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MMP Consultancy are looking to recruit a Property Services Coordinator on a temporary basis in East London.

Responsibilities:

• Responsible for an effective administration contribution to enable work to be carried out in a timely and compliant manner
• Work as part of a high performing team and ensure your actions are supportive of the team being successful
• Liaise with all relevant stakeholders and provide administrative support to the Operations Teams to ensuring the smooth running of the Property Services Programmes and Technical Projects
• Maintaining all tasks, including raising jobs, requisitions, follow on works, sub-contractor works.
• Ensure all records are always kept up to date including job details, appointments, job statuses, relevant time & dates, costs
• Ensuring that operatives are working efficiently, and operative workload is maintained in line with the WIPs (Works in progress).
• Ensuring that subcontractors are completing jobs on time and they submit completed paperwork correctly ready for supervisor' review and contractor payment
• Phoning residents to ensure access is gained for works

Requirements:

• Excellent IT skills and literacy
• Excellent communication skills, both oral and written
• Self-motivated, resilient, assertive and confident
• Proven experience of excellent customer service skills

MMP Consultancy are looking to recruit a Complaints Officer to join a great organisation based in East London on a temporary basis.

Job Purpose:

• To manage a case load of resident complaints relating to a variety of different housing issues that may arise. Liaise with complainants, contractors and different business streams to deliver effective, customer focussed outcomes to complaints.
• To deliver the complaint handling targets of responding to the complaint and ensuring that we are compliant with our Complaints policy and the Housing Ombudsman Complaint Handling Code.
• To deliver the stage one complaints service as set out in the policy and procedures and complaint handling code for complaint handling.
• To participate actively in the Complaint Team, taking responsibility for ensuring the delivery of service and identify areas for service improvement
• Working collaboratively with all colleagues and our contract counterparts to ensure effective customer focussed outcomes.
• Providing accurate and timely responses to complaints following comprehensive investigations
• To ensure that all complaint record keeping is accurate and updated regularly.
• To ensure that all KPI and Service Levels Agreements are met.
• Providing excellent and timely communication to our customers at all times

Please send me your most up to date CV if this is of interest to yourself.

Job Title: Service Delivery Manager
Location: Essex
Salary: £55,000 - £60,000 Benefits

MMP Consultancy have an opportunity for a Service Delivery Manager to join our client and lead our responsive repair work streams across the business.
Reporting to the Lead Head of Service within our repairs and maintenance division, you will be pivotal in leading and managing the delivery of a high-quality, timely responsive repairs service with a 'right-first-time' approach.
Managing a team of direct and indirect reports (including Technical Supervisors, trade operatives, and engineers), you will identify operational efficiencies whist ensuring the responsive repair programs offer value for money solutions and achieve a high level of customer satisfaction.
Experience of managing responsive repair services, demonstrable stakeholder and contract management experience is a must!

Duties:

• 
  Ensure team performance meets and exceeds KPIs.
• 
  Ensure customer-focused services and positive experiences, promoting excellent customer care practices.
• 
  Lead responses to residents' queries, complaints, and feedback professionally.
• 
  Manage and review operational risk registers to meet client expectations.
• 
  Ensure successful service delivery through effective supply chain management.
• 
  Manage contractors for procurement, commissioning, and service demands.
• 
  Improve efficiency and output of repairs and maintenance services.
• 
  Attend site meetings to resolve operational and technical issues.
• 
  Ensure accurate cost information for projects, recover incurred costs, and authorise sub-contractor payments.
• 
  Record work-in-progress, conduct inspections, and compile improvement plans.
• 
  Provide timely reports on project performance, targets, and budgets.
• 
  Stay updated on contract management practices and legislation.
• 
  Represent the company and liaise with stakeholders; stand in for the Head of Service when needed.
• 
  Manage the workforce and delivery of work programmes, ensuring technical direction, quality, and cost control.
• 
  Develop solutions to improve efficiency, reduce costs, and enhance customer experience.
• 
  Promote health, safety, and wellbeing in all work aspects.
• 
  Oversee commercial management and cost control of contracts up to £5m, ensuring adherence to financial policies and procedures.
• 
  Manage financial risks for projects and audit sub-contractor accounts.
• 
  Implement the company's performance management approach, supporting and guiding staff.
• 
  Follow company policies for performance management.
• 
  Promote high-quality, customer-led services that comply with company policies and industry standards and regulations.
• 
  Maintain a commercial focus for efficient service delivery.

Qualifications & Experience:

• 
  Experience of managing within a commercial R&M construction contractor environment to deliver services / projects to quality standards, within time and budget and to customer's satisfaction.
• 
  HNC (or equivalent) in building.
• 
  Degree (or equivalent) in building related subject or housing management.
• 
  Membership of a professionally recognised construction industry body i.e. RICS, CIOB
• 
  Direct experience of managing the operational delivery of a programme of works/ services in excess of £5m per annum, including management of resources, work planning, customer engagement, quality assurance, to time and within budget.
• 
  Experience of working within a highly commercialised environment.
• 
  Experience of contributing to the development of solutions to improve efficiency, reduce costs, improve quality and customer experience.
• 
  Proven track record of supply chain management within a commercial project management environment.
• 
  Experience of representing a company as a contract manager / representative.
• 
  Full clean manual UK driving Licence.

Working Arrangements:

• 
  Working pattern: 36 hours per week, Monday to Friday (1 Day Per Week WFH)
• 
  Location: Essex
• 
  Some travel required throughout the borough in line with requirements of the role.

Benefits:
In addition to an attractive salary, our benefits package includes: 
Heart Hub rewards, perks & benefits platform!
Private Medical Insurance
Group Life Assurance
Competitive Salaries
Pension Scheme
Paid Holidays from 26 days
Family Friendly Policies making work-life balance achievable
Health & wellbeing support including an Employee Assistance Programme (EAP)
Career development and training
Great offices & local amenities including our Lab Café
Free parking @ The Cube
A GREAT TEAM!

To Apply:
If you are keen to be considered for this opportunity to join our dynamic team, please click 'apply' below to submit your CV and outline relevant skills and experience via the application form.
Please note: Applications will be reviewed on a rolling basis so if you are keen to be considered for this role, please apply as soon as possible and do not wait until the closing date.

Job Title: Service Delivery Manager
Location: East London
Salary: £55,000 - £60,000 Benefits

MMP Consultancy have an opportunity for an experienced Service Delivery Manager to our client. This role will specialise in leading and managing the critical housing disrepair and damp and mould divisions to ensure timely, compliant and high-quality approach to works. Managing a team of direct and indirect reports (including supervisors, trade operatives, and engineers), you will oversee daily team operations to ensure efficiency and effectiveness and aim to identify and implement operational efficiencies to ensure the disrepair and damp & mould programs are compliant, offer value for money solutions and achieve a high level of customer satisfaction.
Due to the complex nature of the work stream, prior experience of managing disrepair / Damp & Mould services, demonstrable stakeholder and contract management experience is essential.

Duties include:

• Ensure team performance meets and exceeds KPIs.
• Ensure customer-focused services and positive experiences, promoting excellent customer care practices.
• Lead responses to residents' queries, complaints, and feedback professionally.
• Manage and review operational risk registers to meet client expectations.
• Ensure successful service delivery through effective supply chain management.
• Manage contractors for procurement, commissioning, and service demands.
• Improve efficiency and output of repairs and maintenance services.
• Attend site meetings to resolve operational and technical issues.
• Ensure accurate cost information for projects, recover incurred costs, and authorise sub-contractor payments.
• Record work-in-progress, conduct inspections, and compile improvement plans.
• Provide timely reports on project performance, targets, and budgets.
• Stay updated on contract management practices and legislation.
• Represent the company and liaise with stakeholders; stand in for the Head of Service when needed.
• Manage the workforce and delivery of work programmes, ensuring technical direction, quality, and cost control.
• Develop solutions to improve efficiency, reduce costs, and enhance customer experience.
• Promote health, safety, and wellbeing in all work aspects.
• Oversee commercial management and cost control of contracts up to £5m, ensuring adherence to financial policies and procedures.
• Manage financial risks for projects and audit sub-contractor accounts.
• Implement the company's performance management approach, supporting and guiding staff.
• Follow company policies for performance management.
• Promote high-quality, customer-led services that comply with company policies and industry standards and regulations.
• Maintain a commercial focus for efficient service delivery.

Qualifications & Experience:

• Experience of managing within a commercial R&M construction contractor environment to deliver services / projects to quality standards, within time and budget and to customer's satisfaction.
• HNC (or equivalent) in building.
• Proven experience in managing housing disrepair services, including experience in dealing with damp and mould issues and legal disrepair cases.
• In-depth knowledge of housing legislation, including the Housing Act 2004 and Awaab's Law
• Degree (or equivalent) in building related subject or housing management.
• Membership of a professionally recognised construction industry body i.e. RICS, CIOB
• Direct experience of managing the operational delivery, including management of resources, work planning, customer engagement, quality assurance, to time and within budget.
• Experience of working within a commercialised environment.
• Experience of contributing to the development of solutions to improve efficiency, reduce costs, improve quality and customer experience.
• Proven track record of supply chain management within a commercial project management environment.
• Experience of representing a company as a contract manager / representative.
• Full clean manual UK driving Licence.

Working Arrangements:

• Working pattern: 36 hours per week, Monday to Friday (1 Day Per Week WFH)
• Location: Essex
• Some travel required throughout the borough in line with requirements of the role.

Benefits:
In addition to an attractive salary, our benefits package includes: 
Private Medical Insurance
Group Life Assurance
Competitive Salaries
Pension Scheme
Paid Holidays from 26 days
Family Friendly Policies making work-life balance achievable
Health & wellbeing support including an Employee Assistance Programme (EAP)
Career development and training
Great offices & local amenities including our Lab Café with discounts available via the BD serve app
Free parking @ The Cube
A GREAT TEAM!

To Apply:
If you are keen to be considered for this opportunity to join our dynamic team, please click 'apply' below to submit your CV and outline relevant skills and experience via the application form.

MMP have two new exciting Technical Supervisor opportunities to join a property and facilities group based in East London.

1. Technical Supervisor - Damp & Mould
2. Technical Supervisor - Legal Disrepair

As a Technical Supervisor within their wider repairs & maintenance division, you will supervise a team and be responsible for overseeing and monitoring the performance of trades operatives and where applicable any specialist sub-contractors, monitoring closely compliance, performance and client satisfaction.

About the Role
Reporting to the Service Delivery Manager, the Technical Supervisors will work collaboratively with other colleagues across the business and within the designated service (either Disrepair or D&M) from first report through to final invoicing to ensure smooth service delivery through effective day to day management. You'll be responsible for people management of a team, so people management experience is a must.

Responsibilities include:

• Liaising with the works scheduling team and sub-contractors to ensure accuracy of job information, timely report submissions, suitable allocation of work, and invoicing.
• Carrying out pre and post inspections to ensure a good standard to work.
• Assisting the Service Delivery Manager (SDM) in managing the contractors to ensure excellent service delivery, continually looking for process improvements to improve efficiency, costs, and meet agreed targets.
• Supporting the SDM by providing data, reports and MI (e.g. for quality control and budgetary data).
• Stakeholder and people management: performance monitoring, attend monthly sub-contractor meetings, liaising with internal and external customers such as legal departments, client representatives, local authorities etc.
• Managing the day-to-day administration of the team.
• Attending client/stakeholder panels, consultations, and other meetings.
• Pro-actively engaging with and acting a point of contact for customers, ensuring all queries and complaints are resolved swiftly.

Skills, Qualifications & Experience:

• Trade specific qualification(s) e.g. in plumbing, carpentry, electrical, or a repairs sector common trade.
• Good IT literacy (including MS Office programmes (Microsoft Excel, Word, PowerPoint, Outlook, Teams) and ability to use relevant job management systems (knowledge of accuserv system would be advantageous)
• Specialist knowledge/qualifications/qualifying experience of Damp & Mould and/or Legal Disrepair is essential.
• Prior experience in a Supervisory role (ideally within a responsive repairs/minor works environment).
• Prior management of specialist sub-contractors would be preferred.
• Full clean UK driving licence

Salary

• Starting from £45,000 (DOE) benefits

Working arrangement

• Full Time - 36 hours per week
• Location - Dagenham
• Travel - The role will involve travel to sites within and around the London Borough of Barking and Dagenham, as such a full clean UK driving licence is required.

An exciting opportunity has arisen for a Multi Trade Operative work for a Contractor based in East London on a permanent basis offering a salary of £36,000. The successful Multi Trade Candidate will be able to work in occupied properties carrying out reactive repairs.

Location:
* East London and Essex.

Working hours
* 08:00am to 17:00pm

You will be required to:
* Multi Trade to complete a variety of trades.
* Carry out repairs and maintenance within social housing properties, occupied.
* Provide your own basic hand and power tools.
* Have experience working within social housing properties.

You will be supplied with:
* Company van
* Fuel card

You must:
* Have use of a smartphone. Jobs will be supplied via an App, BYOD paid at £20.00 a month.