Job purpose:
Working within our 16 services you will be providing housing support for young
people who are owed a housing duty by the local authority. The team will be expected to work within our policy and procedural framework and as part of the team you will provide a client focussed and flexible, responsive service to the young people. Young Person's Workers will carry a caseload of clients for whom they will formulate a comprehensive, co-produced Support and Safety Plan to inform ongoing casework promoting independence and preparing young people for move on into independent accommodation. Young Person's Workers will be working under the direction of the
Manager to provide support to the young people we accommodate, in addition young person's workers will be expected to have a lead area of responsibility across the schemes to support your personal development and the development of knowledge and skills amongst the team.
Key Responsibilities:
* To provide effective day to day shift cover, ensuring that safeguarding and the immediate needs of the young people are paramount to service delivery.
* In conjunction with colleagues, to comprehensively assess referrals to the project to ensure suitable young people can be accepted. To comprehensively assess the needs of young people in order to identify appropriate move on accommodation.
* Carry out comprehensive and co-produced ongoing support and safety plans with young people, that are SMART and evidence progress using goals and short objectives and are reviewed at the service review period, or when there is a clear change in support or risk.
* In conjunction with allocated young people, produce comprehensive and high quality risk assessments and risk management plans. Monitoring and reviewing plans in line with policy guidelines and procedures and to minimise risk to young people by identifying, reporting, and following up any safeguarding concerns and incidents.
* To provide a safe, welcoming and high-quality standard of accommodation, ensuring when young people move in they feel comfortable and welcomed, and are given information concerning the building and other local services.
* To work with social workers to enable young people to move back home if appropriate, or working with the housing pathway manager to support young people to move on through the social housing nomination scheme.
* In line with our Client Contact recording policy and procedure, to record all client contacts appropriately and accurately on the Inform database and ensure all relevant files and recording systems are up to date and that key performance information is correctly recorded.
* To run activities and support young people to participate in activities to prepare them for independence and move through. Ensuring support is provided to young people who are ready to move into work, education, or training by assisting them to access suitable courses or placements.
Please send me your most up to date CV for more details about this position.
MMP Consultancy are working with a fantastic organisation to recruit a Contracts Officer to join them on a Permanent basis in Kent.
Please note this position will be working 3 days from home.
Key Responsibilities:
Requirements:
MMP Consultancy are looking to recruit a Business Insight Analyst on a Fixed Term basis, based in Kent.
Main Responsibilities:
MMP Consultancy are looking to recruit a Resident Liaison Officer on a permanent basis in East London.
* Proactively respond to expressions of dis- satisfaction at the initial stage, preventing escalation wherever possible.
* Investigate, register all complaints and report in accordance with company and client procedures. Ensure all MP, Councillor enquiries and complaints are investigated and resolved efficiently and within target and advising residents and clients of their outcomes
* Maintain the Company's complaint log and use the information to report on trends including the lessons learnt and how to improve our service
* Visit and meet residents in their homes, when required or requested, dealing with their needs and queries ensuring they are kept informed at all times
* Make appointments for further works, if required, and ensure these are carried out and completed to the resident's satisfaction
* Arrange compensation or goodwill gestures if required, all to be agreed and approved by the Customer Service Manager / Divisional Manager
* Respond to expressions of dis-satisfaction received from residents via the text message service within agreed timescales and ensure the issues are addressed
* Ensure resident telephone surveys are carried out and recorded, with the appropriate action taken regarding feedback. Provide a monthly report detailing the findings of the surveys and actions taken to address any issues or problems that have arisen
* Attend monthly contract meetings and supply relevant reports
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