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Ebonnie Goss Associate Director
Job Description
Customer Service Advisor - Housing & Repairs Experience Essential
Location: London
Salary: £22.92 per hour (Umbrella)
Working Arrangement: Hybrid - 3 days in the office per week
Contract Type: Temporary, multiple positions available
About the Role:
We are looking for experienced Customer Service Advisors with a background in housing and/or repairs to join our client, a local authority in London, on a temporary basis. In this role, you will be the first point of contact for residents, handling enquiries related to housing services and repairs.
Key Responsibilities:
- Provide front-line support for residents, resolving housing and repairs enquiries via phone, email, web, social media, and post.
- Offer timely and effective advice, ensuring customers receive accurate information at the first point of contact.
- Escalate more complex queries to the appropriate departments, ensuring a seamless customer experience.
- Manage a variety of tasks including issuing rent statements, taking payments, scheduling repairs, and assisting with appointment bookings.
- Work closely with the housing and repairs teams, ensuring accurate information is captured and passed on to relevant teams.
- Ensure high levels of customer satisfaction by working towards key performance targets.
What You'll Need:
- Essential: Proven experience in customer service, specifically within housing services and/or repairs.
- Strong communication and interpersonal skills, with the ability to handle challenging situations calmly and effectively.
- Good working knowledge of customer management systems and the ability to maintain accurate records.
- Experience working in a fast-paced, target-driven environment.
- Proficiency in Microsoft Office and other software tools.
- Strong organisational skills and attention to detail.
Why Apply?
- Competitive hourly rate of £22.92 (Umbrella).
- Hybrid working with three days in the office, offering flexibility.
- An opportunity to use your housing and repairs expertise in a vital customer-facing role.
- Multiple temporary contracts available.
SIMILAR JOBS
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Resident Access Advisor
Job Opportunity: Customer Service Advisor - Local Authority, West London
Hourly Rate: £24/hour (Umbrella)
Contract Type: Interim (Two Positions Available)
Are you a customer service professional with a passion for making a difference? Do you have the skills to deliver exceptional service to residents? We are hiring Customer Service Advisors to join the Resident Access Team for a local authority in West London.
About the Role
As a Customer Service Advisor, you will be the first point of contact for residents, providing advice and assistance on a wide range of services, including:- Parking and permits
- Waste management
- Planning and licensing
- Elections
- Schools admissions
- Environmental services
- Council tax and benefits
You'll handle enquiries across multiple channels such as telephone, email, social media, and face-to-face interactions. Your role will involve resolving issues efficiently, promoting digital self-service, and ensuring every resident interaction delivers a positive and professional experience.
Key Responsibilities- Respond to resident enquiries, resolving issues or signposting where needed.
- Process payments securely and accurately.
- Support residents in accessing services via digital channels.
- Use multiple IT systems to provide accurate and timely advice.
- Build effective working relationships with internal teams and external partners.
- Act as an ambassador for excellent customer service and help drive service improvements.
What We're Looking For- Strong customer service experience, ideally in a contact centre or similar environment.
- Excellent communication and problem-solving skills.
- Ability to work under pressure and manage complex enquiries.
- Proficiency in IT systems and data management.
- A flexible, proactive approach and willingness to work across different locations.
Why Join Us?
This is a rewarding opportunity to be part of a team that directly impacts residents' lives and the council's reputation. You'll be supported with training and development to expand your skills and knowledge, with the potential to take on more complex responsibilities.
Location: West London
Contract Type: Interim (hourly paid)
Hourly Rate: £24/hour Umbrella
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Repairs Planner OOH
MMP Consultancy are looking to recruit a Repairs Planner on a Temporary basis.
Please note this is an Out of Hours position and will be fully remote working.
The Repairs Planner will work closely with the Maintenance Team to ensure that all repairs and maintenance work is carried out in a timely and efficient manner. The successful candidate must have excellent organisational skills and the ability to plan and prioritise workloads. You will liaise with residents and contractors to ensure that all works are completed to a high standard.
Main Responsibilities:- Manage Operatives diaries.
- Planning repairs works for pre and post inspection, reactive and emergency repairs.
- Prioritising emergency works.
- Booking appointments and allocating works to the available operatives and following works from start through to completion.
- Ensure all relevant data is updated on a timely basis.
- Liaising with tenants and Operatives to arrange repairs.
- Effectively communicate any concerns about work quality and ensure operatives have the right material to complete their work.
- Take part in meetings, supervision, training as requested by the manager.
Experience Required:
- Previous experience of working with a Housing Association / Local Authority or contractor in either a Planning, Scheduling or Customer Service capacity
- Excellent communicator, with strong organisational skills
- GCSEs at Grade C or above and including Mathematics and English
- Proficient IT skills including use of Microsoft Excel and Word Proven background in a customer service focused environment
- Experience of using database systems (Connect / Northgate / DRS)
- Construction related knowledge
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Resident Liaison Officer
Resident Liaison Officer - Permanent Role
Location: North London & Home Counties
Salary: Competitive
Are you a compassionate and proactive professional passionate about making a difference in people's lives?
We are recruiting a Resident Liaison Officer for our client, a leading provider of building repairs and maintenance services across the UK.
As a Resident Liaison Officer, you will be the key point of contact for residents, ensuring their voices are heard and their needs met during property maintenance and improvement works. You'll play a vital role in empowering residents, delivering excellent customer service, and fostering strong relationships within the community.
Key Responsibilities:- Attend resident surgeries and assist vulnerable individuals with reporting repairs and tracking progress.
- Keep residents and scheme managers informed about updates and resolutions.
- Organise and attend resident consultation events and meetings.
- Identify vulnerable residents, working with housing officers or support services as necessary, and ensure accurate record-keeping.
- Investigate and resolve complaints efficiently, including MP and Councillor enquiries, in line with company and client procedures.
What We're Looking For:- Previous experience working with vulnerable residents and adapting communication styles to individual needs.
- A strong background in customer service and the ability to manage sensitive situations with empathy.
- A full clean driving licence and flexibility to travel to various sites, including evening meetings.
- A caring, organised, and proactive individual who thrives in a dynamic environment.
Our client offers a generous holiday allowance, with additional days awarded for the length of service. Key milestones and achievements with long service awards. Also offering a wide range of benefits, including discounts, experiences, and rewards.
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