You can view related vacancies or set-up an email alert notification when similar jobs are added to the website below.
Ebonnie Goss Associate Director
Job Description
Job Opportunity: Customer Service Advisor - Local Authority, West London
Hourly Rate: £24/hour (Umbrella)
Contract Type: Interim (Two Positions Available)
Are you a customer service professional with a passion for making a difference? Do you have the skills to deliver exceptional service to residents? We are hiring Customer Service Advisors to join the Resident Access Team for a local authority in West London.
About the Role
As a Customer Service Advisor, you will be the first point of contact for residents, providing advice and assistance on a wide range of services, including:
- Parking and permits
- Waste management
- Planning and licensing
- Elections
- Schools admissions
- Environmental services
- Council tax and benefits
You'll handle enquiries across multiple channels such as telephone, email, social media, and face-to-face interactions. Your role will involve resolving issues efficiently, promoting digital self-service, and ensuring every resident interaction delivers a positive and professional experience.
Key Responsibilities
- Respond to resident enquiries, resolving issues or signposting where needed.
- Process payments securely and accurately.
- Support residents in accessing services via digital channels.
- Use multiple IT systems to provide accurate and timely advice.
- Build effective working relationships with internal teams and external partners.
- Act as an ambassador for excellent customer service and help drive service improvements.
What We're Looking For
- Strong customer service experience, ideally in a contact centre or similar environment.
- Excellent communication and problem-solving skills.
- Ability to work under pressure and manage complex enquiries.
- Proficiency in IT systems and data management.
- A flexible, proactive approach and willingness to work across different locations.
Why Join Us?
This is a rewarding opportunity to be part of a team that directly impacts residents' lives and the council's reputation. You'll be supported with training and development to expand your skills and knowledge, with the potential to take on more complex responsibilities.
Location: West London
Contract Type: Interim (hourly paid)
Hourly Rate: £24/hour Umbrella
SIMILAR JOBS
-
Data Administrator
MMP Consultancy is currently seeking a Data Administrator to join a fantastic Local Authority based in East London.
Duties Include:
- Leading on all areas of data input, capture, storage, and development.
- Provide a consultative service to all internal and external customers around data and IT systems management.
Requirements:
- Excellent communication skills and great attention to detail.
- Able to work under pressure and to tight deadlines.
- Advanced Data Input and Administration skills.
- Previous experience of working within a social housing or maintenance organisation would be desirable.
-
Planner
An exciting opportunity has arisen for a Planner to work on a temporary contract based in Essex.
Duties:
Liaise with customers, arrange appointments, maintain relevant up to date progress on work being undertaken and dispatch information on completion of work
Liaise with the client to ensure that data is maintained, and to assist with queries
Schedule and allocate work to operational staff to ensure operational efficiency and effectiveness
Maintain all records in accordance with business requirements and management instructions for the purpose of invoicing and KPI reporting
Procurement of materials and services to maintain operational efficiency and effectiveness
Provide up to date and accurate information on all work completed for the purpose of invoicing including clear reasons for all charges, charging rates and quantities of work completed by which operatives.
Experience Required:
Previous experience of working with a Housing Association / Local Authority or Maintenance Contractor in either a Scheduling or Customer Service capacity
Excellent communicator, with strong organisational skills CSEs at Grade C or above and including Mathematics and English
Proficient IT skills including use of Microsoft Excel and Word Proven background in a customer service focused environment
Construction related knowledge
-
Senior Repairs Scheduler
MMP Consultancy are currently recruiting for a Senior Repairs Scheduler for a National Contractor on a Permanent Basis, in the West Midlands.
Responsibilities:- Schedule works into diaries for up to 20 operatives daily ensuring diaries are full and
- immediate attention is given to allocate work to operatives when they become free.
- Manage all resource planning activities to ensure maximum efficiency
- Check K.P.I performance weekly and analyse service failures to implement solutions
- Audit performance weekly and any errors bought to your team's attention.
- Providing customer service to residents and customers
- Check the system for emergencies and manage within a timely manner to ensure targets are meet
- Respond to telephone variations by seeking approval from duty surveyor so operatives may continue the site through to completion
- Arrange inspections for supervisors
- Provide a high-quality service to client on a face to face basis
- Working within a team to achieve goals and targets achieving daily targets of a minimum of 60 allocations each day of new orders
Requirements:- Call Centre Experience
- Maintenance industry experience
- Ability to meet deadlines and work under pressure
- People management experience
You can also use your social account to sign in. First you need to:
Accept Terms & Conditions and Privacy Policy.