This job is no longer available.
You can view related vacancies or set-up an email alert notification when similar jobs are added to the website below.

Senior Allocations & Lettings Officer

Up to £30.51 per hour
 

Job Description

MMP Consultancy currently have an opportunity for a Senior Allocations & Lettings Office to join a local authority based in Hammersmith.

To manage the provision of social housing in accordance with the councils policies and procedures and relevant Government legislation. E.g homelessness code of guidance, housing allocation scheme etc.

This will be a temporary position paying £30.51 per hour Umbrella.

Role Purpose:

* Maintain a detailed knowledge of relevant legislation and Council policy in relation to the statutory provision of social housing. To operate within relevant Codes of Guidance, statutory guidance, council policy and housing legislation.
* Help deliver on all key performance and service standard indicators for letting Council and Registered Providers stock. To ensure standards are maintained to meet void turnaround targets to minimise lost revenue of rent. Actively work in partnership with the voids section to achieve this as well as identifying new initiatives to help reduce void turnaround times.
* Responsible for managing and responding to Members' enquiries and customer complaints within departmental, corporate, and legislative timescales and procedures and initiate correspondence and written and verbal briefings and reports for senior management, solicitors, and other statutory and non-statutory agencies
* Ensure close liaisons with our partner Registered Providers (RP) in relation to nomination requests for their stock, ensuring the terms of the deed of nomination agreement and the council allocation policy are always adhered to.
* Maintain a working knowledge of the Housing Act 1996 VI and the Councils Allocation Policy as well as an awareness of the Homelessness act 2002 (as amended) in relation to managing staff responsible for the allocation and suitability review of accommodation.
* Responsible for ensuring that officers update the authority's IT Housing Systems, ensuring all details are correct and accurate records and the legal obligations for both landlord and tenant can be met.
* Produce & provide required data to evidence performance against key performance indicators, including financial recording and submitting financial returns.
* Assist colleagues meet the Council's obligations with emergency housing decants and transfers.
* Offer advice, guidance, and support to residents, with regards to potential housing options, temporary accommodation and social housing

Skills & Abilities:

* Demonstrate an understanding of and commitment to Council policies in relation to
* Equal Opportunity, Customer Care and service delivery, and the ability to implement these policies in the workplace.
* Evidence of success in promoting equal opportunities through innovative, integrated and client/community focussed service provision, particularly in relation to vulnerable people
* Educated to GCSE 'A' Level, or NVQ Level, or having equivalent experience of working in a housing or property management environment.
* An understanding and knowledge of housing and other relevant legislation and regulatory frameworks within housing, especially in the context of the statutory provision of accommodation
* Experience of managing and supporting officers to deliver allocations and lettings responsive service.

Title: Senior Allocations & Lettings Officer
Salary: £30.51 Umbrella
Location: Hammersmith

SIMILAR JOBS
  • list Housing Management Assistant
    £13.40 - £17.79 per hour

    MMP Consultancy are looking to recruit a Housing Management Assistant to work for a Local Authority in Hampshire.

    Responsibilities:

    • Foster good landlord/tenant relationships and to ensure compliance by the City Council and its tenants with the terms of the tenancy agreement.
    • Maintain accurate information on the Council's housing management system (in particular using customer services) on tenancy issues relating to individual properties/tenants and using customer services as a tool for managing case work. This requires considerable amounts of data input.
    • The use of File Director for storing tenancy records - an electronic filing system which has to be maintained with incoming information from tenants and used to keep tenancy records - which at various times have to be retrieved for casework. This scanning and imaging system requires accuracy to ensure that records are kept correctly, accurately, and are held securely - there is a need for accurate keyboard skills, and knowledge of the operation of the MFD.
    • Take initial phone calls and deal with initial enquiries from residents, being able to answer questions in relation to tenancy and estate management. Passing on more complicated issues to the relevant Officer.
    • Log multiple contacts on IWORLD for estate management issues and accurate input of documents scanned onto File Director. Data input is a major feature of the post.
    • Assist customers in the bidding process for Homebid, making bids on their behalf as required.
    • Book signs ups in a timely fashion to ensure that void turn round times are kept to a minimum.
    • Prepare sign up paperwork, carrying out necessary checks, for the Housing Management Officer.
    • ASB issues
    • Tenancy management issues
    • Update void information.
    • Book and arrange patch chats inviting relevant staff and residents, and following the patch chats to type up notes, and distribute them to relevant staff/residents.
  • list Compliance Officer (Fire)
    £18.27 - £24 per hour

    Location: London
    Salary: £24 per hour (Umbrella)
    Contract Type: Temporary

    About the Role
    We are working with a medium-sized housing association based in London to recruit a Compliance Officer specialising in fire safety. This is an excellent opportunity for a detail-oriented professional with strong data management and contract administration skills to support the organisation's fire safety compliance efforts.

    Key Responsibilities

    • Assist in managing compliance with fire safety regulations, including Active Fire Safety, AOV systems, Alarm Systems, Emergency Lighting, and Evacuation Systems.
    • Oversee the administration and coordination of fire safety contracts, ensuring all contractor obligations are met.
    • Maintain and update compliance databases, ensuring accuracy and completeness of information.
    • Upload fire safety certificates and other essential documents into the database.
    • Book orders and schedule appointments with contractors and residents.
    • Communicate with contractors and residents to resolve access issues and ensure timely completion of fire safety work.
    • Support the Compliance Team in monitoring contractor performance and compliance with service level agreements.
    • Support ongoing compliance projects and contribute to improving fire safety procedures.
    • Use Microsoft Dynamic 365 for data management and administrative tasks.


    What We Are Looking For

    The ideal candidate will demonstrate:

    • Experience in compliance or contract administration, preferably within a social housing environment.
    • Strong data management skills and attention to detail.
    • Experience working with fire safety compliance processes (desirable but not essential to be technically qualified).
    • Excellent organisational and communication skills to coordinate with contractors and residents.
    • Ability to work independently and as part of a team in a fast-paced environment.
    • Familiarity with Microsoft Dynamic 365 is a plus.
  • list Fire Safety Administrator
    £18.27 - £24 per hour

    Location: London
    Salary: £24 per hour (Umbrella)
    Contract Type: Temporary

    About the Role
    We are working with a medium-sized housing association based in London to recruit a Compliance Officer specialising in fire safety. This is an excellent opportunity for a detail-oriented professional with strong data management and contract administration skills to support the organisation's fire safety compliance efforts.

    Key Responsibilities

    • Assist in managing compliance with fire safety regulations, including Active Fire Safety, AOV systems, Alarm Systems, Emergency Lighting, and Evacuation Systems.
    • Oversee the administration and coordination of fire safety contracts, ensuring all contractor obligations are met.
    • Maintain and update compliance databases, ensuring accuracy and completeness of information.
    • Upload fire safety certificates and other essential documents into the database.
    • Book orders and schedule appointments with contractors and residents.
    • Communicate with contractors and residents to resolve access issues and ensure timely completion of fire safety work.
    • Support the Compliance Team in monitoring contractor performance and compliance with service level agreements.
    • Support ongoing compliance projects and contribute to improving fire safety procedures.
    • Use Microsoft Dynamic 365 for data management and administrative tasks.


    What We Are Looking For

    The ideal candidate will demonstrate:

    • Experience in compliance or contract administration, preferably within a social housing environment.
    • Strong data management skills and attention to detail.
    • Experience working with fire safety compliance processes (desirable but not essential to be technically qualified).
    • Excellent organisational and communication skills to coordinate with contractors and residents.
    • Ability to work independently and as part of a team in a fast-paced environment.
    • Familiarity with Microsoft Dynamic 365 is a plus.