Job search

MMP Consultancy currently have an opportunity for a Building Safety Manager to work with a local authority based in Hammersmith. This in an interim position paying £425p/d Umbrella.

This role will include hybrid working.

Job Purpose:

Managing team of risk assessors / surveyors and overseeing the work of consultants whilst providing fire safety surveying expertise, support and advice to ensure my clients housing stock is inspected, managed and maintained in accordance with the Fire safety Act, Regulatory Reform (Fire Safety) Order 2005 and any other appropriate Health and Safety Legislation.

Key Duties:

• Provide specialist professional and technical advice and reports on all matters within the functionality of the service, including undertaking the role of professional or expert witness at hearings, adjudications and legal proceedings etc.
• Undertake and produce Fire Risk Assessments (FRAs) for the housing stock and tenant meeting rooms, identifying all fire related risks and raise orders to repair and maintenance contractors to remedy risks and rectify identified minor breaches.
• Prepare a programme of FRA inspections in accordance with the regulatory reform order taking account of appropriate risk of different stock archetypes.
• Undertake desk top reviews of Fire Risk assessments at planned intervals as per policy requirements
• Undertake quality assurance of specialist contractors undertaking FRA's
• Monitor Repairs and Maintenance contractor's work, inspect completed works and ensure standards are to the highest quality. Follow up unacceptable performance with contractors to ensure issues are remedied.
• Identify technical solutions and develop planned programmes of Fire Safety Works in accordance with the Asset Management Strategy.
• Prepare specifications of works for one off projects as required to ensure that my client is fully compliant with current statutory Health & Safety and Fire regulations.
• Work closely with the Planned and Capital Team and post inspect quality of work undertaken during planned programmes.
• Undertake regular random inspections within the housing stock to ensure that fire safety signage and communal areas are free of rubbish or tenants possessions.
• Work with the London Fire Brigade's inspector responsible for auditing the Fire Risk Assessments. Undertake joint inspections on selected buildings, identify remedies, monitor works and produce reports on the results to the Health and Safety Manager.
• Deal with enforcement notices issued by the London Fire Brigade, organising remedial works and prepare formal responses to the fire brigade.
• Provide advice to and audit/inspect repair and maintenance contractor's works so that approved materials and products are used across the stock.
• Provide advice and training to Repair and Maintenance contractors to ensure that necessary compartmentalisation works are identified and undertaken during voids
• Provide advice and training to colleagues in HRD and other housing management partners on Fire Safety Management
• Prepare and give presentations to tenants and leaseholders on fire safety and prepare articles and advice on fire safety for inclusion within resident's newsletters.
• Meet with vulnerable tenants to provide them with advice on fire safety.
• Assist the Health and Safety manager in developing, reviewing and maintaining Fire Safety strategies, policies and a Fire Safety database.
• Prepare reports on fire safety as and when required.
• Prioritise and deal with all resident complaints and members enquiries in accordance with the Council's timescales and standards and aim to resolve them to the customer's satisfaction.
• The role is one of positive intervention and management support based on specialist knowledge and research.
• The role is required to offer consistent service while coping with stressful situations and fluctuating demands and pressures.
• There is a requirement to work flexibly in response to the demands of the job, which may require dealing with emergency situations and working beyond normal office hours on occasions.
• Build and maintain effective and productive working relationships with internal and external stakeholders.
• Maintain own up to date knowledge of legislation, advances in technology and best practice relating to the functionality of this post and ensure that it is translated into action.
• Contribute to the development of policy, practice, procedures and service planning for Asset Management and Property Services and participate in projects, working groups, service developments, audits and reviews as directed.
• Carry out other duties commensurate with their grade and directed by Head of Service
• Keep up to date with all changes in building regulations, policies and best practice, research new building products and ensure we are compliant with legislation and good practice.
• The role holder will be required to work closely and proactively with service managers across the Economy identifying fire safety requirements and advising on how to meet those requirements.
• Regular contacts will be with colleagues across the Council including HR colleagues, Senior Managers, Council Committees, Members and Lead Members, other Local Authorities, Trade Unions, and a range of internal and external working groups.

Title: Building Safety Manager

Day Rate: £425p/d Umbrella

Location: Hammersmith, London

Job Opportunity: Customer Service Advisor - Local Authority, West London
Hourly Rate: £24/hour (Umbrella)
Contract Type: Interim (Two Positions Available)

Are you a customer service professional with a passion for making a difference? Do you have the skills to deliver exceptional service to residents? We are hiring Customer Service Advisors to join the Resident Access Team for a local authority in West London.

About the Role
As a Customer Service Advisor, you will be the first point of contact for residents, providing advice and assistance on a wide range of services, including:

• Parking and permits
• Waste management
• Planning and licensing
• Elections
• Schools admissions
• Environmental services
• Council tax and benefits

You'll handle enquiries across multiple channels such as telephone, email, social media, and face-to-face interactions. Your role will involve resolving issues efficiently, promoting digital self-service, and ensuring every resident interaction delivers a positive and professional experience.

Key Responsibilities

• Respond to resident enquiries, resolving issues or signposting where needed.
• Process payments securely and accurately.
• Support residents in accessing services via digital channels.
• Use multiple IT systems to provide accurate and timely advice.
• Build effective working relationships with internal teams and external partners.
• Act as an ambassador for excellent customer service and help drive service improvements.

What We're Looking For

• Strong customer service experience, ideally in a contact centre or similar environment.
• Excellent communication and problem-solving skills.
• Ability to work under pressure and manage complex enquiries.
• Proficiency in IT systems and data management.
• A flexible, proactive approach and willingness to work across different locations.

Why Join Us?

This is a rewarding opportunity to be part of a team that directly impacts residents' lives and the council's reputation. You'll be supported with training and development to expand your skills and knowledge, with the potential to take on more complex responsibilities.

Location: West London
Contract Type: Interim (hourly paid)
Hourly Rate: £24/hour Umbrella