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Job Description
MMP Consultancy are looking to recruit a Customer Liaison Officer on a temporary basis working for a Local Authority based in Hammersmith.
To allow a capital project to be completed on time and on budget, the purpose of the role is to take responsibility for publicizing / coordinating important project information between the effected residential community, other stakeholders and the Economy, Direct Delivery teams by establishing a united, practical mutually beneficial working relationships, during the whole life of the project program.
This will be on a temporary basis paying £225.29 per day.
Responsibilities:
* Manage communications between the local ward councillors, the Direct Delivery Capital and Asset
* Management teams, residents, contractors & suppliers to assess and develop solutions for capital improvements to be implemented especially when residents have specific needs which require nonstandard implementation procedures.
* Visit residents in their homes to discuss their specific circumstances and compile household profiles to assist in delivering works improvements with minimum disruption.
* Daily, assist the Direct Delivery Capital and Asset Management teams in encouraging and developing tenant participation in all aspects of a scheme design and delivery.
* To be the first point of contact for residents who are experiencing difficulties with the implementation of works in their homes.
* Daily, o be proactive in promoting resident participation in our services and where necessary, consult with residents on our service delivery and improvement programmes.
* Maintain thorough knowledge of the Capital and Asset management sector, as well as an understanding of how that impacts on the communities of the Borough.
* Monitor, coordinate, and communicate strategic objectives of Capital and Asset management sector to the local communities.
* Collaborate and communicate successfully with other entities outside of the Capital and Asset management sector.
* Work with other staff members to develop a greater understanding of the Capital and Asset management sector. and any issues that arise
* Develop and foster relationships with the community, stakeholders, and other entities
* Collect, analyze, and utilize data and feedback to identify opportunities to improve the relationship between the Capital and Asset management sector and the impacted residents
* Compile reports about incidents, events, or updates about important issue for the Capital and Asset Management sector
* Proactively solve conflicts and address issues that could occur between the Capital and Asset Management sector and the impacted communities
* Promptly respond to incidents and other events as necessary
* Act as a positive representation of the Capital and Asset Management sector to the community
* Prepare and distribute work detailed monthly, quarterly, and yearly reports to Communications Manager
* Provide required information and documents to Communications Manager
* Prepare trip reports of resident meetings to record the details for future reference.
* Submit resident meeting reports to Communications manager.
* Provide support and assistance to other management teams
Skills & Abilities:
* 2 years of experience in a related role with specialist capital program knowledge
* Customer-oriented attitude.
* Excellent verbal and written communication skills.
* Ability to establish and nurture beneficial business relationships.
* Self-motivated with a willingness to take initiative and solve complex problems
* Capability to negotiate with and influence others.
* Demonstrate an understanding of and commitment to Council policies in relation to Equal Opportunity, Resident Care and service delivery, and the ability to implement these policies in the workplace
Title: Customer Liaison Officer
Location: Hammersmith
Salary: £225.29 per day
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Resident Liasion Officer
MMP Consultancy are looking to recruit a Resident Liaison Officer on a permanent basis in Cambridge.
* Proactively respond to expressions of dis- satisfaction at the initial stage, preventing escalation wherever possible.
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