MMP Consultancy areworking with a Housing Provider based in London who are looking to recruit a Headof Business Support to join them on a permanent contract.
Working as part of the PropertyServices division, the Head of Business Support is a critical role that isresponsible for providing leadership and direction to a large Operational Supportteam. The Head of Business Support will be responsible for the following functions:Administrative Support, Scheduling Works, Supply Chain Management, Data & Managementreporting and Fleet Management.
Empowering, leading, motivating,engaging, and supporting your team to deliver a customer focused service.
Provide leadership to the teamthrough effective coaching, mentoring, 121s and regular team meetings.
Ensure team members have anannual appraisal, mid-year review including a personal development plan andobjectives which are reviewed regularly.
Lead the preparation of annual budgetsincluding the provision of data and commentary to support budget bids.
Undertake monthly budgetmanagement reviews, reforecasting budgets, where necessary and taking action tomanage spend within budget and evidence value for money services.
Lead, manage and provideeffective reporting of KPIs and MI’s to effectively monitor the breadth ofservices.
Lead, develop and manage business/serviceimprovement plans.
Maintain the operational riskregister and other corporate documents.
Undertakeregular reviews of business processes, updating process maps/procedureguides/management training information.
Overallresponsibility for Fleet – including management of the Fleet provider, ensuringregular reports are provided to executive management team
Managingthe procurement plan to ensure contracts are procured in line with policy
Educatedto degree level or equivalent
Minimum of three yearsline management experience and experience in leading multiple teams
Experience of workingin the Housing / Property sector
Self-motivated, resilient,assertive and confident
Per annum: £ 60000 - £65000