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Billie Gumble Recruitment Consultant – Social Housing & Operational Support
Job Description
MMP Consultancy are looking for a Neighbourhood / ASB Officer to join a fantastic Housing Association in South London.
* Provide a responsive and pro-active tenancy management service, including succession, and mutual exchanges, and requests relating to the tenancy across all tenure types.
* Investigate and resolve tenancy breaches in line with the Association's procedures and where appropriate work in partnership with other agencies and colleagues.
* Ensure estates and communal areas are managed to a high standard and in conjunction with other colleagues, set up, monitor and manage contracts for estate cleaning, grounds maintenance and communal repairs and liaise with property services teams as required.
* Undertake estate inspections with residents, ensuring the reporting of any repairs, and completion of arising tenancy and estate management actions. This includes carrying out Fire Risk Assessment reviews.
* Lead on the management of any homeownership units within the patch, including liaison with
* Rents and Revenue Team, Property Services and Leasehold Officer. This includes support of statutory consultation, and responding to enquires arising from stair-casing and resales process.
* Bring any safeguarding concerns to the attention of the Team Leader, Manager or Housing Services Director or external agency as appropriate.
* Contribute to the continuing improvement and development of working practices, policy and procedure in relation to neighbourhood management.
* Investigate reports of domestic abuse, nuisance, harassment or anti-social behaviour made by or about residents or others and identify
* Take the lead role on risk assessment of ASB/DV cases
* Take all reasonable steps to resolve the dispute by agreement between the parties involving other agencies where appropriate (e.g. Mediation Services).
* Use non-legal ASB remedies such as Acceptable Behaviour Contracts, Good Neighbour Agreements and restorative justice where appropriate.
* Maintain systems for monitoring the incidence of nuisance and harassment and the
* relative success of methods used to deal with it.
* Communicate through social media channels anonymised successes.
* Any other related duties assigned by the Team Leaders or the Neighbourhood & Estate Services Manager/Housing Services Director.
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Property & Place Manager
An opportunity has arisen for Property & Place Manager to join a large Local Authority in South West London.
Role specific responsibilities:- Responsible for the Property & Place Service - including Property Procurement, Temporary Accommodation, TA Allocations, and the Refugee Resettlement Programme.
- Work with the Head of Allocations & Lettings to ensure a housing procurement strategy is in place which meets the Council's demands for accommodation, ensuring accommodation is procured in a legal, ethical, and accountable manner in line with all current legislation, health and safety laws and regulations.
- Provide direction and management to the Temporary Accommodation Management, Allocations and Property Procurement Teams, responding to supply and demand requirements and briefing the Head of Allocations & Lettings on policies and trends impacting on supply, contributing to policy changes as required.
- Responsible for budget management for the Property & Place Service area forecasting and monitoring budgetary projections to deliver the service within budget and produce periodic budget monitoring information.
- Lead on new projects and initiatives as required to ensure service delivery and development.
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Fire Safety Administrator
Location: London
Salary: £24 per hour (Umbrella)
Contract Type: Temporary
About the Role
We are working with a medium-sized housing association based in London to recruit a Compliance Officer specialising in fire safety. This is an excellent opportunity for a detail-oriented professional with strong data management and contract administration skills to support the organisation's fire safety compliance efforts.
Key Responsibilities
- Assist in managing compliance with fire safety regulations, including Active Fire Safety, AOV systems, Alarm Systems, Emergency Lighting, and Evacuation Systems.
- Oversee the administration and coordination of fire safety contracts, ensuring all contractor obligations are met.
- Maintain and update compliance databases, ensuring accuracy and completeness of information.
- Upload fire safety certificates and other essential documents into the database.
- Book orders and schedule appointments with contractors and residents.
- Communicate with contractors and residents to resolve access issues and ensure timely completion of fire safety work.
- Support the Compliance Team in monitoring contractor performance and compliance with service level agreements.
- Support ongoing compliance projects and contribute to improving fire safety procedures.
- Use Microsoft Dynamic 365 for data management and administrative tasks.
What We Are Looking For
The ideal candidate will demonstrate:
- Experience in compliance or contract administration, preferably within a social housing environment.
- Strong data management skills and attention to detail.
- Experience working with fire safety compliance processes (desirable but not essential to be technically qualified).
- Excellent organisational and communication skills to coordinate with contractors and residents.
- Ability to work independently and as part of a team in a fast-paced environment.
- Familiarity with Microsoft Dynamic 365 is a plus.
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Housing Officer
MMP Consultancy are looking to recruit a Housing Officer to join a Local Authority based in South West London.
As a Housing Officer you will require to provide an excellent customer focused service for all tenants ensuring that the housing schemes and properties are well managed, and the environment is well maintained. Working proactively and closely with tenants to address environmental, property and tenancy issues ensuring tenancies are sustained.
Duties:- Manage a designated patch of properties, ensuring effective service delivery.
- Provide excellent customer service to residents, addressing their needs and concerns promptly and professionally.
- Support vulnerable individuals, offering guidance and assistance as needed.
- Work efficiently to meet deadlines and manage a varied caseload.
- Adhere to and implement housing policies and procedures.
Person Specification:- Proven experience in the housing sector, preferably with a local authority or registered social landlord.
- Strong customer service skills with a commitment to delivering high standards.
- Experience in supporting vulnerable clients, demonstrating empathy and understanding.
- Excellent time management and organisational skills.
- Familiarity with housing policies and procedures, ensuring compliance and best practices.
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