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Billie Gumble Recruitment Consultant – Social Housing & Operational Support
Job Description
MMP Consultancy are looking for an Income Officer to join an excellent Housing Association in South London on a Permanent basis.
Key responsibilities:
* Provide an effective, efficient and responsive revenue service to residents on a patch, maximising income and sustaining tenancies.
* Contribute to the development and implementation of strategies, policies, procedures and service improvements.
* Work across the Housing Services to ensure wider work plan objectives are delivered.
* Offer a courteous and polite service to the our customers, dealing with requests promptly and giving accurate and fair advice.
* Support the Neighbourhood Services team in resolving tenancy management issues.
* Support the Neighbourhood Services Team in identifying, reporting and Investigation of reports of tenancy fraud and sub-letting
* Lead the recovery across all tenures of rent, service charge and other debt , including former tenant arrears, proactively and in accordance with the Association's Policies and Procedures, taking prompt action where required to ensure that, arrears are kept in line with agreed targets.
* Where required, across all tenures, take all steps in the legal process including representing us at Court and First Tier Tribunals, and present cases on behalf of the Association.
* Prepare statistics and information on patch arrears management within a reasonable timescale, as required
* Working with the financial inclusion team, Support providers, Local Authority, DWP and other external agencies ensure residents receive the support necessary to pay rents and service charges.
* Where revenue action leads to a service complaint in relation to service/disrepair claim, liaise with the Finance Department, Property Services, and Neighbourhood teams to ensure prompt resolution and facilitation of revenue recovery.
* Where required lead on the revenue recovery for any homeownership tenures within the patch in line with our policies and procedures and with legislation. This includes liaising with the Leasehold Officer, and Rent and Service Charge Project Manager to provide comprehensive responses to service charge enquires where relate to recovery.
* Be responsible for own administration, including filing and word-processing letters and reports. Where required coordinate responses to resident Subject Access Requests.
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Fire Safety Administrator
Location: London
Salary: £24 per hour (Umbrella)
Contract Type: Temporary
About the Role
We are working with a medium-sized housing association based in London to recruit a Compliance Officer specialising in fire safety. This is an excellent opportunity for a detail-oriented professional with strong data management and contract administration skills to support the organisation's fire safety compliance efforts.
Key Responsibilities
- Assist in managing compliance with fire safety regulations, including Active Fire Safety, AOV systems, Alarm Systems, Emergency Lighting, and Evacuation Systems.
- Oversee the administration and coordination of fire safety contracts, ensuring all contractor obligations are met.
- Maintain and update compliance databases, ensuring accuracy and completeness of information.
- Upload fire safety certificates and other essential documents into the database.
- Book orders and schedule appointments with contractors and residents.
- Communicate with contractors and residents to resolve access issues and ensure timely completion of fire safety work.
- Support the Compliance Team in monitoring contractor performance and compliance with service level agreements.
- Support ongoing compliance projects and contribute to improving fire safety procedures.
- Use Microsoft Dynamic 365 for data management and administrative tasks.
What We Are Looking For
The ideal candidate will demonstrate:
- Experience in compliance or contract administration, preferably within a social housing environment.
- Strong data management skills and attention to detail.
- Experience working with fire safety compliance processes (desirable but not essential to be technically qualified).
- Excellent organisational and communication skills to coordinate with contractors and residents.
- Ability to work independently and as part of a team in a fast-paced environment.
- Familiarity with Microsoft Dynamic 365 is a plus.
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Housing Officer
MMP Consultancy are looking to recruit a Housing Officer to join a Local Authority based in South West London.
As a Housing Officer you will require to provide an excellent customer focused service for all tenants ensuring that the housing schemes and properties are well managed, and the environment is well maintained. Working proactively and closely with tenants to address environmental, property and tenancy issues ensuring tenancies are sustained.
Duties:- Manage a designated patch of properties, ensuring effective service delivery.
- Provide excellent customer service to residents, addressing their needs and concerns promptly and professionally.
- Support vulnerable individuals, offering guidance and assistance as needed.
- Work efficiently to meet deadlines and manage a varied caseload.
- Adhere to and implement housing policies and procedures.
Person Specification:- Proven experience in the housing sector, preferably with a local authority or registered social landlord.
- Strong customer service skills with a commitment to delivering high standards.
- Experience in supporting vulnerable clients, demonstrating empathy and understanding.
- Excellent time management and organisational skills.
- Familiarity with housing policies and procedures, ensuring compliance and best practices.
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Marketing Coordinator
MMP Consultancy are looking to recruit a Marketing Coordinator to join an excellent organisation in Essex on a Permanent basis.
Key responsibilities:
- Coordinating marketing activities for new developments in line with sales strategies and budgets
- Managing marketing materials - including brochures, websites, signage, CGI renders, adverts, social media content, and more
- Overseeing the setup of stunning sales offices and show homes, including interior design, signage, and landscaping
- Supporting digital marketing strategies and ensuring all online platforms, including Rightmove and WhatHouse, are up-to-date
- Managing photography and videography for pre-launch promotions, international sales, and ongoing marketing efforts
- Coordinating PR campaigns, social media storytelling, and advertising to elevate the Hill brand
- Ensuring all marketing activities stay within budget while maximizing impact
- Supporting international sales exhibitions and logistics
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