Customer Service Advisor

MMP Consultancy are looking to recruit an Income Recovery Officer to join a housing provider on a Temporary contract, based in Kent.

Responsibilities:

* Maximise income with prompt recovery of rent arrears and other debts across all tenancy types, including leaseholders, shared owners, general needs and supported tenants.
* Manage rent account effectively and provide excellent tailored services according to need to sustain tenancies and signpost for appropriate support, including foodbank and utility cost referrals.
* Promptly and accurately follow the arrears process dealing with all aspects of income recovery from first stage letters, phone calls, emails, text messaging, through to court action and eviction stages.
* Phoning customers and sending letters, carry out home visits and unannounced visits across a patch of properties and negotiate the best possible payment agreements to clear arrears as soon as reasonably possible.
* Represent the organisation and present a professional image at Court, including organising our claims with a high level of accuracy.
* Demonstrate a track record of delivering service excellence to a customer base. A record of achievement in making a difference whilst meeting challenging targets.
* Provide comprehensive legal service by representing the client through all legal processes including enforcing court judgements.


Skills & Abilities:

* Must hold a full driving licence and have access to a vehicle daily.
* Good standard of numeracy and literacy- minimum of grade c or equivalent.
* Good understanding and able to use IT packages

MMP Consultancy are looking to recruit a Repairs Planner, based in Hertford.

The Repairs Planner will work closely with the Maintenance Team to ensure that all repairs and maintenance work is carried out in a timely and efficient manner. The successful candidate must have excellent organisational skills and the ability to plan and prioritise workloads. You will liaise with residents and contractors to ensure that all works are completed to a high standard.

Main Responsibilities:
* Manage Operatives diaries.
* Planning repairs works for pre and post inspection, reactive and emergency repairs.
* Prioritising emergency works.
* Booking appointments and allocating works to the available operatives and following works from start through to completion.
* Ensure all relevant data is updated on a timely basis.
* Liaising with tenants and Operatives to arrange repairs.
* Effectively communicate any concerns about work quality and ensure operatives have the right material to complete their work.
* Take part in meetings, supervision, training as requested by the manager.

Experience Required:
* Previous experience of working with a Housing Association / Local Authority or contractor in either a Planning, Scheduling or Customer Service capacity
* Excellent communicator, with strong organisational skills
* GCSEs at Grade C or above and including Mathematics and English
* Proficient IT skills including use of Microsoft Excel and Word Proven background in a customer service focused environment
* Experience of using database systems (Connect / Northgate / DRS)
* Construction related knowledge

MMP Consultancy are working with a fantastic organisation to recruit a PO Administrator to join them on a temporary contract based in Hertford.

We are seeking enthusiastic and experienced administrators or coordinators to apply, who possess exceptional customer service and clerical skills. Ideally someone who thrives in challenging atmospheres and can remain calm under pressure.

Responsibilities:
* Purchasing stock, materials, tools etc.
* Obtaining quotes for required materials from suppliers.
* Seek approval for purchases over the set limit.
* Keep track of lead times on items ordered.
* Communicate with Planners regarding materials etc for jobs to be booked in.
* Regulate van stock.
* Assist with WIP management including overdue's and unappointed

Skills/Experience required:
* Experience in a similar role previously
* Ability to work independently, exercising good initiative and judgement
* Excellent written and verbal communication skills.

MMP Consultancy are looking to recruit a Helpdesk Administrator on a permanent basis in Essex.

Key Responsibilities:
* Log calls/jobs on the helpdesk database utilising helpdesk software, these tasks may be received by telephone and email.
* Taking ownership of the PPM schedule & Reactive Maintenance jobs thus ensuring that all tasks are completed in line with the service requirements.
* To produce standard and ad hoc reports as required by internal and external customers and clients across Project and FM functions.
* Liaison and follow up with Managers, engineers and approved subcontractors.
* Ensure tasks are completed in line with the PPM planners and/ or client requirements.
* Report back to clients and contract staff on job progress and close out.
* Compile small work quotations
* Answer and direct all incoming telephone calls or take messages; messages to be taken sensitively, discreetly and accurately.
* Provide accurate information to clients about MJ Ferguson Services
* Invoicing of project and FM invoices as required
* Provide admin support to Project and FM Managers
* Any other reasonable duties as requested by the Company.

If this could be of interest, please send me your most up to date CV and I will give you a call at my earliest convenience.

MMP are recruiting for a Complaints Team Leader to join an excellent housing association in Essex on a temporary basis.

Key responsibilities:
* Provide support and guidance to the individuals in the team on compliance matters.
* Drive and motivate the team to success in achieving their goals and objectives
* Regularly review performance and development needs with the team members
* Monitor team performance for quality and productivity
* Constantly review resources and capabilities within the team to ensure workloads are being managed effectively
* Escalation point for your team, liaising with service areas across the organisation and external stakeholders such as the Housing Ombudsman, providing guidance and support when needed.
* Holding regular learning and training sessions to ensure a high level of knowledge and development is maintained in the team.
* Able to provide reporting and performance information whenever needed for the team.
* Working collaboratively with other team leaders, sharing best practice and knowledge.
* Attend weekly management meetings to update on performance and challenges.
* Identify potential risks and opportunities and feedback though line management
Please send me your most up to date CV if this is of interest to yourself.

MMP are recruiting for a Complaints Coordinator to join an excellent housing association in Essex on a temporary basis.
Key Responsibilities:
* Ensure all requested information is provided to the Housing Ombudsman, focusing on meeting deadlines and adhering to the stated process for submitting complete and accurate information.
* Handle all communications from the Housing Ombudsman service, including logging new requests, highlighting escalations, and responding to queries within the provided deadlines.
* Advocate for and promote the complaints policy and procedure to all staff, ensuring adherence and understanding across the organisation.
* Maintain clear, professional communication, ensuring that all correspondence is properly logged and accessible for accurate record-keeping.
* Identify potential risks to the organisation's reputation and collaborate with operational and communications teams to implement mitigating actions.