Complaints Manager

An exciting opportunity has arisen for an experienced Service Desk Analyst to work with a Housing Provider based in Oldham on an Temporary basis.

Umbrella Rate: £17.28 Per Hour / PAYE Rate: £13.15 Per Hour

Duties:

• Operate as a single point of contact for telephone, email, self-service portal and walk-ins from staff regarding IT incidents and service requests
• Provide a world-class customer experience with every interaction, resolving straightforward problems at first contact.
• Manage multiple job queues and third-party supplier calls, ensuring that specific types of incidents or requests are assigned to the appropriate individual, team or manager.
• Responsible for 1st line triage, investigation, resolution and ownership of Service Desk incidents throughout the incident lifecycle
• Responsible for updating of the ITSMF tool and provide support with the objective of restoring normal service as quickly as possible.
• Achieve continual service improvement for all functions associated with the Service Desk and IT support including the service catalogue, team knowledgebase, customer self-service portal and asset management database (AMDB).
• Facilitate the Major Incident procedure by providing communication to customers in preparation for planned work and unplanned outages.
• Administer a range of duties, including the starters, movers and leavers procedure, incorporating user administration and access management ensuring authorisation/access records are maintained in line with the organisations policies and procedures

Experience Required:

• Proven experience as a Service Desk Analyst or similar technical role
• Excellent customer service skills.
• Working knowledge of Microsoft Windows operating systems and Microsoft Office applications.
• Working knowledge of end user hardware and peripherals.
• Basic understanding of computer networks (components, cabling and IP addressing).
• Managing basic Active Directory objects (users, security/distribution groups).
• Excellent prioritisation skills.
• Able to maintain good supplier relationships.
• Excellent oral and written communications

An exciting opportunity has arisen for an experienced Planner to work with a Housing Provider based in Devon on an ongoing basis.

Umbrella Rate: £17.20 Per Hour / PAYE Rate: £13.06 Per Hour

This role would suit Repairs Planners, Repairs Scheduler's, Repairs Administrators with previous experience of repairs diagnosis and scheduling.

Duties:

• Provide effective planning of regional operative's diaries working closely with the regional operational team to support the achievement of operational KPIs.
• Coordinate the efficient scheduling of maintenance repairs for operating needs and customer requirements within the area.
• Maintain the scheduling system and provide internal and external customers with timely and accurate information.
• Liaise with customer service colleagues in relation to appointments and updating of all systems when operatives report issues.
• Ensure that all written, electronic and telephone enquiries are answered and resolved effectively in accordance with agreed service standards and timescales.
• Work closely with the commercial team in relation to subcontractors purchase orders and variation orders to ensure continued value for money and commercial procedures are followed.
• Ensure compliance with GDPR regulations when processing customer data.
• Take appropriate Health and Safety measures to ensure personal safety and the safety of our customers and colleagues.
• Support the protection and safety of our customers by ensuring safeguarding procedures are followed and safeguarding concerns are appropriately identified, monitored and reported.

Experience Required:

• Excellent communicator, with strong organisational skills
• GCSEs at Grade C or above and including Mathematics and English
• Proficient IT skills including use of Microsoft Excel and Word Proven background in a customer service focused environment
• Experience of using database systems (Connect / Northgate / DRS)
• Construction related knowledge
• Previous experience of working with a Housing Association / Local Authority or Maintenance Contractor in either a Scheduling or Customer Service capacity

MMP Consultancy is currently seeking an experienced Electrical Contract Manager to work an interim contract with a public sector housing organisation in South London. £300 - £500 per day (Inside IR35). Rate Negotiable dependent on experience and qualifications. Submit with expectation.

Title: Electrical Contract Manager
Rate: £300 - £400 per day (inside IR35) - Negotiable on experience / qualifications.
Location: South London
Expenses: Business-related parking and mileage is paid.
Contract: Rolling Interim

Key Duties:

Responsible for providing operational support to managers including monitoring and managing service providers, contractors, consultants and other agencies to facilitate high levels of service delivery to all aspects of the design and delivery of projects. To manage borough wide electrical schemes, works packages and projects to high standards including customer expectations, quality standards, and workmanship. This includes the management, motivation and development of teams and staff within the remit of the post holder.

Essential Experience:

• Educated in a range of electrical disciplines i.e. City & Guilds 2360 Parts 1 & 2, 2391 Inspection, Testing & Certification of Electrical Installations, 2382 18th Edition BS7671 etc.
• Knowledge of Housing Fire safety guidance documents which impact on building safety and the various types of Fire Alarm installations required within them and their testing and certification requirements.
• Knowledge of current housing legislation and social issues impacting on service delivery
• Knowledge in the planning and delivery of works in large quantities within residents' homes and the challenges this can present in a diverse & multicultural environment.

If you are interested, please send over an up-to-date CV. Further information will be provided once applied. Feel free to pass on to colleagues who may be interested.

An exciting opportunity has arisen for Trade Operatives (Carpenter/ Plumber/ Multi Trade Operative/ Plasterer) to work for a Social Housing Contractor based in South East London on a permanent basis offering a salary of £34,000 - £38,000. The successful Trades Operatives will be able to work in occupied properties carrying out reactive repairs.

Location:
* South East London (Lewisham and Southwark)

Working hours
* 08:00am to 17:00pm
* Up to 7 Jobs per Day

You will be required to:
* Carry out repairs and maintenance within social housing properties, occupied.
* Provide your own basic hand and power tools.
* Optional out of hours.
* Have experience working within social housing properties.

You will be supplied with:
* Company van
* Fuel card

You must:
* Have use of a smartphone. Jobs will be supplied via an App, BYOD paid at £20.00 a month.
* Have your own Tools

An exciting opportunity has arisen for Trade Operatives (Carpenter/ Plumber/ Multi Trade Operative/ Plasterer) to work for a Social Housing Contractor based in South East London on a permanent basis offering a salary of £34,000 - £38,000. The successful Trades Operatives will be able to work in occupied properties carrying out reactive repairs.

Location:
* South East London (Lewisham and Southwark)

Working hours
* 08:00am to 17:00pm
* Up to 7 Jobs per Day

You will be required to:
* Carry out repairs and maintenance within social housing properties, occupied.
* Provide your own basic hand and power tools.
* Optional out of hours.
* Have experience working within social housing properties.

You will be supplied with:
* Company van
* Fuel card

You must:
* Have use of a smartphone. Jobs will be supplied via an App, BYOD paid at £20.00 a month.
* Have your own Tools