Income Officer

Ebonnie Goss
  • Post Date: 9th January 2020
  • Apply Before: 9th January 2021
  • Applications 4
  • Views 2633
Job Overview

MMP Consultancy are working on behalf of a Housing Provider to recruit an Income Officer to work on a temporary contract based in London. 

Joining the business at an exciting time, you will be responsible for providing an effective revenue service to residents on a patch, maximising income and sustaining tenancies. 


Maximise rental income for the organisation including rent, service charge and other debt 

Take all steps in the legal process including representing the organisation at Court and First Tier Tribunals 

Prepare statistics on patch arrears management 

Work with tenants from sign up to prevent debt from occurring.

Negotiate realistic repayment agreements taking into account financial circumstance.

Give advice on rent payment options.

Understand and make referrals to the welfare benefits team.

Work effectively with external partners.

Assist tenants with support needs to access services to enable tenancy sustainment.

Skills Required: 

Experience of reducing arrears through regular monitoring and negotiation.

Familiar with high level arrears cases including building court cases and attending court

Numerate and literate to a minimum GCSE or equivalent standard

Understanding of customer care and quality issues

Knowledge of relevant housing legislation

Job Detail
  • Hourly rate: £ 16.80 - £22.00