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Billie Gumble Recruitment Consultant – Social Housing & Operational Support
Job Description
MMP Consultancy are looking for a Neighbourhood / ASB Officer to join a fantastic Housing Association in South London.
* Provide a responsive and pro-active tenancy management service, including succession, and mutual exchanges, and requests relating to the tenancy across all tenure types.
* Investigate and resolve tenancy breaches in line with the Association's procedures and where appropriate work in partnership with other agencies and colleagues.
* Ensure estates and communal areas are managed to a high standard and in conjunction with other colleagues, set up, monitor and manage contracts for estate cleaning, grounds maintenance and communal repairs and liaise with property services teams as required.
* Undertake estate inspections with residents, ensuring the reporting of any repairs, and completion of arising tenancy and estate management actions. This includes carrying out Fire Risk Assessment reviews.
* Lead on the management of any homeownership units within the patch, including liaison with
* Rents and Revenue Team, Property Services and Leasehold Officer. This includes support of statutory consultation, and responding to enquires arising from stair-casing and resales process.
* Bring any safeguarding concerns to the attention of the Team Leader, Manager or Housing Services Director or external agency as appropriate.
* Contribute to the continuing improvement and development of working practices, policy and procedure in relation to neighbourhood management.
* Investigate reports of domestic abuse, nuisance, harassment or anti-social behaviour made by or about residents or others and identify
* Take the lead role on risk assessment of ASB/DV cases
* Take all reasonable steps to resolve the dispute by agreement between the parties involving other agencies where appropriate (e.g. Mediation Services).
* Use non-legal ASB remedies such as Acceptable Behaviour Contracts, Good Neighbour Agreements and restorative justice where appropriate.
* Maintain systems for monitoring the incidence of nuisance and harassment and the
* relative success of methods used to deal with it.
* Communicate through social media channels anonymised successes.
* Any other related duties assigned by the Team Leaders or the Neighbourhood & Estate Services Manager/Housing Services Director.
SIMILAR JOBS
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Multi Trade Carpenter
Up to £25 per hourMMP is currently recruiting for a Multi Trade Carpenter to join a Social Housing contractor based in South and North London on a temporary to permanent basis, offering £25.89 p/h Umbrella Van & Fuel Card
The successful Trades Operative will be required too:- Complete repairs and maintenance within occupied and void properties as well as associated works
- Be customer focused
- Work towards tight deadlines
- Have social housing experience
Pay Rate:- £25.89ph (Umbrella)
Hours:- 39 hours per week (Mon to Fri)
Qualifications Required:- Recognised trade qualification i.e. City and Guilds/ NVQ (certificate must be available to provide)
- Asbestos Awareness (may be completed anytime prior to start date)
- Basic DBS Check
You will be supplied with:- A van (Full UK Manual Driving License Required, maximum 6 points)
- Fuel card
- PDA System
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HR Administrator
MMP Consultancy are looking for a HR Administrator to join an excellent organisation in East London on a Permanent basis!
Responsibilities include:
- Efficiently dealing with all HR Admin related matters
- Create letters and contracts of employment and send via Docusign
- Write and send letters for any HR related topic
- Recording and save accurately information in the employees' files
- Ensure accuracy and timeliness of administration and provision of advice in relation to changes, or otherwise, of employee terms and conditions of employment, in line with departmental working procedures.
Please send me your most up to date CV and I will give you a call at my earliest convenience!
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Resident Liaison Officer
MMP Consultancy are looking to recruit a Resident Liaison Officer to work for a National Contractor on an Permanent Basis, in Oldbury.
We are looking for an enthusiastic professional to play a pivotal role in supporting the delivery of works programmes. Working closely with Contract Managers you will assist in resident consultation and involvement.
Responsibilities:- Attend Resident Surgeries and assist vulnerable people reporting repairs, keep residents and scheme managers up to date on progress
- Organise consultation events and attend meetings as required
- Identify vulnerabilities relating to individual residents and liaise with client's housing officers or support services where necessary.
- Work with the Performance Team to ensure and identified vulnerabilities are accurately recorded within the organisations systems.
- Investigate, register all complaints and report in accordance with company and client procedures. Ensure all MP, Councillor enquiries and complaints are investigated and resolved efficiently and within target and advising residents and clients of their outcomes
Ideal Candidate:
- Present previous experience of working within Social Housing or Local Authority
- Resident Liaison/Community Engagement capacity
- Experience of handling challenging and complex situations
- An effective communicator at all levels, you will be able to work proactively and independently to deliver on tight timescales
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