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Olivia Crush Recruitment Consultant – Social Housing & Operational Support
Job Description
MMP Consultancy are looking to recruit to a Allocations & Voids Manager join a fantastic Local Authority based in Hammersmith on a temporary contract.
To lead on the delivery of a first class lettings, allocations and void management service whilst ensuring that organisational goals, vision and statutory obligations are met at all times.
This is a temporary position paying £39.06 per hour Umbrella.
Duties:
* The recruitment, induction and work allocation to ensure adequate levels of service and support etc are maintained at all times.
* Work with the Head of Allocations & Lettings in the development of local lettings plan within the remit of the Scheme of Allocations needs.
* Responsible for the operation of the council's grievance, disciplinary, appraisal, performance and sickness absence and other procedures.
* To have responsibility for the development of the boroughs Allocations Plan and Scheme of Allocation, through close monitoring of demand and performance against targets. Providing the Head of Allocations & Lettings with performance reports and analysing trends to inform continued allocations. Contributing to the development of council policy, ensuring decant and regeneration needs are incorporated.
* To have overall management responsibility for the Allocation & Lettings, Voids and Move-On Teams to ensure the fair and efficient allocation of secure housing options and temporary accommodation in line with the council's allocations policy and statutory powers and duties relating to the assessment of housing need and allocation of accommodation
* To ensure that void works are planned, organised and monitored so that it is carried out efficiently and effectively, ensuring work orders are well defined from the SOR's to enable contractors to deliver works schedules on time.
* Lead with all areas of decants including requests for temporary or permanent housing whilst working in collaboration with other internal departments to ensure a low cost and time effective service.
* Work alongside strategic partners including the Council's Housing Services, Registered Providers, Adult & Children Services, sub-regional and other housing authorities to ensure integrated and effective delivery of Housing options, nominations, and allocation services in the borough
* Responsibility for the management of functions relating to the disability housing register, sheltered accommodation, and appropriate resettlement services to assist elderly and disabled clients.
* Maintain an excellent knowledge of government proposals, directives, legal journals and law reports relating to allocations,
* Lead on projects in relation to service improvement and initiatives e.g. new borough contracts and systems.
Skills & Abilities
* The ability to contribute and in some cases lead on strategic and policy Development
* Experience of leading and managing multiple teams of staff delivering complex services across a range of disciplines.
* Working knowledge of housing law relating to security of tenure and the rights and duties of tenants and landlords, including protection from eviction and legal processes.
* Ability to operationalise complex legal, policy, and procedural guidance to ensure effective service delivery.
* The ability to communicate effectively verbally and in writing with customers, legal representatives, advocates, senior managers and members of the Council and other stakeholders on a wide range of complex and sensitive issues.
* Ability to supervise, motivate, and performance manage officers directly reporting to the postholder.
* An understanding of current trends in housing need and the ability to devise strategies and policy proposals to meet the council's service aims.
* The ability to evaluate the service's policy and practice relating to legal issues, and to identify and implement service improvements through changes in working practices, training and coaching.
Title: Allocations & Voids Manager
Location: Hammersmith
Salary: £39.06 per hour Umbrella
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