MMP Consultancy are looking to recruit a Specialist Housing Officer on a temporary basis working for a Local Authority based in Hammersmith.
To deliver an enhanced tenancy and estate management service which continually improves the quality of life and satisfaction with services for older & vulnerable residents & maximises the opportunity to co-ordinate and work with key partners and stakeholders.
This will be on a temporary basis paying £24.96 per hour Umbrella.
Responsibilities:
Deliver a comprehensive enhanced housing management service to help residents maintain their tenancy and ensure they are able to access and receive a range of housing and support services.
Work as part of a specialist team working with older and vulnerable customers and as such be responsible for identifying ways to develop and continuously improve the service.
The post holder must always follow appropriate guidelines and procedures to ensure the Council provides the appropriate level of service in the most efficient manner.
Complete systematic monitoring and inspection of sheltered housing schemes to provide secure, clean and well maintained communal areas and services including ensuring residents needs are taken into account for planned maintenance.
Report and monitor completion of household repairs for residents less able to do so and co-ordinate / deploy a handy person to provide a more accessible and tailored service.
Facilitate and promote social activities within the scheme and co-ordinate the use of communal lounge and guest room to enhance the quality of life for residents.
Manage the rehousing process including working with the void works team in property services to get the property into works and receive the property back once works are complete, to carry out viewings and sign up new and transferring tenants.
Deliver a tenancy management service tailored to the needs of sheltered housing residents, including the signing up of new tenancies and enabling residents to effect changes to tenancies including successions, name changes etc…..
Identify breaches of tenancy, such as anti-social behaviour, illegal occupancy or sub-letting, and raise these with the sheltered housing manager who will direct investigations. Furthermore, to identify tenancies which should be brought to an end, and to alert the sheltered housing manager that a notice to quit should be considered, or to assist tenants or next of kin on how to end their tenancy.
Ensure the effective resettlement of new customers into vacant homes providing information about scheme facilities, tenancy related matters and local services to maximise customer satisfaction.
Skills & Abilities:
* Demonstrate an understanding of and commitment to Council policies in relation to equal opportunity, customer care and service delivery, and the ability to implement these policies in the workplace.
* Evidence of success in promoting equal opportunities through innovative, integrated and client/community focused service provision.
* Evidence of a clear understanding of all aspects of enhanced housing management and an ability to demonstrate commitment to continuous improvement
* An understanding and knowledge of housing and other relevant legislation and regulatory framework within housing.
* Knowledge of dealing with safeguarding issues to ensure alerts are made efficiently and sensitively
* Experience of working in a customer facing service and dealing sensitively and effectively with customer issues, specifically with older and vulnerable customers
* Experience of working within a performance management framework and reporting on KPIs and outcomes
* An understanding of assistive technologies and operations, for example falls detectors, medication alerts, flood sensors.
* Ability to use information and communications technology to maintain up to date information and retrieve information quickly and accurately to help customers.
Title: Specialist Housing Officer
Location: Hammersmith
Salary: £24.96 Umbrella
MMP Consultancy are working with a fantastic organisation to recruit a Resident Involvement based in Kent.
Key Responsibilities:
* Support, and lead when required, on the planning, delivery and evaluation of resident involvement groups, projects, and initiatives to ensure the design and delivery of services is co-created or meaningfully influenced by residents.
* Support the development and facilitation of innovative approaches to resident involvement and co-creation, including proactively identifying improvement opportunities.
* Support the resident involvement manager to raise the profile of resident involvement across the business and build positive relationships with teams, supporting them to design, facilitate and evaluate informal and formal consultations with residents.
* Support the resident involvement manager in the delivery of an effective scrutiny function.
* Explore new ways to engage with residents to ensure involvement is diverse and inclusive.
* Keep accurate records of involvement activities.
* Provide reports of activities and support the resident involvement manager.
* Support the resident involvement manager and head of service to monitor and update budget records, to ensure they remain accurate and up to date.
* Support the resident involvement manager with the creation and review of policies, procedures and other documents related to resident involvement.
We are currently seeking a Building Safety Officer to join a Building Safety Team for a local authority in South London.
This role offers an exciting opportunity to provide administrative support on a range of complex and challenging building safety projects, ensuring the safety of residents and building users in the local area.
Responsibilities:
* Provide administrative support to the Building Safety team, including maintaining accurate records, drafting reports and correspondence, and managing meeting schedules.
* Assist with the coordination of building safety projects, ensuring they are delivered on time, to budget and to a high standard.
* Liaise with internal and external stakeholders including residents, contractors, consultants and other local authority departments.
* Carry out building safety inspections and support the management of risks and recommendations for remedial action.
* Ensure compliance with building safety regulations and other relevant legislation.
* Keep up to date with changes in legislation and best practice within the building safety industry.
* Support the delivery of building safety training and awareness sessions for residents and building users.
Requirements:
* A minimum of 2 years' experience in an administrative or coordination role, preferably within the construction, compliance, fire safety or building safety industry.
* Knowledge of building safety legislation and regulations.
* Excellent communication and interpersonal skills.
* Strong attention to detail and the ability to work to deadlines.
* Ability to work independently and as part of a team.
* Proficient in the use of Microsoft Office software.
* If you are passionate about building safety and want to make a positive impact on the local community, then we want to hear from you.
MMP Consultancy are looking to recruit a Leasehold Officer on a temporary contract based in East London.
The lease will be responsible for delivering a well-rounded management service to the organisations current homeowners and leaseholders.
Responsibilities:
* Work with colleagues and external consultants to ensure consultation required for the procurement of contracts is undertaken correctly and in a timely manner.
* Prepare applications to the First Tier Property Tribunal for dispensation from consultation where necessary.
* Prepare cases for Court, Mediation and Tribunals, attending and giving evidence where necessary.
* Maintain and update records of consultations used for reporting purposes.
* People
* Liaison with staff, customers and other agencies as appropriate and in accordance with the agreed Customer Charter Standards.
* Information
* To provide reports and statistical information as required.
* To input data and update the computer systems as required.
* Administration
* To deal with general correspondence, produce First Tier Property Tribunal reports, court papers and other relevant documentation as required.
* Attend Tribunal and Court hearings as required.
Skills Required
* To carry out any other tasks as may be reasonably assigned by the Home Ownership Manager.
* Acting at all times in accordance with the Associations published policies and procedures.
* Ensure that the requirements of the Data Protection Act are complied with in carrying out the duties of this post.
* Promote the Association in a positive manner.
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