MMP Consultancy are looking to recruit a Customer Liaison Officer on a temporary basis working for a Local Authority based in Hammersmith.
To allow a capital project to be completed on time and on budget, the purpose of the role is to take responsibility for publicizing / coordinating important project information between the effected residential community, other stakeholders and the Economy, Direct Delivery teams by establishing a united, practical mutually beneficial working relationships, during the whole life of the project program.
This will be on a temporary basis paying £225.29 per day.
Responsibilities:
* Manage communications between the local ward councillors, the Direct Delivery Capital and Asset
* Management teams, residents, contractors & suppliers to assess and develop solutions for capital improvements to be implemented especially when residents have specific needs which require nonstandard implementation procedures.
* Visit residents in their homes to discuss their specific circumstances and compile household profiles to assist in delivering works improvements with minimum disruption.
* Daily, assist the Direct Delivery Capital and Asset Management teams in encouraging and developing tenant participation in all aspects of a scheme design and delivery.
* To be the first point of contact for residents who are experiencing difficulties with the implementation of works in their homes.
* Daily, o be proactive in promoting resident participation in our services and where necessary, consult with residents on our service delivery and improvement programmes.
* Maintain thorough knowledge of the Capital and Asset management sector, as well as an understanding of how that impacts on the communities of the Borough.
* Monitor, coordinate, and communicate strategic objectives of Capital and Asset management sector to the local communities.
* Collaborate and communicate successfully with other entities outside of the Capital and Asset management sector.
* Work with other staff members to develop a greater understanding of the Capital and Asset management sector. and any issues that arise
* Develop and foster relationships with the community, stakeholders, and other entities
* Collect, analyze, and utilize data and feedback to identify opportunities to improve the relationship between the Capital and Asset management sector and the impacted residents
* Compile reports about incidents, events, or updates about important issue for the Capital and Asset Management sector
* Proactively solve conflicts and address issues that could occur between the Capital and Asset Management sector and the impacted communities
* Promptly respond to incidents and other events as necessary
* Act as a positive representation of the Capital and Asset Management sector to the community
* Prepare and distribute work detailed monthly, quarterly, and yearly reports to Communications Manager
* Provide required information and documents to Communications Manager
* Prepare trip reports of resident meetings to record the details for future reference.
* Submit resident meeting reports to Communications manager.
* Provide support and assistance to other management teams
Skills & Abilities:
* 2 years of experience in a related role with specialist capital program knowledge
* Customer-oriented attitude.
* Excellent verbal and written communication skills.
* Ability to establish and nurture beneficial business relationships.
* Self-motivated with a willingness to take initiative and solve complex problems
* Capability to negotiate with and influence others.
* Demonstrate an understanding of and commitment to Council policies in relation to Equal Opportunity, Resident Care and service delivery, and the ability to implement these policies in the workplace
Title: Customer Liaison Officer
Location: Hammersmith
Salary: £225.29 per day
MMP Consultancy are working with a fantastic organisation to recruit a Management Accountant to join them on Permanent Basis, in Hertford.
Key Responsibilities:
* Develop and implement effective accounting systems and policies to ensure accurate financial management.
* Prepare and generate comprehensive financial documents and reports for various stakeholders, including management, shareholders, and regulatory bodies.
* Perform thorough audits of accounts and bookkeeping records to verify accuracy and compliance with established standards.
* Expertly handle tax-related matters, including the preparation of tax returns, providing tax advice, and representing the company in resolving disputed claims with tax authorities.
* Conduct financial investigations and analysis to identify areas of concern, such as insolvency, fraud, and potential mergers, providing actionable recommendations to management.
* Evaluate financial information to provide valuable insights and support decision-making processes for the management team.
* Collaborate with management and professionals from other departments to compile budgets, assess costs, and streamline financial operations.
* Prepare periodic financial statements, conduct budgetary review, and develop financial forecasts to enable effective financial planning and control.
* Offer guidance and expertise to management regarding financial aspects of productivity, stock holding, sales and the introduction of new products, driving informed business decisions.
Requirements:
* CIMA Qualification
MMP Consultancy are working with a fantastic organisation to recruit a Learning and Development Assistant to join them on Temporary basis, in Kent.
Key Responsibilities:
* Day to day oversight and administration of our learning system, courses and providers
* Deliver first line support to resolve learning and development queries and escalate as appropriate
* Administer the L&D induction process efficiently to ensure all new starters have a great experience
* Track and monitor all L&D budget spend, process invoices and escalate concerns or anomalies promptly and appropriately.
Requirements:
* Highly organised and able to manage multiple tasks in busy service
* MS Word and Excel
* Proficient use of internal systems
* Highly proficient admin skills
* Experience of providing an effective administration service to customers and colleagues
MMP Consultancy are looking for a Service Manager to join an excellent Charity in South East London on a Temporary Basis.
The Service Manager post is an exciting position for candidates who have the experience, skills, and aptitude for managing supported accommodation for young people aged 16 plus.
The role will be required to work within an asset-based framework, to ensure that young people's needs and aspirations are at the centre of the support planning process. You will manage the team to ensure that all aspects of the service are delivered to the highest standards, that they are fully compliant with organisational values and contractual requirements and also that they reflect current good practice.
Key Responsibilities:
* The role will be required to oversee a team of frontline staff and will work as part of a wider management team within our youth services.
* Actively direct team members in their day-to-day work to ensure that young people receive a consistent, high quality and responsive service.
* Ensure that each client / resident has an individual package of support with regular formal and informal key working, and an up-to-date co-produced and comprehensive support and safety plan recorded and reviewed in line with policy and procedure.
* Oversee the reports regarding missing young people, to lead on coordinating a joint up response with statutory services, as well as directing a variety of approaches for non-engaging clients.
* Maintain positive working relationships with the Local Authority Commissioning Team, Pathways, and referral agencies.
* Oversee referrals ensuring that they meet the criteria and service specification and to ensure that all referrals are interviewed, assessed, and accepted / rejected in line with policy and procedure.
* Ensure that preparation for move-on begins once the young person moves into the service, and to lead on the development and roll out of a comprehensive package of life skills training which is available to all.
* As directed by the Regional Services Manager, to contribute to organisational and statutory monitoring and reporting within set deadlines.
* In partnership with the Regional Services Manager, to identify and implement flexible approaches of working with the client group, in order to best promote and advance their progress.
* To ensure the property is maintained to a high standard and that effective systems are in place to ensure all areas of housing management are efficient and offer value for money, with voids kept to a minimum and rental income maximised.
* Ensure a robust approach to managing the locality and any community risks around the properties are in operation and regularly reviewed.
* To ensure that all property risk assessments are reviewed and updated at regular intervals in line with organisational policy and procedure.
Experience and Knowledge
* Demonstrable understanding of effective practice in responding to the needs of looked after children and care leavers aged 16 and 17, as well as local authority statutory duties.
* Demonstrable experience of effectively managing staff that work with the range of issues involved in the delivery of quality services to young people who may be at risk or looked after with complex needs including offending and gang affiliation.
* A proven track record of staff and service management and demonstrable ability to manage staff performance and motivate staff members to perform effectively.
* Experience of managing accommodation-based services with a variety of tenures and knowledge of the associated housing management and health and safety requirements.
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