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Resident Liaison Officer (RLO)
Location: London and Home Counties
Contract Type: Full-Time, Permanent

We are recruiting on behalf of a reputable contractor in the Repairs and Maintenance sector, seeking a dedicated Resident Liaison Officer (RLO) to join their team across London and the Home Counties. This is an excellent opportunity for a customer-focused individual passionate about making a positive difference in residents' lives.

The Role

The Resident Liaison Officer acts as the key point of contact between the contractor, residents, and scheme managers, ensuring high levels of customer satisfaction and effective communication. This role involves resolving concerns promptly, supporting vulnerable residents, and engaging with the community to maintain trust and confidence.

Key Responsibilities:

• Responding to and resolving resident concerns, complaints, and enquiries promptly and professionally.
• Maintaining and reporting on complaints logs, identifying trends, and recommending improvements.
• Visiting residents in their homes to address issues, provide updates, and ensure satisfaction with completed works.
• Arranging compensation or goodwill gestures as approved by management.
• Organising and attending consultation events, resident surgeries, and community engagement activities.
• Coordinating with the performance team to identify and support vulnerable residents.
• Producing and presenting reports, surveys, and feedback to internal teams and clients.
• Supporting sustainability initiatives and ensuring compliance with health and safety policies.

Candidate Requirements:

• Proven experience in customer engagement and improving satisfaction levels.
• A strong understanding of customer care, particularly with vulnerable residents.
• Excellent interpersonal and communication skills, with the ability to influence and resolve issues effectively.
• Proficiency in Microsoft Office Suite.
• A proactive, organised approach with the ability to manage workloads independently and as part of a team.
• A current UK driving licence and access to an Android or iOS smartphone.

• Experience working with local authorities or housing associations.
• Knowledge of reactive maintenance services.
• Familiarity with complaint handling procedures.

What's on Offer

• Holiday Entitlement: 22 days per year, increasing with service (up to an additional 5 days).
• Long Service Awards: Recognition for key milestones and continuous service.
• Perkbox Benefits: Access to a wide range of perks, including free coffees, cinema tickets, and discounts on trips away.
• Volunteer Days: One paid day per year to support a cause of your choice.

If you are a motivated, customer-focused professional with a passion for delivering outstanding service, we'd love to hear from you.

Resident Liaison Officer (RLO)
Location: London and Home Counties
Contract Type: Full-Time, Permanent

We are recruiting on behalf of a reputable contractor in the Repairs and Maintenance sector, seeking a dedicated Resident Liaison Officer (RLO) to join their team across London and the Home Counties. This is an excellent opportunity for a customer-focused individual passionate about making a positive difference in residents' lives.

The Role

The Resident Liaison Officer acts as the key point of contact between the contractor, residents, and scheme managers, ensuring high levels of customer satisfaction and effective communication. This role involves resolving concerns promptly, supporting vulnerable residents, and engaging with the community to maintain trust and confidence.

Key Responsibilities:

• Responding to and resolving resident concerns, complaints, and enquiries promptly and professionally.
• Maintaining and reporting on complaints logs, identifying trends, and recommending improvements.
• Visiting residents in their homes to address issues, provide updates, and ensure satisfaction with completed works.
• Arranging compensation or goodwill gestures as approved by management.
• Organising and attending consultation events, resident surgeries, and community engagement activities.
• Coordinating with the performance team to identify and support vulnerable residents.
• Producing and presenting reports, surveys, and feedback to internal teams and clients.
• Supporting sustainability initiatives and ensuring compliance with health and safety policies.

Candidate Requirements:

• Proven experience in customer engagement and improving satisfaction levels.
• A strong understanding of customer care, particularly with vulnerable residents.
• Excellent interpersonal and communication skills, with the ability to influence and resolve issues effectively.
• Proficiency in Microsoft Office Suite.
• A proactive, organised approach with the ability to manage workloads independently and as part of a team.
• A current UK driving licence and access to an Android or iOS smartphone.

• Experience working with local authorities or housing associations.
• Knowledge of reactive maintenance services.
• Familiarity with complaint handling procedures.

What's on Offer

• Holiday Entitlement: 22 days per year, increasing with service (up to an additional 5 days).
• Long Service Awards: Recognition for key milestones and continuous service.
• Perkbox Benefits: Access to a wide range of perks, including free coffees, cinema tickets, and discounts on trips away.
• Volunteer Days: One paid day per year to support a cause of your choice.

If you are a motivated, customer-focused professional with a passion for delivering outstanding service, we'd love to hear from you.

MMP Consultancy is seeking a Senior Building Control Surveyor to join a local authority based in Northwest London on a temporary basis for 6 months at Class 2a. Hybrid working is available but the candidate will need to have access to their own vehicle to travel to the sites within the council.

Key Responsibilities
* Assist the Senior Building Control Surveyor with managing an area and deputising for them when needed.
* Scrutinise Full Plans, Building Notices, and Regularisation Applications to ensure compliance with the Building Regulations and related legislation.
* Inspect construction sites to ensure conformity with Building Regulations.
* Advise applicants on required amendments and negotiate compliance with regulations.
* Supervise and support junior staff, ensuring continuous professional development.
* Contribute to the marketing of the Building Control Service to attract new business and expand income opportunities.
* Provide pre-application advice on complex building projects.
* Manage complex building projects, including fee negotiations and securing major development opportunities.
* Ensure that all work is documented accurately and within specified timelines.

Key Requirements
* A detailed knowledge of current Building Control procedures and legislation.
* Experience in inspecting building works and handling complex applications.
* Ability to negotiate and collaborate with developers and applicants.
* Strong communication skills, both written and verbal, for engaging with a variety of stakeholders.
* Experience in a supervisory or senior role within Building Control (desirable).
* Ability to work effectively within a team and manage competing priorities.
* Commitment to high-quality service delivery, customer care, and continuous improvement.
Qualifications
* Essential: CABE/RICS or a directly relevant degree or BTEC Higher qualification, with comprehensive Building Control experience and on the register at 2a
* Desirable: Additional qualifications or experience in complex construction techniques.

MMP Consultancy is seeking a Project Manager to work for a private contractor based in London, known for delivering demolition and refurbishment projects across various sectors, including healthcare. As part of their continued growth, they are now seeking an experienced Project Manager to join their team for demolition and refurbishment projects in both NHS and private hospital environments.

Contractor-side experience working within the NHS on refurbishment projects is essential. Please do not apply if you do not possess this experience. The role is outside of IR35 on a day rate, dependent on the candidate's level of experience.

Key Responsibilities:
* Lead and manage demolition and refurbishment projects within NHS and private hospitals.
* Ensure all projects are delivered to a high standard of quality, safety, and compliance with healthcare-specific regulations and standards.
* Develop and maintain project schedules, ensuring timelines and milestones are met.
* Coordinate with hospital management teams and other stakeholders to ensure minimal disruption to hospital operations.
* Manage project budgets and costs, providing regular updates and ensuring financial control.
* Oversee procurement processes and manage subcontractors and suppliers.
* Conduct site inspections to monitor progress and resolve any issues that may arise.
* Provide regular project updates and reports to senior management and clients.
* Ensure strict adherence to Health and Safety regulations, including risk assessments and safety plans.
* Handle any issues or disputes that arise on site promptly and professionally.

Essential Experience:
* Proven experience as a Project Manager within the construction industry, specifically managing demolition and refurbishment projects.
* Previous experience working within NHS environments, with a deep understanding of the specific requirements and regulations involved in healthcare construction projects.
* Solid experience on the contractor side of projects, including overseeing subcontractors and managing client relationships.
* Strong knowledge of construction management software, project management tools, and document control systems.
* Ability to manage multiple projects simultaneously while maintaining attention to detail and delivering results on time and within budget.
* Excellent communication and leadership skills, with the ability to motivate and direct teams on-site.).

Digital Transformation Programme Manager (Income Maximisation)

Contract Type: 6-Month Interim Contract

Location: Hybrid - 3 days in office (London), 2 days remote

Rate: £600 per day (Inside IR35)

We are seeking an experienced Programme Manager to lead high-impact transformation initiatives within a public sector setting. This role focuses on income maximisation, debt reduction, and boosting operational efficiency through innovative digital solutions. You will oversee governance, stakeholder engagement, and lead a multidisciplinary team to deliver strategic programmes effectively.

Key Responsibilities

• Spearhead income-maximising strategies and shift towards payment-in-advance models to minimise outstanding debt.
• Develop and implement governance frameworks for clear accountability and risk management.
• Lead, mentor, and coordinate a team across multiple departments and external partners.
• Drive process automation and operational efficiencies by optimising existing IT systems.
• Maintain a strong programme narrative, communicating benefits to stakeholders, including executive leaders and partners.
• Champion revenue collection enhancements via automation and digital tools, while elevating customer experience.
• Align departments with programme milestones and ensure readiness for change.
• Monitor financial impacts and adjust programme strategies for maximum benefit.
• Cultivate relationships with stakeholders and act as a main transformation point of contact.
• Prepare and oversee the monthly Income and Debt Board pack with clear progress reports and strategic guidance.
• Simplify complex information into insights for non-technical audiences to gain support.
• Keep senior leadership updated with progress, challenges, and outcomes.
• Manage programme budgets with accurate forecasting and resource allocation.
• Identify and handle programme dependencies in collaboration with relevant parties.

Person Specification

• Proven track record managing programmes focused on income maximisation and debt reduction.
• Expertise in delivering automation and digital transformation projects.
• Strong governance, budget management, and risk mitigation skills.
• Collaborative leader capable of guiding multidisciplinary teams in complex environments.
• Experience with public sector finance initiatives or related transformation programmes.

Technical & Leadership Qualifications:

• PRINCE2 certification required; MSP or APM certifications highly desirable.
• Familiarity with programme management tools (MSP, APM) and digital frameworks (Agile/Waterfall).
• Competence with tools like MS Project and Asure DevOps.
• Degree or substantial relevant experience.
• Experience with systems like NEC, Oracle Fusion, Pay360, or Abacus is beneficial but not essential.

Interim Head of Resident Engagement and Resolution

Location: Remote/Flexible with occasional site visits
Contract: Interim
Rate: £550 - £650 per day (inside IR35)

We are working on behalf of a prominent housing provider to recruit an Interim Head of Resident Engagement. This is a unique opportunity for an experienced leader to drive resident engagement and shape service delivery in a highly impactful role.

Key Responsibilities:
- Oversee the complaints-handling team, ensuring efficient resolution of customer complaints while maintaining compliance with strategic and regulatory standards. Aim for a seamless customer experience that meets and exceeds expectations.
- Head up the team responsible for implementing the Customer Engagement Strategy and supporting resident-led scrutiny groups to ensure resident input shapes service delivery and improvements.
- Design robust mechanisms to capture lessons from complaints and embed them across the organisation, collaborating with heads of service to drive strategic enhancements.
- Lead both teams through the organisation's Connect transformation programme, introducing effective structures and innovative ways of working to optimise resident engagement.
- Work closely with other departments to integrate resident feedback into broader service strategies and influence positive change at all levels of the organisation.

Candidate Profile:
- Strong background in senior leadership roles related to customer service, resident engagement, or similar fields, ideally within housing or regulated environments.
- Demonstrable experience leading and managing teams focused on complaint resolution and resident engagement, driving up customer satisfaction rates.
- Experienced in leading teams through significant organisational change and transformation projects.
- Capable of designing and implementing impactful engagement strategies that resonate with residents and stakeholders alike.
- Strong skills in building partnerships and ensuring effective cross-functional communication.
- A deep commitment to service excellence and improving the resident experience through active listening and action.

This is an exciting opportunity to join a leading housing provider in a role that places residents' voices at the heart of the business. If you are passionate about driving change and leading teams to achieve exceptional resident outcomes, we encourage you to apply.

Revenue and Benefits Systems Manager

Location: London (Local Authority)
Contract: Interim
Rate: Up to £500 per day (Umbrella, inside IR35)

About the Role
We are recruiting for an experienced Revenue and Benefits Systems Manager to join a London-based local authority on an interim basis. This pivotal role will provide leadership in managing IT systems supporting the Revenues, Benefits, and Discretionary Benefits functions. The ideal candidate will play a crucial part in driving strategic technology initiatives and ensuring optimal system performance to enhance service delivery to residents and businesses.

Key Responsibilities:
- Oversee and manage all IT systems related to Revenues and Benefits, including system upgrades, patches, and security access controls.
- Lead teams responsible for system administration and government return submissions, ensuring accuracy and timely delivery.
- Maintain statutory subsidy reporting requirements, monitor expenditure, and protect the council's housing benefit subsidy.
- Foster effective relationships with third-party suppliers, manage contracts, and oversee outsourced services to ensure compliance with service-level agreements.
- Collaborate with Digital Services to coordinate system enhancements and upgrades, aligning with P/DSS, GDPR, and other mandatory requirements.
- Guide teams through digital transformation projects, developing roadmaps, and implementing new processes to drive improvements.
- Respond to statutory and local scheme requirements, implementing new processes and addressing information requests.
- Lead year-end activities for Council Tax, Business Rates, and Benefits, ensuring seamless updates and accurate reporting for financial forecasting.
- Work closely with finance teams to reconcile payments and subsidy claims, maintaining audit compliance.
- Support service delivery improvement through innovative technological solutions, including robotics and automation.

About You:
- Degree level or equivalent experience; IT reporting qualifications (e.g., QBF SQL).
- Significant expertise in managing IT systems for Revenues and Benefits, including Capita's Academy System. Familiarity with EDMS systems like NEC Enterprise is preferred.
- Strong knowledge of SQL, database management, and running bespoke queries.
- Demonstrated ability to lead and develop teams, providing motivation, supervision, and clear performance management.
- Experience in managing third-party relationships and service-level agreements.
- Proven track record in coordinating audits, managing system security, and adhering to data protection regulations.
- Skilled in delivering digital transformation and working closely with senior stakeholders to ensure readiness for technological change.
- Adept at identifying system errors, coordinating resolutions, and proactively managing system upgrades and risk mitigation.

This is an excellent opportunity for a strategic and detail-oriented professional to make a substantial impact within a local authority.

Interim Assistant Director of Housing Management

Location: London
Salary: £600-£700 per day (Umbrella/inside IR35)
Work Arrangement: Hybrid working, with 3 days per week in the office.

The Role:
We are recruiting for an Assistant Director of Housing Management to join a London-based local authority on an interim basis. This role requires a highly skilled leader to oversee critical housing services, ensuring exceptional service delivery to residents and leading teams across various operational areas.

Key Responsibilities:
- Provide strategic leadership to housing management services for 17,000 homes (both leasehold and general needs), maintaining high standards and prioritising resident satisfaction.
- Drive the development and implementation of the Council's housing strategies, including areas such as Neighbourhood Services, Homelessness Prevention, Supported Housing, Allocations, and Financial Inclusion.
- Ensure effective budget management and value for money across all services.
- Promote continuous improvement and cultural change to establish a high-performing, resident-focused service.
- Lead on policy interpretation and ensure services comply with all relevant legislative frameworks.
- Build and maintain positive relationships with stakeholders, including resident forums, internal teams, and external partners.
- Oversee the management of contracted services and ensure strong procurement practices.
- Support and develop staff through mentoring, coaching, and training initiatives.
- Provide comprehensive and timely briefings to senior leadership and elected members.

About You:
- Proven leadership in housing management with a track record of managing large-scale operations.
- Experience with strategy development and service transformation.
- Strong financial acumen and experience managing substantial budgets.
- Ability to foster collaborative relationships with diverse stakeholders and work in politically sensitive environments.
- Thorough understanding of the regulatory landscape of social housing and relevant legislation.
- Excellent communication and influencing skills.
- Demonstrated ability to manage teams effectively, drive change, and uphold high performance standards.
- Degree-level education or equivalent professional development.

This is an opportunity for a driven leader to make a meaningful impact in housing management and play a pivotal role in shaping the delivery of vital services. If you have the expertise and experience required, we encourage you to apply for this interim position.

Please note, due to the urgency of this vacancy, we are seeking applicants who are immediately available or with short notice periods.

Senior Administrator

Primarily London, with some travel to surrounding areas
4 days a week, no weekends, across multiple sites
30 hours per week

About the Role:
We are seeking a dedicated and highly organised Senior Administrator to join a vibrant charity on a temporary, part-time basis. This role is ideal for a proactive individual with experience in senior-level administration or as a Personal Assistant, capable of managing a dynamic workload of daily tasks and longer-term projects. You will thrive in a fast-paced environment, interacting with a variety of stakeholders and supporting multiple teams.

Key Responsibilities:
- Organise internal team meetings, including the circulation of agendas and minutes.
- Coordinate external meetings with suppliers and gather necessary documents and information from internal teams.
- Collaborate with the Projects, Systems, and Resourcing Manager to review and update policy and procedure manuals.
- Assist in embedding a new Teams site, supporting the Hospitality Team, and managing documents.
- Lead and coordinate audits and manage the 'inventory project.'
- Provide administrative support for the Redbridge Project.
- Complete policy work and upload documents to the charity's intranet.

About You:
- Previous experience in senior administrative or PA roles is essential.
- Proficiency in Microsoft Outlook, Excel, and scheduling tools; quick to learn new systems.
- Able to prioritise tasks efficiently, handle a changing workload, and meet deadlines.
- Comfortable engaging with various people and teams in a dynamic environment.

This is a great opportunity for someone looking to make an impactful contribution in the charitable sector, using their organisational skills to support meaningful projects.

MMP Consultancy is currently a Repairs and Voids Manager for a temp to perm contract within a social housing organisation based in North West London.

Being the senior contracts manager and leading on repairs, voids and disrepair properties. This role includes management of Surveyors and Administrators.

Key Duties:

* Ensure the effective delivery of repairs, voids and disrepair properties ensuring properties are safe.
* Direct staff in the delivery of appropriate technical issues, inspections, risk assessments, method statements and monitoring performance. Line management responsibilities.
* Manage repairs and delivery of works including logging into systems and ensure accurate records and information are available.
* Ensure all compliance in accordance with current repairs, H&S and other relevant legislations, and good practice.
* Taking responsibility for the financial management of works via SOR
o Negotiating and agreeing contracts
o Deliver value for money and make best use of resources to deliver the best outcomes.

Job Details:

Title: Repairs and Voids Manager
Salary: £350 - £400 per day (Inside IR35) (£61.5k PA 20% Pension Contributions) (for experienced candidates)
Benefits: TBC on application
Location: Northwest London
Client: Social Housing provider
Contract: 6 Months Interim to Permanent.

If you are interested, please send over a to-date CV with rate expectations. Further information will be provided once applied.