance team
* Significant experience of working within a Housing Association or Local Authority
* Strong written and verbal communication skills
SIMILAR JOBS
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Head of Mechanical and Electrical
MMP Consultancy currently has an opportunity for an interim Head of M&E to join a housing association in North London.
Title: Interim Head of M&E
Client: Housing Association
Rate: £500 per day (Inside IR35)
Contract: 4-6 Months Interim
Reports into: Director of Compliance and Planned Works
Direct Reports: 4 (Electrical, Water, Planned and Gas)
Role Purpose:
* Lead the M&E Team to ensure statutory compliance in the areas of Gas Servicing, Lift Maintenance, Asbestos, Electrical Testing, Air conditioning and extraction, drainage plant security & door entry and rooftop / high level communal space safety.
* Lead on damp and water ingress management across the portfolio including works and tenant management
* Play a strategic role in the Customer Services Directorate, proactively contributing to business planning, managing other areas of service to cover staff absence, service improvement, and achieving of high level of customer satisfaction with services
Key Responsibilities and Accountabilities
* The management of a range of Planned Mechanical and Electrical Works Contacts undertaking works such as , Gas Servicing, Lift Replacements, Air conditioning, ventilation upgrades , door entry systems, communal wiring and lighting upgrades, asbestos removal, fire safety equipment testing.
* Lead manager responsible for statutory compliance through managing maintenance and inspection contracts for Mechanical & Electrical services including Lift Maintenance, Asbestos, Communal and domestic Electrical Services, Door Entry
* Liaise with Customer Services to ensure all planned M&E works are conducted across the relevant premises, and health and safety risk assessments are carried out.
* Oversee activity around dampness and major water ingress activity, ensuring that processes are maintained, reporting is accurate and high risk activity has appropriate mitigation in place and is effectively managed.
* Attend Resident and Committee meetings and present reports on operational areas of responsibility. Ensure the reporting mechanisms on key performance indicators are carried out in accordance with agreed requirements.
* Ensure contractors are providing value for money by maintaining effective cost evaluation and quality assurance processes within the team.
* Contribute to development of the service including new policies and procedures and systems to support continuous improvement with written reports and presentations to senior managers and members providing advice and recommendations.
* Ensuring auditable contract administration with effective systems developed and maintained for the timely and accurate payment of invoices and valuations subject to proper authorisation.
* Take responsibility for compliance with all, health and safety requirements and best practice to minimise risks to residents, contractors and staff.
* Management of a staff group including recruitment, training, performance management and absence management.
* Ensure effective record keeping and monitoring systems are in place and maintained to a high standard to facilitate responses to members, complaint handling, freedom of information
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Class 3/4 Building Control Team Manager
MMP Consultancy is seeking a Class 3/4 Building Control Team Manage on behalf of a North London based Local Authority, to manage and deliver a high-quality Building Control service. The successful candidate will serve as the principal technical adviser and be responsible for ensuring compliance with the Building Acts and Building Regulations.
This is initially a 3-month contract subject to extension. The successful candidate will be expected in the office 2 days per week, with site visits as and when required. The rate of pay is £550pd inside of IR35.Key Responsibilities:
* Manage a team of up to 15 Building Control professionals, overseeing day-to-day operations and ensuring high-quality service delivery.
* Serve as the Council's expert on Building Control matters, ensuring adherence to Building Acts and Regulations.
* Make critical decisions as a District Surveyor within an approved scheme of delegation.
* Manage budgets, monitor income and expenditure, and ensure financial efficiency.
* Develop and implement innovative procedures to improve service delivery, cost efficiency, and customer satisfaction.
* Recruit, train, and mentor staff, encouraging professional development within the team.
* Lead the development and expansion of partnership schemes, identifying business opportunities to generate income.
* Lead on enforcement actions, including dangerous structures, and represent the Council in court cases and public hearings.
Key Skills and Qualifications:
* In Building Control, with corporate membership of ABE, RICS (Building Control), or equivalent.
* Class 3 and 4 registration.
* Proven experience managing a team, monitoring workloads, and achieving performance targets.
* Strong knowledge of Building Regulations, Fire Safety, CDM, structural safety, and relevant legislation.
* Experience managing budgets, reviewing income, and forward planning.
* Excellent written and oral communication skills, able to negotiate effectively and represent the Council in legal and technical matters.
* Ability to handle complaints and ensure a high level of customer satisfaction.
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Building Surveyor
MMP Consultancy currently has an opportunity for a Fully Remote Property Surveyor to join a housing association. My client is looking for a Property Surveyor to be based in ideally North Of London and is able to drive to North London & East Anglia with ease.
This position is paying £55,000 Benefits (inc £5,800 Car Allowance)
Job Purpose:
The role is responsible for leading and managing the delivery of property investment, service & inspection, and repairs services to parts of the property portfolio, approx. 20-40 locations. Working with housing/care operations you will ensure timely delivery of services, and ensure all properties are kept in a good condition within property strategy targets. You will ensure compliance with commercial and contract management arrangements, ensuring the contractual obligations are met. Manage project performance and working with the quantity surveying team ensure robust financial forecasting, processing of valuations and contract instructions. To be responsible for identifying cost saving through collaboration with contractor and quantity surveying team. The role will require strong interaction with housing/care operations teams to ensure works run smoothly and meets the needs of the business.
Key Accountabilities:
* This is an important role within Property which ensures maintenance of good quality homes through individual ownership of each location.
* The role has latitude within budgetary restrictions and portfolio strategy requirements to prioritise activity and spend to achieve these targets.
* As well as day to day activity, this role will have to respond quickly and effectively to ad hoc requests from the business, which may be complex, urgent, and business critical.
* The role will require effective engagement with colleagues in Housing and Care operations.
* Nature of impact:
* The role will work with others to effectively deliver repairs, investment and service & inspection activities to individual locations.
* Collaboratively with quantity surveying team, contractors and colleagues.
Key Tasks:
* Delivery of all property activities to a portfolio of properties
* Undertake regular inspections such as Stock Condition surveys, MOT surveys and Asbestos reinspections
* Working within the management arrangements ensure repairs and planned works are necessary and delivered in the most cost-effective manner.
* Analyse performance of properties to recommend future investment, and repair planning for you portfolio.
Title: Fully Remote Property Surveyor
Rate: £55,000 Benefits (rate inclusive of Car Allowance)
Location: North London / East Anglia
Contract: Permanent
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