Job search

Resident Liaison Officer (RLO)
Location: London and Home Counties
Contract Type: Full-Time, Permanent

We are recruiting on behalf of a reputable contractor in the Repairs and Maintenance sector, seeking a dedicated Resident Liaison Officer (RLO) to join their team across London and the Home Counties. This is an excellent opportunity for a customer-focused individual passionate about making a positive difference in residents' lives.

The Role

The Resident Liaison Officer acts as the key point of contact between the contractor, residents, and scheme managers, ensuring high levels of customer satisfaction and effective communication. This role involves resolving concerns promptly, supporting vulnerable residents, and engaging with the community to maintain trust and confidence.

Key Responsibilities:

• Responding to and resolving resident concerns, complaints, and enquiries promptly and professionally.
• Maintaining and reporting on complaints logs, identifying trends, and recommending improvements.
• Visiting residents in their homes to address issues, provide updates, and ensure satisfaction with completed works.
• Arranging compensation or goodwill gestures as approved by management.
• Organising and attending consultation events, resident surgeries, and community engagement activities.
• Coordinating with the performance team to identify and support vulnerable residents.
• Producing and presenting reports, surveys, and feedback to internal teams and clients.
• Supporting sustainability initiatives and ensuring compliance with health and safety policies.

Candidate Requirements:

• Proven experience in customer engagement and improving satisfaction levels.
• A strong understanding of customer care, particularly with vulnerable residents.
• Excellent interpersonal and communication skills, with the ability to influence and resolve issues effectively.
• Proficiency in Microsoft Office Suite.
• A proactive, organised approach with the ability to manage workloads independently and as part of a team.
• A current UK driving licence and access to an Android or iOS smartphone.

• Experience working with local authorities or housing associations.
• Knowledge of reactive maintenance services.
• Familiarity with complaint handling procedures.

What's on Offer

• Holiday Entitlement: 22 days per year, increasing with service (up to an additional 5 days).
• Long Service Awards: Recognition for key milestones and continuous service.
• Perkbox Benefits: Access to a wide range of perks, including free coffees, cinema tickets, and discounts on trips away.
• Volunteer Days: One paid day per year to support a cause of your choice.

If you are a motivated, customer-focused professional with a passion for delivering outstanding service, we'd love to hear from you.

Job Opportunity: Scheduler / Planner
Location: West Midlands
Contract Type: Full-Time, Permanent

We are recruiting on behalf of a leading contractor to find a highly organised Scheduler/Planner to join their team based in the West Midlands. This is a fantastic opportunity for someone who thrives in a fast-paced environment and is passionate about delivering excellent customer service while supporting the smooth running of operational processes.

The Role

As a Scheduler/Planner, you will work as part of a busy team, helping to coordinate repairs and maintenance works. Your role is critical in ensuring that tradespeople are deployed efficiently, and residents' needs are met promptly.

Responsibilities:

• Providing excellent customer service to residents and clients.
• Scheduling appointments with tradespeople in an organised and cost-effective manner.
• Managing appointment rescheduling using the company's planning tools.
• Logging and updating jobs on the company's job management system.
• Collaborating with supervisors and tradespeople to organise and allocate work effectively.
• Handling enquiries from residents and resolving appointment-related issues.

Candidate Requirements:

• Experience working in a busy call centre environment.
• Strong multitasking abilities, with a proven ability to meet deadlines and targets.
• Excellent communication skills, with attention to detail and a customer-focused approach.

• Experience in a scheduling or planning role is advantageous but not essential.

What's on Offer?

• Annual Holiday: Entitlement increases after one year's service (up to an additional 5 days).
• Long Service Awards: Recognition for key milestones.
• Perkbox Membership: Access to free coffees, cinema tickets, trips away, and more.
• Volunteer Days: One paid day annually to support a cause close to your heart.

Ready to Apply?

If you're a highly organised professional who enjoys problem-solving, communicating with a wide range of people, and supporting the success of a busy team, we'd love to hear from you.

Resident Liaison Officer (RLO)
Location: London and Home Counties
Contract Type: Full-Time, Permanent

We are recruiting on behalf of a reputable contractor in the Repairs and Maintenance sector, seeking a dedicated Resident Liaison Officer (RLO) to join their team across London and the Home Counties. This is an excellent opportunity for a customer-focused individual passionate about making a positive difference in residents' lives.

The Role

The Resident Liaison Officer acts as the key point of contact between the contractor, residents, and scheme managers, ensuring high levels of customer satisfaction and effective communication. This role involves resolving concerns promptly, supporting vulnerable residents, and engaging with the community to maintain trust and confidence.

Key Responsibilities:

• Responding to and resolving resident concerns, complaints, and enquiries promptly and professionally.
• Maintaining and reporting on complaints logs, identifying trends, and recommending improvements.
• Visiting residents in their homes to address issues, provide updates, and ensure satisfaction with completed works.
• Arranging compensation or goodwill gestures as approved by management.
• Organising and attending consultation events, resident surgeries, and community engagement activities.
• Coordinating with the performance team to identify and support vulnerable residents.
• Producing and presenting reports, surveys, and feedback to internal teams and clients.
• Supporting sustainability initiatives and ensuring compliance with health and safety policies.

Candidate Requirements:

• Proven experience in customer engagement and improving satisfaction levels.
• A strong understanding of customer care, particularly with vulnerable residents.
• Excellent interpersonal and communication skills, with the ability to influence and resolve issues effectively.
• Proficiency in Microsoft Office Suite.
• A proactive, organised approach with the ability to manage workloads independently and as part of a team.
• A current UK driving licence and access to an Android or iOS smartphone.

• Experience working with local authorities or housing associations.
• Knowledge of reactive maintenance services.
• Familiarity with complaint handling procedures.

What's on Offer

• Holiday Entitlement: 22 days per year, increasing with service (up to an additional 5 days).
• Long Service Awards: Recognition for key milestones and continuous service.
• Perkbox Benefits: Access to a wide range of perks, including free coffees, cinema tickets, and discounts on trips away.
• Volunteer Days: One paid day per year to support a cause of your choice.

If you are a motivated, customer-focused professional with a passion for delivering outstanding service, we'd love to hear from you.

Administrator
Location: West Midlands
Contract Type: 12-Month Fixed Term Contract

We are working with a reputable main contractor based in the West Midlands, to recruit an experienced Administrator on a 12-month fixed-term contract. This is an excellent opportunity to join a highly regarded business that partners with some of the UK's largest landlords, building owners, and facilities managers, delivering strategic building repairs, planned maintenance, and property improvements across multiple sectors.

The Role

As an Administrator, you will be based within a fast-paced call centre environment, supporting the operational team to deliver outstanding service to clients, including Housing Associations, Local Authorities, and their residents. This role requires someone with strong communication skills, who can resolve queries efficiently and with a positive attitude.

Responsibilities

• Answering incoming calls from tenants regarding repair works and resolving queries effectively.
• Utilising company systems to process orders accurately to enable client invoicing.
• Keeping the system up-to-date with detailed records of all resident interactions.
• Reviewing reports from supervisors or tradespeople to determine necessary actions for resolving repairs.
• Handling minor complaints and resolving them at the first point of contact.

Candidate Requirements

• A professional and friendly telephone manner.
• A strong focus on delivering excellent customer service.
• Excellent communication and prioritisation skills.
• Problem-solving abilities, with the initiative to identify and address customer needs effectively.

This is a varied and rewarding role, and some flexibility may be required to support the wider team's success.

What's on Offer

• Holiday Entitlement: 22 days per year, increasing with service (up to an additional 5 days).
• Long Service Awards: Recognition for key milestones and continuous service.
• Perkbox Benefits: Access to a wide range of perks, including free coffees, cinema tickets, and discounts on trips away.
• Volunteer Days: One paid day per year to support a cause of your choice.

MMP Consultancy is currently sourcing for Voids Surveyor for an initial interim contract with a Public-Sector organisation in Hertfordshire. £280 per day Inside IR35 - neg.

Working within social housing to manage Voids duties including Minor and Major works. Holding high standards of quality, time and value for money.

Title: Voids Surveyor
Salary: £280 per day - Inside IR35 (36 hours per week)
Location: Hertfordshire
Contract: Rolling Contract

Duties:

* Delivery of Voids service, being able to pre inspect properties and create specification of works which is fit for purpose for tenants.
* Ensure contractor engagement and management in the delivery of works provided.
* Post inspection of works complete to guarantee a good quality of service.
* Deliver fit-for-purpose, safe and good quality properties to tenants on behalf of the social housing entity.
* Prioritise tenants with value for money and efficiency delivery of works.
* Provide defect-free period of at least 6 months after works.
* Manage the auditable and compliance information required, ensuring the system is completely updated and all invoices are paid when appropriate.
* Work with partners to set, coordinate, track and ensure completion of voids with other services to get things done for the customer which meet or exceed customers' expectations.
* Dealing with unacceptable contractor performance ensuring all issues are remedied.
* Maintain up to date records and provide monthly statistical and qualitative information to the Voids and Maintenance Manager in respect of service performance indicators and progress against targets and budgets. Attending contractors' monitoring meetings as required to give performance feedback.
* Ensure records are kept up to date and information circulated to all relevant stakeholders including contractors, Lettings, Property Services, Housing Needs, Neighbourhood Services, Rent Accounting, Adaptations and Regeneration teams.

Desirable Qualifications

* HNC, HND, BTEC HND or higher, in a building discipline, or over 5 years hands on experience of related repairs surveying/ construction from a trade background.
* Relative experience of building maintenance in a local authority or other registered social landlord.
* Experience of working to strict deadlines within a busy multi agency setting
* Experience in the management and administration of domestic building repairs
* Demonstrable experience of controlling costs expenditure of maintenance works

MMP Consultancy are currently seeking a Fire Risk Assessor for a local authority based in East London on an interim contract, undertaking Risk Assessments to social housing properties. £345 per day Inside IR35.

Will require an on-site presence between office, site and home.

Key Duties:

* Managing all aspects of fire safety across the housing assets ensuring services are maintained and improved.

* Provide operational fire safety management function for all Council owned and managed housing assets delivering continuous improvement in resident safety.

* Supporting compliance with both statutory and non-statutory fire safety legislation and associated building regulations.

* Carry out fire risk assessments across all of the councils housing stock.

* Ensuring the FRA programme is delivered on time and to the required standard through the application of a quality assurance programme.

* Ensuring compliance with legislation through the use of performance data, risk assessments and audits of Council owned and managed housing assets.

* Act as a subject matter expert for the council, in relation to fire safety.

* Support, develop and maintain the Housing Fire Risk Management Policy.

* Act as a resource and liaise with managers and staff at all levels within the Council implementing fire safety standards and initiatives.

* The specialist fire safety officer for a specific field of fire safety i.e. sheltered accommodation, temporary housing, vulnerable persons, fire engineering, etc.

* Identify fire safety priorities and assist in the overall prioritisation within the FRA programme.

Experience / Qualifications

* Specialist knowledge of fire safety legislation and its applications to housing.
* Fire safety qualification
* A clear understanding of emerging fire safety and building safety legislation.
* A demonstrable understanding of the Regulatory Reform (Fire Safety) Order 2005

Details below:

* 36 hours per week
* Hybrid Working Role
* £345 per day (Inside IR35)

MMP Consultancy are looking to recruit a Resident Liaison Officer on a permanent basis in East London.

* Proactively respond to expressions of dis- satisfaction at the initial stage, preventing escalation wherever possible.
* Investigate, register all complaints and report in accordance with company and client procedures. Ensure all MP, Councillor enquiries and complaints are investigated and resolved efficiently and within target and advising residents and clients of their outcomes
* Maintain the Company's complaint log and use the information to report on trends including the lessons learnt and how to improve our service
* Visit and meet residents in their homes, when required or requested, dealing with their needs and queries ensuring they are kept informed at all times
* Make appointments for further works, if required, and ensure these are carried out and completed to the resident's satisfaction
* Arrange compensation or goodwill gestures if required, all to be agreed and approved by the Customer Service Manager / Divisional Manager
* Respond to expressions of dis-satisfaction received from residents via the text message service within agreed timescales and ensure the issues are addressed
* Ensure resident telephone surveys are carried out and recorded, with the appropriate action taken regarding feedback. Provide a monthly report detailing the findings of the surveys and actions taken to address any issues or problems that have arisen
* Attend monthly contract meetings and supply relevant reports

MMP Consultancy have been approached by one of our Housing Association clients this morning to assist them with their search of their new M&E Manager. I wanted to see if this would be of interest to you?

Title: M&E Manager
Location: Essex
Rate: £48,500 Benefits

Role Overview:

To provide expertise and lead in the operational management of compliance control, information maintenance and monitoring with regard to the servicing, inspection and follow up regimes of remedial works across all statutory and non-statutory compliance work- streams within remit, liaising with the Performance team to ensure up to date adherence is understood at all times.

To work effectively and collaboratively across all external stakeholders to ensure statutory and non-statutory obligations, planned works contract delivery and associated consequential remedial works, inclusive of building and engineering disciplines, are being met and ensure safe running of associated asset related life safety systems and equipment.

To manage the M&E Engineer and maintain working relationships with the senior management team and operational delivery teams to promote confidence in the agreed assurance mechanisms and raise the level of awareness and understanding of statutory compliance within our clients homes.

Key Deliverables

1.Ensure that all relevant compliance service, testing and inspection processes within remit are carried out correctly, remedial/follow on works are undertaken on a risk basis; that the service, testing and inspection process remains current and fit for purpose, and all records and certification are appropriately recorded. Keep up to date with changing legislation, standards and technology. Assist in the updating of specifications and documents.
2.Implement and operate robust processes and procedures in order to ensure the legal obligations in regard to property compliance are managed and met; and to ensure all identified risks are mitigated in the most efficient manner, making best use of available resources to keep all residents safe.
3.Work in collaboration with H&S Manager and the Building Safety Manager to ensure risks around health, safety and compliance are identified and risk mitigation strategies are developed and implemented to maintain property compliance and our regulatory obligations are met.

Title: M&E Manager
Location: Essex
Rate: £48,500 Benefits

MMP Consultancy have been approached by one of our Housing Association clients this morning to assist them with their search of their new M&E Manager. I wanted to see if this would be of interest to you?

Title: M&E Manager
Location: Essex
Rate: £48,500 Benefits

Role Overview:

To provide expertise and lead in the operational management of compliance control, information maintenance and monitoring with regard to the servicing, inspection and follow up regimes of remedial works across all statutory and non-statutory compliance work- streams within remit, liaising with the Performance team to ensure up to date adherence is understood at all times.

To work effectively and collaboratively across all external stakeholders to ensure statutory and non-statutory obligations, planned works contract delivery and associated consequential remedial works, inclusive of building and engineering disciplines, are being met and ensure safe running of associated asset related life safety systems and equipment.

To manage the M&E Engineer and maintain working relationships with the senior management team and operational delivery teams to promote confidence in the agreed assurance mechanisms and raise the level of awareness and understanding of statutory compliance within our clients homes.

Key Deliverables

1.Ensure that all relevant compliance service, testing and inspection processes within remit are carried out correctly, remedial/follow on works are undertaken on a risk basis; that the service, testing and inspection process remains current and fit for purpose, and all records and certification are appropriately recorded. Keep up to date with changing legislation, standards and technology. Assist in the updating of specifications and documents.
2.Implement and operate robust processes and procedures in order to ensure the legal obligations in regard to property compliance are managed and met; and to ensure all identified risks are mitigated in the most efficient manner, making best use of available resources to keep all residents safe.
3.Work in collaboration with H&S Manager and the Building Safety Manager to ensure risks around health, safety and compliance are identified and risk mitigation strategies are developed and implemented to maintain property compliance and our regulatory obligations are met.

Title: M&E Manager
Location: Essex
Rate: £48,500 Benefits

MMP Consultancy is seeking a Senior Building Control Surveyor to join a local authority based in Northwest London on a temporary basis for 6 months at Class 2a. Hybrid working is available but the candidate will need to have access to their own vehicle to travel to the sites within the council.

Key Responsibilities
* Assist the Senior Building Control Surveyor with managing an area and deputising for them when needed.
* Scrutinise Full Plans, Building Notices, and Regularisation Applications to ensure compliance with the Building Regulations and related legislation.
* Inspect construction sites to ensure conformity with Building Regulations.
* Advise applicants on required amendments and negotiate compliance with regulations.
* Supervise and support junior staff, ensuring continuous professional development.
* Contribute to the marketing of the Building Control Service to attract new business and expand income opportunities.
* Provide pre-application advice on complex building projects.
* Manage complex building projects, including fee negotiations and securing major development opportunities.
* Ensure that all work is documented accurately and within specified timelines.

Key Requirements
* A detailed knowledge of current Building Control procedures and legislation.
* Experience in inspecting building works and handling complex applications.
* Ability to negotiate and collaborate with developers and applicants.
* Strong communication skills, both written and verbal, for engaging with a variety of stakeholders.
* Experience in a supervisory or senior role within Building Control (desirable).
* Ability to work effectively within a team and manage competing priorities.
* Commitment to high-quality service delivery, customer care, and continuous improvement.
Qualifications
* Essential: CABE/RICS or a directly relevant degree or BTEC Higher qualification, with comprehensive Building Control experience and on the register at 2a
* Desirable: Additional qualifications or experience in complex construction techniques.

MMP Consultancy are looking to recruit a Service Manager on a temporary basis in South East London on a temporary basis.

Job Purpose:

* Post holder will be responsible for the day to day management of an accommodation scheme for 18 young people.
* The houses will be a therapeutic environment focused on providing stability and improving outcomes for the young people it accommodates.
* This role will include all elements of the day to day management of the houses including the development and supervision of the staff.
* Post holder will provide a consistent presence in the scheme & promote good practice, competence and confidence within the team.
* Hold full responsibility for the units, ensuring that at all times there is a high quality provision of assessment & support.
* Ensure that the scheme is working to exceed the national minimum standards & the new under pinning legislative framework pertaining to 16/17 year old young people.
* Ensure that all aspects of the service are delivered to the highest standard & are fully compliant with organisational values and contractual requirements and reflect good practice.
* You will be required to undertake work with the head of service to insure the service is run in line with the regulatory body Ofsted.
* Responsible for developing the service in line with organisational and statutory requirements including monitoring the standards of care & support in the scheme and ensuring that the needs of the young people are fully met.

MMP Consultancy is seeking a highly skilled and experienced Senior Construction Project Manager to join a Local Authority within the Portfolios, Programmes & Projects service area. This is an exciting opportunity to lead and deliver large-scale, high-risk, and high-profile capital construction projects for the council located in Bristol.

The rate is £550pd Monday to Friday with Hybrid working.

The Senior Project Manager will be responsible for shaping, planning, and delivering projects to time, budget, and quality standards, ensuring the successful outcome of each initiative. Your role will involve managing complex project teams, coordinating resources, and engaging with stakeholders across the organisation. You will be expected to effectively manage risks, budgets, and project delivery to meet strategic objectives.

Key Responsibilities:
* Lead the planning and delivery of large-scale construction projects, ensuring projects are delivered on time, to budget, and to the desired outcomes.
* Develop and maintain detailed project plans, manage complex dependencies, and forecast progress, resources, and costs effectively.
* Identify the necessary skills and resources for each project and build internal teams while procuring external expertise when required.
* Provide leadership to your project team, ensuring effective supervision, support, and guidance to achieve successful project outcomes.
* Actively manage project risks, implementing effective mitigation strategies and contingency planning.
* Oversee complex project budgets, ensuring compliance with council financial procedures, accurately forecasting and managing expenditure.
* Communicate effectively with stakeholders at all levels, ensuring alignment with the council's strategic objectives and responding to emerging issues.

Essential Skills & Experience:
* Extensive experience in managing high-value, high-risk construction projects.
* Strong leadership skills with a proven ability to lead teams and manage complex projects.
* Expertise in project management methodologies and practices.
* Excellent communication and stakeholder management skills.
* Ability to manage project budgets effectively and in line with financial regulations.
* Demonstrated ability to manage risk and drive projects to successful completion.
* Qualified to degree level or equivalent, or has developed skills and experience to this level.
* Advanced knowledge and practical application of a recognised project management methodology (e.g., Prince2).
* Professional Development:
* Demonstrates a commitment to ongoing professional development through membership of a relevant Chartered or Incorporated professional body (e.g., The Chartered Institute of Building, RICS).
* Detailed understanding of laws, regulations, and standards associated with construction project delivery, including the Construction (Design & Management) Regulations (CDM 2015).