MMP Consultancy are working on behalf of a Housing Provider to recruit an Income Officer to work on a temporary contract based in London.
Joining the business at an exciting time, you will be responsible for providing an effective revenue service to residents on a patch, maximising income and sustaining tenancies.
Maximise rental income for the organisation including rent, service charge and other debt
Take all steps in the legal process including representing the organisation at Court and First Tier Tribunals
Prepare statistics on patch arrears management
Work with tenants from sign up to prevent debt from occurring.
Negotiate realistic repayment agreements taking into account financial circumstance.
Give advice on rent payment options.
Understand and make referrals to the welfare benefits team.
Work effectively with external partners.
Assist tenants with support needs to access services to enable tenancy sustainment.
Experience of reducing arrears through regular monitoring and negotiation.
Familiar with high level arrears cases including building court cases and attending court
Numerate and literate to a minimum GCSE or equivalent standard
Understanding of customer care and quality issues
Knowledge of relevant housing legislation
Hourly rate: £ 16.80 - £22.00