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Billie Gumble Recruitment Consultant – Social Housing & Operational Support
Job Description
MMP are looking to recruit a Corporate Administrator to join an excellent Housing Association in South London on a Permanent Basis.
Job Purpose:
* Provide efficient and effective administrative support to the Directorate Team.
Main Responsibilities:
* Provide full administrative support to the Directors and support to the PA to the Chief Executive, including arranging meetings and managing email enquiries.
* Take minutes at Senior Management, Board and Committee meetings.
* Assist with organizing corporate events, such as Board/Committee meetings, scheme openings.
* Assist with special projects (e.g. communication updates, mailouts).
* Carry out all duties with full regard to our Equality & Diversity and Health & Safety Policies.
Experience:
* Proven background in administrative work for senior level managers in an office or similar.
* Experience of maintaining efficient records such as minutes and rolling action logs and managing information systems.
* Experience of minute-taking provided at a senior level.
* Extensive knowledge of MS Office.
* Ability to work to deadlines and manage multiple tasks.
SIMILAR JOBS
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Defects Officer
MMP Consultancy are looking to recruit a Defects Officer to join an excellent Local Authority in South London on a temporary basis.
Previous experience
- Experience of delivering successful outcomes from negotiations with external and internal stakeholders.
- Experience of delivering high quality customer service
- Experience of defects resolution and the construction process desirable.
- Experience of managing contractors and holding them to contractual obligations desirable.
- Experience with a housebuilder, contractor, consultant, housing association, or similar desirable.
- Good command of verbal and written communication
- Good level of IT literacy sufficient to manage a defects management system
- Communicate clearly and openly, including listening and responding positively to others.
- Ability to communicate relevant information to all stakeholders
- Ability to create systems for maintaining and recording information
- Ability to use initiative to solve problems independently in a professional setting.
- Physically fit carry out day to day duties
-
Resident Liasion Officer
MMP Consultancy are looking to recruit a Resident Liaison Officer on a permanent basis in Cambridge.
* Proactively respond to expressions of dis- satisfaction at the initial stage, preventing escalation wherever possible.
* Investigate, register all complaints and report in accordance with company and client procedures. Ensure all MP, Councillor enquiries and complaints are investigated and resolved efficiently and within target and advising residents and clients of their outcomes
* Maintain the Company's complaint log and use the information to report on trends including the lessons learnt and how to improve our service
* Visit and meet residents in their homes, when required or requested, dealing with their needs and queries ensuring they are kept informed at all times
* Make appointments for further works, if required, and ensure these are carried out and completed to the resident's satisfaction
* Arrange compensation or goodwill gestures if required, all to be agreed and approved by the Customer Service Manager / Divisional Manager
* Respond to expressions of dis-satisfaction received from residents via the text message service within agreed timescales and ensure the issues are addressed
* Ensure resident telephone surveys are carried out and recorded, with the appropriate action taken regarding feedback. Provide a monthly report detailing the findings of the surveys and actions taken to address any issues or problems that have arisen
* Attend monthly contract meetings and supply relevant reports
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Service Charge Officer
MMP Consultancy are looking to recruit a Service Charge Officer on a temp ongoing basis in East London.
Job Purpose:
- Assist in the provision of an efficient rent and service charge accounting service. Co-ordinate charging and collection of service charges ensuring Value for Money (VfM) whilst maximising the recovery of income including through legal processes where necessary
- Provide highly accurate data analysis and supporting explanations to assist the Rent and Service Charge Manager in decision making
- Be part of a team providing a pro-active and expert advisory service in relation to service charges, to service owners and budget holders, that adds value and impacts the strategic outcomes of the business
Main Duties / Accountabilities:
- Ensure accurate rent and service charge data, investigating and reporting variances
- Maintain records of freeholders and third-party agents, validating invoices for accuracy.
- Calculate budgets, rents, and accounts in compliance with policy and regulations.
- Monitor sinking funds to ensure adequate funds for major works.
- Collaborate with Property Services on planned and reactive works, adhering to processes.
- Set service charge budgets for new schemes promptly.
- Manage an efficient service charging system, meeting deadlines.
- Prepare and manage relevant audits.
- Assist the Revenue Team in resolving disputes and ensuring payment terms.
- Champion Value for Money, monitor costs, and maximize income.
- Provide customer-focused explanations of charges.
- Support the Rent and Service Charge Manager in complaint responses.
- Handle enquiries professionally, delivering positive outcomes.
- Contribute to cross-departmental tasks as required.
- Provide training and support for effective teamwork.
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