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Billie Gumble Recruitment Consultant – Social Housing & Operational Support
Job Description
Experienced Rent & Service Charge Analyst required to join a wonderful housing provider based in London, on a Temporary basis.
Job Purpose:
* Assist in the provision of an efficient rent and service charge accounting service. Co-ordinate charging and collection of service charges ensuring Value for Money (VfM) whilst maximising the recovery of income including through legal processes where necessary
* Provide highly accurate data analysis and supporting explanations to assist the Rent and Service Charge Manager in decision making
* Be part of a team providing a pro-active and expert advisory service in relation to service charges, to service owners and budget holders, that adds value and impacts the strategic outcomes of the business
Main Duties / Accountabilities:
* Ensure accurate rent and service charge data, investigating and reporting variances
* Maintain records of freeholders and third-party agents, validating invoices for accuracy.
* Calculate budgets, rents, and accounts in compliance with policy and regulations.
* Monitor sinking funds to ensure adequate funds for major works.
* Collaborate with Property Services on planned and reactive works, adhering to processes.
* Set service charge budgets for new schemes promptly.
* Manage an efficient service charging system, meeting deadlines.
* Prepare and manage relevant audits.
* Assist the Revenue Team in resolving disputes and ensuring payment terms.
* Champion Value for Money, monitor costs, and maximize income.
* Provide customer-focused explanations of charges.
* Support the Rent and Service Charge Manager in complaint responses.
* Handle enquiries professionally, delivering positive outcomes.
* Contribute to cross-departmental tasks as required.
* Provide training and support for effective teamwork.
Requirements:
* Strong attention to detail and accuracy in financial data analysis.
* Experience of using housing management and financial systems (SUN and CX desirable)
* Knowledge and experience of rent and service charge processes
* Thorough understanding of Landlord and Tenant legislation and best practice for setting of fixed and variable service charges
* Desirable: qualified or actively studying for a recognised accounting qualification (e.g. AAT)
SIMILAR JOBS
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Housing Management Assistant
MMP Consultancy are looking to recruit a Housing Management Assistant to work for a Local Authority in Hampshire.
Responsibilities:
- Foster good landlord/tenant relationships and to ensure compliance by the City Council and its tenants with the terms of the tenancy agreement.
- Maintain accurate information on the Council's housing management system (in particular using customer services) on tenancy issues relating to individual properties/tenants and using customer services as a tool for managing case work. This requires considerable amounts of data input.
- The use of File Director for storing tenancy records - an electronic filing system which has to be maintained with incoming information from tenants and used to keep tenancy records - which at various times have to be retrieved for casework. This scanning and imaging system requires accuracy to ensure that records are kept correctly, accurately, and are held securely - there is a need for accurate keyboard skills, and knowledge of the operation of the MFD.
- Take initial phone calls and deal with initial enquiries from residents, being able to answer questions in relation to tenancy and estate management. Passing on more complicated issues to the relevant Officer.
- Log multiple contacts on IWORLD for estate management issues and accurate input of documents scanned onto File Director. Data input is a major feature of the post.
- Assist customers in the bidding process for Homebid, making bids on their behalf as required.
- Book signs ups in a timely fashion to ensure that void turn round times are kept to a minimum.
- Prepare sign up paperwork, carrying out necessary checks, for the Housing Management Officer.
- ASB issues
- Tenancy management issues
- Update void information.
- Book and arrange patch chats inviting relevant staff and residents, and following the patch chats to type up notes, and distribute them to relevant staff/residents.
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Compliance Officer (Fire)
Location: London
Salary: £24 per hour (Umbrella)
Contract Type: Temporary
About the Role
We are working with a medium-sized housing association based in London to recruit a Compliance Officer specialising in fire safety. This is an excellent opportunity for a detail-oriented professional with strong data management and contract administration skills to support the organisation's fire safety compliance efforts.
Key Responsibilities
- Assist in managing compliance with fire safety regulations, including Active Fire Safety, AOV systems, Alarm Systems, Emergency Lighting, and Evacuation Systems.
- Oversee the administration and coordination of fire safety contracts, ensuring all contractor obligations are met.
- Maintain and update compliance databases, ensuring accuracy and completeness of information.
- Upload fire safety certificates and other essential documents into the database.
- Book orders and schedule appointments with contractors and residents.
- Communicate with contractors and residents to resolve access issues and ensure timely completion of fire safety work.
- Support the Compliance Team in monitoring contractor performance and compliance with service level agreements.
- Support ongoing compliance projects and contribute to improving fire safety procedures.
- Use Microsoft Dynamic 365 for data management and administrative tasks.
What We Are Looking For
The ideal candidate will demonstrate:
- Experience in compliance or contract administration, preferably within a social housing environment.
- Strong data management skills and attention to detail.
- Experience working with fire safety compliance processes (desirable but not essential to be technically qualified).
- Excellent organisational and communication skills to coordinate with contractors and residents.
- Ability to work independently and as part of a team in a fast-paced environment.
- Familiarity with Microsoft Dynamic 365 is a plus.
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Fire Safety Administrator
Location: London
Salary: £24 per hour (Umbrella)
Contract Type: Temporary
About the Role
We are working with a medium-sized housing association based in London to recruit a Compliance Officer specialising in fire safety. This is an excellent opportunity for a detail-oriented professional with strong data management and contract administration skills to support the organisation's fire safety compliance efforts.
Key Responsibilities
- Assist in managing compliance with fire safety regulations, including Active Fire Safety, AOV systems, Alarm Systems, Emergency Lighting, and Evacuation Systems.
- Oversee the administration and coordination of fire safety contracts, ensuring all contractor obligations are met.
- Maintain and update compliance databases, ensuring accuracy and completeness of information.
- Upload fire safety certificates and other essential documents into the database.
- Book orders and schedule appointments with contractors and residents.
- Communicate with contractors and residents to resolve access issues and ensure timely completion of fire safety work.
- Support the Compliance Team in monitoring contractor performance and compliance with service level agreements.
- Support ongoing compliance projects and contribute to improving fire safety procedures.
- Use Microsoft Dynamic 365 for data management and administrative tasks.
What We Are Looking For
The ideal candidate will demonstrate:
- Experience in compliance or contract administration, preferably within a social housing environment.
- Strong data management skills and attention to detail.
- Experience working with fire safety compliance processes (desirable but not essential to be technically qualified).
- Excellent organisational and communication skills to coordinate with contractors and residents.
- Ability to work independently and as part of a team in a fast-paced environment.
- Familiarity with Microsoft Dynamic 365 is a plus.
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