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Resident Liaison Officer (RLO)
Location: London and Home Counties
Contract Type: Full-Time, Permanent

We are recruiting on behalf of a reputable contractor in the Repairs and Maintenance sector, seeking a dedicated Resident Liaison Officer (RLO) to join their team across London and the Home Counties. This is an excellent opportunity for a customer-focused individual passionate about making a positive difference in residents' lives.

The Role

The Resident Liaison Officer acts as the key point of contact between the contractor, residents, and scheme managers, ensuring high levels of customer satisfaction and effective communication. This role involves resolving concerns promptly, supporting vulnerable residents, and engaging with the community to maintain trust and confidence.

Key Responsibilities:

• Responding to and resolving resident concerns, complaints, and enquiries promptly and professionally.
• Maintaining and reporting on complaints logs, identifying trends, and recommending improvements.
• Visiting residents in their homes to address issues, provide updates, and ensure satisfaction with completed works.
• Arranging compensation or goodwill gestures as approved by management.
• Organising and attending consultation events, resident surgeries, and community engagement activities.
• Coordinating with the performance team to identify and support vulnerable residents.
• Producing and presenting reports, surveys, and feedback to internal teams and clients.
• Supporting sustainability initiatives and ensuring compliance with health and safety policies.

Candidate Requirements:

• Proven experience in customer engagement and improving satisfaction levels.
• A strong understanding of customer care, particularly with vulnerable residents.
• Excellent interpersonal and communication skills, with the ability to influence and resolve issues effectively.
• Proficiency in Microsoft Office Suite.
• A proactive, organised approach with the ability to manage workloads independently and as part of a team.
• A current UK driving licence and access to an Android or iOS smartphone.

• Experience working with local authorities or housing associations.
• Knowledge of reactive maintenance services.
• Familiarity with complaint handling procedures.

What's on Offer

• Holiday Entitlement: 22 days per year, increasing with service (up to an additional 5 days).
• Long Service Awards: Recognition for key milestones and continuous service.
• Perkbox Benefits: Access to a wide range of perks, including free coffees, cinema tickets, and discounts on trips away.
• Volunteer Days: One paid day per year to support a cause of your choice.

If you are a motivated, customer-focused professional with a passion for delivering outstanding service, we'd love to hear from you.

Job Opportunity: Scheduler / Planner
Location: West Midlands
Contract Type: Full-Time, Permanent

We are recruiting on behalf of a leading contractor to find a highly organised Scheduler/Planner to join their team based in the West Midlands. This is a fantastic opportunity for someone who thrives in a fast-paced environment and is passionate about delivering excellent customer service while supporting the smooth running of operational processes.

The Role

As a Scheduler/Planner, you will work as part of a busy team, helping to coordinate repairs and maintenance works. Your role is critical in ensuring that tradespeople are deployed efficiently, and residents' needs are met promptly.

Responsibilities:

• Providing excellent customer service to residents and clients.
• Scheduling appointments with tradespeople in an organised and cost-effective manner.
• Managing appointment rescheduling using the company's planning tools.
• Logging and updating jobs on the company's job management system.
• Collaborating with supervisors and tradespeople to organise and allocate work effectively.
• Handling enquiries from residents and resolving appointment-related issues.

Candidate Requirements:

• Experience working in a busy call centre environment.
• Strong multitasking abilities, with a proven ability to meet deadlines and targets.
• Excellent communication skills, with attention to detail and a customer-focused approach.

• Experience in a scheduling or planning role is advantageous but not essential.

What's on Offer?

• Annual Holiday: Entitlement increases after one year's service (up to an additional 5 days).
• Long Service Awards: Recognition for key milestones.
• Perkbox Membership: Access to free coffees, cinema tickets, trips away, and more.
• Volunteer Days: One paid day annually to support a cause close to your heart.

Ready to Apply?

If you're a highly organised professional who enjoys problem-solving, communicating with a wide range of people, and supporting the success of a busy team, we'd love to hear from you.

Resident Liaison Officer (RLO)
Location: London and Home Counties
Contract Type: Full-Time, Permanent

We are recruiting on behalf of a reputable contractor in the Repairs and Maintenance sector, seeking a dedicated Resident Liaison Officer (RLO) to join their team across London and the Home Counties. This is an excellent opportunity for a customer-focused individual passionate about making a positive difference in residents' lives.

The Role

The Resident Liaison Officer acts as the key point of contact between the contractor, residents, and scheme managers, ensuring high levels of customer satisfaction and effective communication. This role involves resolving concerns promptly, supporting vulnerable residents, and engaging with the community to maintain trust and confidence.

Key Responsibilities:

• Responding to and resolving resident concerns, complaints, and enquiries promptly and professionally.
• Maintaining and reporting on complaints logs, identifying trends, and recommending improvements.
• Visiting residents in their homes to address issues, provide updates, and ensure satisfaction with completed works.
• Arranging compensation or goodwill gestures as approved by management.
• Organising and attending consultation events, resident surgeries, and community engagement activities.
• Coordinating with the performance team to identify and support vulnerable residents.
• Producing and presenting reports, surveys, and feedback to internal teams and clients.
• Supporting sustainability initiatives and ensuring compliance with health and safety policies.

Candidate Requirements:

• Proven experience in customer engagement and improving satisfaction levels.
• A strong understanding of customer care, particularly with vulnerable residents.
• Excellent interpersonal and communication skills, with the ability to influence and resolve issues effectively.
• Proficiency in Microsoft Office Suite.
• A proactive, organised approach with the ability to manage workloads independently and as part of a team.
• A current UK driving licence and access to an Android or iOS smartphone.

• Experience working with local authorities or housing associations.
• Knowledge of reactive maintenance services.
• Familiarity with complaint handling procedures.

What's on Offer

• Holiday Entitlement: 22 days per year, increasing with service (up to an additional 5 days).
• Long Service Awards: Recognition for key milestones and continuous service.
• Perkbox Benefits: Access to a wide range of perks, including free coffees, cinema tickets, and discounts on trips away.
• Volunteer Days: One paid day per year to support a cause of your choice.

If you are a motivated, customer-focused professional with a passion for delivering outstanding service, we'd love to hear from you.

MMP Consultancy are looking to recruit a Resident Liaison Officer on a permanent basis in East London.

* Proactively respond to expressions of dis- satisfaction at the initial stage, preventing escalation wherever possible.
* Investigate, register all complaints and report in accordance with company and client procedures. Ensure all MP, Councillor enquiries and complaints are investigated and resolved efficiently and within target and advising residents and clients of their outcomes
* Maintain the Company's complaint log and use the information to report on trends including the lessons learnt and how to improve our service
* Visit and meet residents in their homes, when required or requested, dealing with their needs and queries ensuring they are kept informed at all times
* Make appointments for further works, if required, and ensure these are carried out and completed to the resident's satisfaction
* Arrange compensation or goodwill gestures if required, all to be agreed and approved by the Customer Service Manager / Divisional Manager
* Respond to expressions of dis-satisfaction received from residents via the text message service within agreed timescales and ensure the issues are addressed
* Ensure resident telephone surveys are carried out and recorded, with the appropriate action taken regarding feedback. Provide a monthly report detailing the findings of the surveys and actions taken to address any issues or problems that have arisen
* Attend monthly contract meetings and supply relevant reports

MMP Consultancy have been approached by one of our Housing Association clients this morning to assist them with their search of their new M&E Manager. I wanted to see if this would be of interest to you?

Title: M&E Manager
Location: Essex
Rate: £48,500 Benefits

Role Overview:

To provide expertise and lead in the operational management of compliance control, information maintenance and monitoring with regard to the servicing, inspection and follow up regimes of remedial works across all statutory and non-statutory compliance work- streams within remit, liaising with the Performance team to ensure up to date adherence is understood at all times.

To work effectively and collaboratively across all external stakeholders to ensure statutory and non-statutory obligations, planned works contract delivery and associated consequential remedial works, inclusive of building and engineering disciplines, are being met and ensure safe running of associated asset related life safety systems and equipment.

To manage the M&E Engineer and maintain working relationships with the senior management team and operational delivery teams to promote confidence in the agreed assurance mechanisms and raise the level of awareness and understanding of statutory compliance within our clients homes.

Key Deliverables

1.Ensure that all relevant compliance service, testing and inspection processes within remit are carried out correctly, remedial/follow on works are undertaken on a risk basis; that the service, testing and inspection process remains current and fit for purpose, and all records and certification are appropriately recorded. Keep up to date with changing legislation, standards and technology. Assist in the updating of specifications and documents.
2.Implement and operate robust processes and procedures in order to ensure the legal obligations in regard to property compliance are managed and met; and to ensure all identified risks are mitigated in the most efficient manner, making best use of available resources to keep all residents safe.
3.Work in collaboration with H&S Manager and the Building Safety Manager to ensure risks around health, safety and compliance are identified and risk mitigation strategies are developed and implemented to maintain property compliance and our regulatory obligations are met.

Title: M&E Manager
Location: Essex
Rate: £48,500 Benefits

MMP Consultancy have been approached by one of our Housing Association clients this morning to assist them with their search of their new M&E Manager. I wanted to see if this would be of interest to you?

Title: M&E Manager
Location: Essex
Rate: £48,500 Benefits

Role Overview:

To provide expertise and lead in the operational management of compliance control, information maintenance and monitoring with regard to the servicing, inspection and follow up regimes of remedial works across all statutory and non-statutory compliance work- streams within remit, liaising with the Performance team to ensure up to date adherence is understood at all times.

To work effectively and collaboratively across all external stakeholders to ensure statutory and non-statutory obligations, planned works contract delivery and associated consequential remedial works, inclusive of building and engineering disciplines, are being met and ensure safe running of associated asset related life safety systems and equipment.

To manage the M&E Engineer and maintain working relationships with the senior management team and operational delivery teams to promote confidence in the agreed assurance mechanisms and raise the level of awareness and understanding of statutory compliance within our clients homes.

Key Deliverables

1.Ensure that all relevant compliance service, testing and inspection processes within remit are carried out correctly, remedial/follow on works are undertaken on a risk basis; that the service, testing and inspection process remains current and fit for purpose, and all records and certification are appropriately recorded. Keep up to date with changing legislation, standards and technology. Assist in the updating of specifications and documents.
2.Implement and operate robust processes and procedures in order to ensure the legal obligations in regard to property compliance are managed and met; and to ensure all identified risks are mitigated in the most efficient manner, making best use of available resources to keep all residents safe.
3.Work in collaboration with H&S Manager and the Building Safety Manager to ensure risks around health, safety and compliance are identified and risk mitigation strategies are developed and implemented to maintain property compliance and our regulatory obligations are met.

Title: M&E Manager
Location: Essex
Rate: £48,500 Benefits

MMP Consultancy currently has an opportunity for a Disrepair Surveyor to join a housing association based in Wiltshire/Hampshire.

This will be a permanent position paying £48,065.00 P/A Plus Benefits

The Role:

• The role will cover Wiltshire and Hampshire, so candidates will need to be suitably based for this. They will be used to completing property inspections and that is the crux of this role.
• The main focus of this role is to complete damp and mould and disrepair surveys, identifying building defects, and completing any further investigations to accurately diagnose and rectify any faults including damp remediation.
• this will involve specifying works for our DLO as well as managing contractors to ensure all works are completed to a high standard and in good time.
• They will need to produce high quality condition reports of each property that our solicitors can rely on in court and be willing to appear in court as a witness if required.
• This role will also involve supporting our team of Response Surveyors by completing comprehensive damp investigations in problematic properties, providing advice and training to other members of the team and handling complaints.
• An expertise in building pathology and experience in damp investigations will be a big asset in this role as would excellent customer care skills to help us manage these difficult cases.
• They won't be alone; they'll be working with two other Disrepair Surveyors and between them will complete surveys across the group.
• We are looking to base this role in Hampshire/Wiltshire, however there may be a requirement to travel further into our operating regions which include, Dorset, Somerset, Devon and Cornwall.
• Strong working knowledge of Disrepair legislation, the Landlord Tenancy act 1985, Homes for Habitation and HHSRS assessments. Skills & Abilities.

Title: Disrepair Surveyor

Salary: £48,065.00 P/A Plus Benefits

Location: Wiltshire/Hampshire

MMP Consultancy currently has an opportunity for a Building Surveyor to join a housing association based out of Derby.

This role can be offered on a permanent basis paying £37,938 P/A Plus Benefits.

• To provide an enhanced level of technical assistance and expertise within the Maintenance Team to include surveying of properties, preparation of specifications and schedules, as instructed.
• To carry out and oversee procurement of works in accordance with my clients policies
• Maintain a scrutiny on works in progress ensuring that work conforms to current regulations and specifications.
• Provide the appropriate level of support in the supervision, training and management of staff.

Job Purpose:

• Undertake surveys of properties in relation to responsive and planned maintenance as appropriate. Compile and submit all necessary information/orders within the prescribed time scales.
• Where appropriate establish programmes of work ensuring that repairs arising are carried out in accordance with priorities and with the minimum of delay and inconvenience to the tenant/leaseholder/owner.
• Deal with enquiries and complaints made by customers, advise and deal sympathetically with them, ensuring adequate consultation and liaison.
• Respond to complaints and members enquiries within prescribed time scales and produce reports and place all appropriate orders as required.
• Maintain accurate records of all surveys and inspections including dates and relevant observations and instructions given at the time and in accordance with recognised procedures.
• Carry out procurement of works as and when required, oversee other technical staff arranging procurement of work ensuring that in all cases relevant documentation is kept to show procedures have been followed and that transparency and probity of the procedure can be shown.
• Organise and contribute effectively in the training and motivation of new and existing staff, maintain suitable records concerning progress and ensure that staff managed are aware of current procedures, practices and instructions.
• Prepare specification, schedules of work and any cost/estimates where required and ensure that all works orders/contracts comply with appropriate legislation, codes of practice, British/European standards the Councils/Clietns Standing Orders and Financial Regulations.
• Carry out checks on works undertaken by contractors ensuring that work conforms to specifications, quality standards and safe working practices.
• Supervise and liaise with contractors verify and evaluate any contractual variations prior to final authorisation for payment.

MMP Consultancy are looking to recruit an Asset Data Analyst on a Permanent basis in Kent.

Salary - £36,636
Hours - 37hrs per week, hybrid working (arrangement can be discussed)

Key responsibilities:

* With the support of the Investment Manager, you'll be required to review the existing Keystone data, identify areas of concern with the aim to cleanse the existing data to enable accurate assessments of individual property performance
* Be the operational lead for our management of property and programme data. Take responsibility for ensuring that Managers, Surveyors and Project Managers have the correct works schedules for programmes and reconcile data back on completion.
* Present and interpret that data and make recommendations to influence and drive investment decisions.
* Work in collaboration with various teams to provide accurate stock and energy data to help inform its 30 year Business Plan, annual budget setting, works programmes and any future Net Present Value/Stock Options Apprasial exercices
* Lead on provision of property (and energy) data reports to senior managers and to the wider organisation, ensuring accuracy, timeliness and completeness of data
* Take responsibility for proactively interrogating property and energy data to identify any potential errors or inconsistencies and investigate these.
* In conjunction with the Sustainability Officer, to regularly undertake the effective import of new Energy Performance Certificate (EPC) data into Keystone in liaison with consultants and colleagues
* With the assistance of the Sustainability Officer, to identify properties where no or limited EPC/SAP data is available on Keystone and subsequently liaise with internal teams or external agencies to retrieve where available
* Support the Investment Manager to process and report upon energy data held in Keystone using the interface with the SAVA Intelligent Energy software

MMP Consultancy are working with a fantastic organisation to recruit a Senior Finance Planner in Kent.

Responsibilities:
* Responsible for the ongoing maintenance of the 30-year business plan, including a mid-year update of the business plan and regular sensitivity and scenario planning.
* Responsible for the production of the FFR Return to the Regulator of Social Housing.
* Responsible for providing insightful and intelligent analysis on the key drivers impacting business performance and suggesting solutions to drive improvements in financial performance.
* Able to explain complex financial information to colleagues and stakeholders with no financial knowledge, with ease.
* Responsible for treasury liquidity management across all existing and future loan funding arrangements.
* Support financing exercises as needed by the organisation's Treasury Strategy
* Production of monthly interest, loan amortisation and treasury accruals
* Production of annual loan amortisation accounting calculations
* Production and monitoring of monthly and annual Treasury covenants, KPIs and Golden Rules
* Production of monthly forecasts in relation to Treasury budgets
* Responsible for the production of daily and monthly cashflow forecasts and liaison with the Property, Development and Partnership Directorate on the management of large cash transactions
* Responsible for the quarterly production and submission of the NROSH Return
* Day to day contact for Business Planning advisers and key team contact for Treasury advisers and Banking Lawyers.
* Department expert on the use of Brixx software
* Foster and build productive relationships with funders and other key stakeholders.

Requirements:
* Substantial experience of Business Planning through Brixx
* Experience of completing the FFR Return to the Regulator of Social Housing
* Personal influence; working effectively with colleagues, partners and stakeholder groups
* Strong influencing and communication skills, personal drive and ambition to make a difference.
* Highly numerate, literate and an excellent communicator
* Ability to assimilate, analyse and interpret complex information
* Demonstrable record of developing and implementing innovative processes successfully
* Ability to self-manage, prioritise competing commitments and work to quality standards and methodically under pressure
* Able to collaborate productively with colleagues internally and external partners
* Lifelong learner with established pattern of continuing professional development and commitment to adult development

Qualifications & Skills Required:
* CCAB Qualification
* Strong knowledge and skills in using Brixx / Business Planning Software
* Strong financial appraisal and financial modelling skills
* Good communicator, personal gravitas, able to present complex technical information in a way to foster a positive financial control framework
* Ability to work accurately and to deadlines
* Good analytical skills and ability to problem solve.
* Strong administrative and organisational skills
* Strong Microsoft skills, advanced excel

MMP Consultancy is seeking a skilled CAD Officer to join the Regeneration & Assets Team within a local authority based in Southeast London. You will provide vital support by creating technical plans using AutoCAD, managing GIS data, and maintaining the Council's property database (TF Cloud).

This is a permanent role with a salary range of £26,421 - £28,770. Candidates will be expected in the office 1-2 days per week, with the rest of the time working from home.

Key Responsibilities:
* Produce a wide range of technical and legal plans to support property transactions, compulsory purchase orders, and redevelopment schemes.
* Manage property data, ensuring accurate records and reports within the Council's Estate and Facilities Management System.
* Assist surveyors with site surveys and produce scaled drawings.
* Administer GIS data and ensure property information is updated on the Council's website.
* Generate performance reports on Council properties' running costs and maintain accurate property records.

Essential Skills & Experience:
* Proficiency in AutoCAD and GIS software (e.g., ArcMap).
* Strong IT skills and experience producing accurate, high-quality plans.
* Excellent organisational skills with the ability to manage multiple tasks and deadlines.
* Ability to work independently and as part of a team.