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Job Description
MMP Consultancy are looking to recruit a Senior Business Support Officer on a temporary basis working for a housing association based in Croydon.
To maintain office services by organising office operations and procedures. Work collaboratively with staff and management to ensure requirements are met and the office flows efficiently. Manage the reception area and service ensuring customer needs are met including second support cover on Reception.
This will be a temporary position paying £27.66 per hour Umbrella.
Responsibilities:
* To take the lead in running the office by planning, implementing, and maintaining systems and processes:
* Ensure the office is well organised and provides a safe working environment for employees and volunteers (including general monitoring of cleanliness and tidiness and responding in a timely manner to any issues which arise). Co-ordinate office cleaning/ clear outs in liaison with the Business Support Manager, dealing with correct usage of office filing/ space.
* Liaise with suppliers and research the procurement of goods and services and ensure the provision of office materials and equipment. Ensure working relationships are maintained. Review contracts regularly under the supervision of the Business Support Manager to ensure the organisation is regularly reviewing efficiencies.
* Organise the office archiving, overseeing the process and related administration. Manage and implement any changes working collaboratively with staff and management.
* To manage the environmental policy and procedure ensuring responsibilities are met.
* Improve efficiency of company recycling, minimise waste.
* Continuous improvement and encourage investment from all employees and suppliers
* To manage the Reception function, overseeing the staff and service and ensuring it meets the needs of the organisation.
* To manage the Receptionist and act as cover - being the first point of contact for customers & external organisations on our head office reception desk, ensuring effective liaison with internal and external colleagues.
* Be responsible for answering telephone enquiries, providing as much accurate information as possible.
* Meeting and greeting customers & guests following the relevant health and safety procedures.
* Keeping our IT systems up to date, leaving accurate information for others, helping to achieve targets and ultimately contributing to continuous improvement in customer satisfaction.
* Oversee and manage (under the supervision of the Business Support Manager) the corporate H&S requirements ensuring our staff are safe and risk is managed effectively.
* Manage the caution and awareness register including organising and attending the caution panel meetings and related administration to ensure all parties are made aware of changes
* Manage accidents and incidents internally (staff and guests) and externally (residents), conducting investigations, ensuring that actions are completed, producing reports and attending the Health and Safety Committee meetings.
Experience required:
* At least 2 years' experience in an Office Management/Facilities role
* Demonstrate experience and ability to deliver Office solutions across a broad range of areas including management of: contracts, supplies, equipment, record
* Strong planning, organisational and time management skills, including the ability to progress numerous initiatives and actions simultaneously, prioritise work under pressure and complete within deadlines.
* Able to use own initiative and communicate decisions in an efficient, friendly and professional manner.
* Supports and co-operates fully with colleagues to meet current and future business needs and to promote collaboration.
* Ability to work under pressure and within changing priorities.
Title: Senior Business Support Officer
Location: Croydon
Salary: £27.66 Umbrella
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