Resident Liaison Officer

MMP Consultancy are looking to recruit a Marketing Coordinator to join an excellent organisation in Essex on a Permanent basis.

Key responsibilities:

• Coordinating marketing activities for new developments in line with sales strategies and budgets
• Managing marketing materials - including brochures, websites, signage, CGI renders, adverts, social media content, and more
• Overseeing the setup of stunning sales offices and show homes, including interior design, signage, and landscaping
• Supporting digital marketing strategies and ensuring all online platforms, including Rightmove and WhatHouse, are up-to-date
• Managing photography and videography for pre-launch promotions, international sales, and ongoing marketing efforts
• Coordinating PR campaigns, social media storytelling, and advertising to elevate the Hill brand
• Ensuring all marketing activities stay within budget while maximizing impact
• Supporting international sales exhibitions and logistics

MMP Consultancy are looking to recruit a Community Liaison Manager on a Temporary basis, based in North West London.

As a Community Liaison Manager, you will be the primary point of contact between the organisation and the local communities where the new developments are situated. Your role is to foster positive relationships with residents, local authorities, schools, and other stakeholders, ensuring the developments integrate seamlessly into existing communities.

Main Responsibilities:

• Develop and implement comprehensive community communication plans for each development, acting as the "face" of the organisation to residents and stakeholders.
• Establish and maintain positive relationships with key community figures, including local councillors, MPs, and local authority officers.
• Create and adapt Community Development Plans for each project, aligning them with project goals and evaluating the outcomes and impacts.
• Support new residents' transition into the community by connecting them with local groups, clubs, and societies to foster a sense of belonging.
• Organise events and initiatives that promote community development and enhance our organisation's reputation within the community.
• Develop and manage project budgets effectively.
• Work closely with our charitable foundation to leverage their resources and expertise, ensuring the developments provide top-tier training and support to the communities.

Experience Required:

• Friendly, approachable, and professional, with a talent for building and maintaining relationships.
• Highly organised and systematic, with a strong attention to detail.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Excellent written and verbal communication skills, including experience in delivering presentations.
• Innovative thinker with a proactive approach to identifying and addressing challenges.
• Adaptable and willing to go the extra mile to achieve project objectives.
• Demonstrated experience in community development and liaison activities, with a solid understanding of the property and construction industries.

I am currently recruiting for a Housing Officer to join an excellent organisation in South East London on a Permanent basis.

Key responsibilities:

• Tenant Involvement.
• Voids and Arrears management including representing the organisation in court
• Lettings and Allocations including transfers and mutual exchanges
• Estate Management
• Dealing with Anti Social Behaviour, neighbourhood nuisance and any form of harassment often working in conjunction with the councils Anti - social behaviour team.
• Encouraging tenant participation
• Dealing with Complaints
• Work Closely with the rest of the operational team to facilitate an effective and joint up working approach with respect to the delivery and services to residents

Please send me your most up to date CV if this is of interest to yourself.

Income Officer

Location: London
Salary: £29.05 per hour Umbrella
Contract Type: Temporary

About the Role

We are working on behalf of a London-based local authority to recruit a Income Officer. This is an excellent opportunity to manage a designated patch of properties, ensuring rental income is maximised while providing outstanding customer service. The successful candidate will be responsible for handling rent accounts, minimising arrears, and supporting tenants to sustain their tenancies.

Key Responsibilities

• Manage a portfolio of rent accounts, serving as the first point of contact for tenants regarding rental payments, arrears, and financial support.
• Maximise income collection through early intervention, direct engagement, and proactive communication, including phone calls and home visits.
• Ensure compliance with the council's escalation procedures and statutory requirements related to rent arrears.
• Establish and monitor rent repayment agreements while maintaining a customer-focused approach.
• Advise tenants on Housing Benefit, Universal Credit, and other financial assistance to optimise income collection and mitigate financial risks.
• Work collaboratively with internal teams and external agencies, including debt advice services, social care teams, and legal professionals.
• Prepare and submit court documentation, attend possession hearings, and provide support for evictions when necessary.
• Provide training and guidance to new team members, interns, and colleagues on best practices and income recovery strategies.
• Maintain accurate financial records and prepare reports on rental income and arrears management.
• Represent the Income Team at resident association meetings, including occasional evening events.
• Promote Direct Debit payments and assist with financial inclusion initiatives.

What We Are Looking For

The ideal candidate will demonstrate:

• A strong knowledge of housing and welfare legislation, including the court pre-action protocol and Welfare Reform.
• Experience in income management within a social housing setting, including debt recovery and financial support services.
• Excellent negotiation and communication skills to engage with tenants and external stakeholders effectively.
• Experience in working with vulnerable residents and the ability to identify and implement tailored financial solutions.
• Proficiency in IT systems, including housing management software and financial databases.
• A customer-focused approach with a commitment to improving resident satisfaction and tenancy sustainment.
• Strong organisational skills, attention to detail, and the ability to work both independently and as part of a team.

Housing Assistant

Location: London
Pay: £24.11 per hour Umbrella
Contract Type: Temporary

About the Role

We are recruiting on behalf of a respected local authority, to recruit a Housing Assistant. This is an exciting opportunity to support the development and delivery of tenancy and estate management services, ensuring compliance with tenancy and lease conditions while enhancing resident satisfaction and quality of life.

Key Responsibilities

• Provide high-quality support to tenancy management teams, assisting housing officers and team managers in various housing management functions.
• Assist with estate inspections, tenancy verification checks, ASB management, fire risk assessment recommendations, and property management tasks.
• Support tenant and resident associations with administrative tasks.
• Maintain and operate both computerised and manual recording systems.
• Attend home visits, meetings, events, and conferences, occasionally outside normal working hours.
• Provide advice on tenancy change applications and ensure accurate completion of relevant documentation.
• Assist housing officers in managing the void and rehousing process, including liaising with property services and conducting property viewings.
• Ensure all tenancy sign-up packs are prepared and contain the necessary documentation.
• Utilise council IT systems to maintain up-to-date and accurate records.
• Support the service improvement team with performance and service standards data.
• Provide a high-quality, face-to-face reception service, resolving enquiries at the first point of contact where possible.
• Maintain high standards of professionalism in interactions with customers, colleagues, and other agencies.

What We Are Looking For

The ideal candidate will demonstrate:

• Previous experience of working with a Housing Association, RSL or Local Authority.
• Knowledge of tenancy and estate management processes
• Understanding of housing policies, legislation and procedures.
• Ability to carry out property inspections and tenancy verification checks.
• Experience in dealing with anti-social behaviour cases.
• Strong problem-solving abilities, with a proactive approach to overcoming challenges.
• Critical thinking skills, using evidence-based approaches to decision-making.
• Excellent coordination and collaboration skills to work well with others.
• A strong commitment to service excellence and delivering high-quality outcomes.

A great new opportunity has arisen for a Contract Manager to join a main social housing contractor on a permanent basis based in Walsall, West Midlands area.

The permanent salary is from £40,000 - £52,000 per annum Car Allowance and Bonus . You will be required to Manage and oversee Supervisors and a team of trade operatives and subcontractors whilst working closely with the Senior Management team.

The successful candidate will:

* Manage and support work stream managers and supervisors for residential services in the strategic contract management of contracts across residential services for repairs.
* Working closely with Management and support team you will be a key influencer in decision making.
* As a natural leader you will develop relationships with colleagues and mentor them in growing their skills in support of growth targets.
* Mentor and support internal and external Customers in support of business growth.
* Responsible for achieving Contract Excellence in all areas (H&S, performance, productivity, budgetary)

If you are interested in this role, please send me a copy of your CV or give me a call to discuss this further.