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Job Description
MMP Consultancy currently have an opportunity for a Senior Allocations & Lettings Office to join a local authority based in Hammersmith.
To manage the provision of social housing in accordance with the councils policies and procedures and relevant Government legislation. E.g homelessness code of guidance, housing allocation scheme etc.
This will be a temporary position paying £30.51 per hour Umbrella.
Role Purpose:
* Maintain a detailed knowledge of relevant legislation and Council policy in relation to the statutory provision of social housing. To operate within relevant Codes of Guidance, statutory guidance, council policy and housing legislation.
* Help deliver on all key performance and service standard indicators for letting Council and Registered Providers stock. To ensure standards are maintained to meet void turnaround targets to minimise lost revenue of rent. Actively work in partnership with the voids section to achieve this as well as identifying new initiatives to help reduce void turnaround times.
* Responsible for managing and responding to Members' enquiries and customer complaints within departmental, corporate, and legislative timescales and procedures and initiate correspondence and written and verbal briefings and reports for senior management, solicitors, and other statutory and non-statutory agencies
* Ensure close liaisons with our partner Registered Providers (RP) in relation to nomination requests for their stock, ensuring the terms of the deed of nomination agreement and the council allocation policy are always adhered to.
* Maintain a working knowledge of the Housing Act 1996 VI and the Councils Allocation Policy as well as an awareness of the Homelessness act 2002 (as amended) in relation to managing staff responsible for the allocation and suitability review of accommodation.
* Responsible for ensuring that officers update the authority's IT Housing Systems, ensuring all details are correct and accurate records and the legal obligations for both landlord and tenant can be met.
* Produce & provide required data to evidence performance against key performance indicators, including financial recording and submitting financial returns.
* Assist colleagues meet the Council's obligations with emergency housing decants and transfers.
* Offer advice, guidance, and support to residents, with regards to potential housing options, temporary accommodation and social housing
Skills & Abilities:
* Demonstrate an understanding of and commitment to Council policies in relation to
* Equal Opportunity, Customer Care and service delivery, and the ability to implement these policies in the workplace.
* Evidence of success in promoting equal opportunities through innovative, integrated and client/community focussed service provision, particularly in relation to vulnerable people
* Educated to GCSE 'A' Level, or NVQ Level, or having equivalent experience of working in a housing or property management environment.
* An understanding and knowledge of housing and other relevant legislation and regulatory frameworks within housing, especially in the context of the statutory provision of accommodation
* Experience of managing and supporting officers to deliver allocations and lettings responsive service.
Title: Senior Allocations & Lettings Officer
Salary: £30.51 Umbrella
Location: Hammersmith
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