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MMP Consultancy currently have an opportunity for a Damp & Mould Surveyor to join a local authority based in West London.

This will be an interim position paying £300p/d Umbrella

The successful candidate must be able to be in the borough of Hammersmith & Fulham 5 days p/w.

Role purpose

The post holder is responsible for the works within the LBHF repairs team and that work will cover the following areas:-

• Disrepair work
• Refurbishment work (such and kitchen, bathroom and window renewals etc).
• Void Works
• Complex Repair Works
• Day to Day Repairs
• Damp and Mould Works
• The pre/mid and post inspection of any of the above.

The post holder must ensure that the council is compliant with the Homes (Fitness for Human Habitation) Act 2018, the Building Safety Act 2022 and the Social Housing Regulation Act 2023, and keeps abreast with any changes of legislation to ensure compliance.

The post holder is responsible for continuous improvement in the delivery and quality of repair work related to the above and in ensuring that we take from these 'lessons learnt' to prevent future disrepair cases and escalation resulting in additional costs, court cases and compensation.

The post holder is responsible for investigating any structural problems escalated from the repairs technical or operations teams, for arranging any structural testing and other specialist tests, making structures safe, compiling reports to send to management recommending costs with works estimates or property disposals. Arranging any remedial works or safety works as necessary.

The post holder is responsible for carrying out all surveys that are required to properties that are under Right to Buy applications to ensure that only works for which the Council has a landlord repairing responsibility are carried out before sale completes and for dealing with any queries from purchasers, surveyors and valuers.

The role is to provide a seamless and integrated "One Team" approach jointly with the service provider and to resolve any complex repair issues.

The post holder will also provide full building expertise, experience and professional advice in relation to all activities within the role.

Where required the post holder will carry out contractual tendering or obtain competitive quotes for repair works, commission consultants to advise on specialist areas of work as necessary and lead on carrying out financial and technical supervision of works on site.

The post holder will ensure the execution of works complies with statutory requirements and Health and safety requirements.

Key personal duties will include the following:

Main Responsibilities

• Work with the AD Director of Repairs, Strategic Head of Housing Repairs and/or any other delegated manager to implement and develop effective systems to regularly inspect the external and communal parts of property, to identify any requirements for reactive repairs and cyclical maintenance, and to ensure the works required are carried out or programmed according to urgency and priority.

• Work in collaboration with colleagues across Housing services to ensure a joint approach to improve quality and customer satisfaction for residents.

• Support and manage a flexible approach to the deployment of resources within the Property Services Division to respond effectively to fluctuations in workload. Support and manage different types of work within the Property Services Division in response to the changes in the volume of work.

• Highlight key investment needs and considerations to the Property Planning and Assets Team so that works can be appropriately planned in major works programmes.

• Assist in leading and developing a team of technical staff to create a professional and high-performance culture, deputising for relevant Managers when required.

• Provide a high standard of technical support to the team. Manage the local delivery of the repairs term contract to ensure compliance with contractual requirements. Work in collaboration and effectively with other teams within Housing services to deliver a seamless, holistic service to customers.

• Health and Safety - ensure that the Councils Policy for managing the health and safety of residents, staff and contractors is fully implemented and documented. Provide expert knowledge on health and safety law applicable to the construction industry.

• Provide strategic leadership within the Housing portfolio, contributing proactively to the collective leadership of the council, working collaboratively with Members, services, partners, and stakeholders to deliver the council's objectives and priorities.

• Lead by example in modelling and embedding the council's values and behaviours to help build a sustainable highly effective organisation and develop our reputation as a successful council delivering great value for its residents.

Repairs

• Oversee the repair and maintenance of the Council's housing stock - proactively ensuring that maintenance needs are highlighted, with appropriate PPM plans established. Highlighting future investment needs and building elements that are nearing the end of their serviceable life at an early stage.

• Develop and manage systems for the regular, proactive inspection of the buildings to ensure all visible maintenance requirements and building defects are identified and recorded, and remedial action is taken when required. Ensure that all health and safety risks are identified and assessed, and appropriate action is taken.

• Develop and manage programmes of cyclical maintenance to ensure buildings are properly maintained and value for money is achieved by intelligent targeting of resources and regular review of the regimes.

• Manage inspections on approved survey software with photos and diagnostics of the visit. Orders will then be raised on the system, managed, and booked with the resident. Site reports and details of inspections will be provided to the resident within 2 working days of visits to the home and stored on our central system. It is the responsibility of the surveyor to follow up on the works.

• Ensure that all repairs in residents' homes are carried out to a high standard and the service is delivered in accordance with the contract.

• Lead and manage the team to deliver an excellent technical service. Provide strong support to improve technical, contract management and other relevant skills, and to encourage and achieve professional qualifications where appropriate.

Leak Detection/Dampness and Condensation

• Oversee the identification of leaks, rising damp, penetrating damp, and condensation across the Housing Property Services portfolio. Ensure that signs of damp caused by plumbing related problems because of leaking water or drainage pipes are diagnosed.

• The post holder will oversee and ensure that Voids, Planned Preventative Maintenance, Pre, and Post Inspection Works are carried out to a high standard:

• Proactively identify leak or plumbing jobs not completed including.

1. Notifying residents effected as daily updates in writing.
2. Identifying failures and working with the term contractor to resolve the issue.
3. Case management of leaks allocated (in WIP or Area) to a satisfactory resolution.
4. Weekly meetings with the contactors to improve service delivery.
5. Managing follow on works

Pre and Post Inspection of Works

• Ensure management of the post inspection function of the repair and maintenance department requirements of a portfolio of approximately 17,000 homes.
• This includes communal and in dwelling repairs across the housing stock and completion of communal area inspections each month.
• Including the post inspections of:
• building structure / furniture and fabric of the buildings
• Resident in dwelling repairs (reactive and planned)
• Communal areas
• Estate and grounds
• Ensure the regular inspections and reporting on completed works, customer satisfaction and contractor performance.
• Ensure the team has completed a Post Inspection report for each repair and update the Asset Management system.
• Lead on Identifying key investment needs and carry out block and in dwelling repair analysis each month to identify repair demand and considerations to reduce failings.
• Inspections will be completed on Site Audit pro or approved equivalent with photos and diagnostics of the visit. Orders will then be raised on the system, managed, and booked with the resident. Site reports and details of inspections will be provided to the resident within 3 working days of visits to the home and stored on our central system.

Title: Damp & Mould Surveyor

Salary: £300p/d Umbrella

Location: Hammersmith, West London

Housing Operations Manager

Location: West London
Contract: Interim
Rate: Up to £300 per day (Umbrella, inside IR35)

We are seeking an experienced Housing Operations Manager to join a dynamic local authority in London on an interim basis. This crucial role will involve leading and managing a team of housing officers and assistants to deliver a high-quality neighbourhood service. The successful candidate will drive initiatives that improve resident satisfaction, ensure compliance, and contribute to building safe and sustainable communities.

Key Responsibilities:
* Lead and motivate team of Housing Officers and Housing Assistants to achieve corporate targets.
* Foster relationships with tenant and resident associations to support service improvements.
* Ensure adherence to tenancy terms to minimise nuisance and improve resident satisfaction.
* Oversee tenancy checks to address breaches, reduce illegal occupancy, and optimise housing stock use.
* Deliver quarterly estate inspections with relevant teams to maintain high standards and identify service improvement opportunities.
* Ensure team actions align with fire risk assessment recommendations.
* Manage ASB cases using available tools to deter and prevent incidents, enhancing residents' quality of life.
* Ensure a victim-centred approach to reports of domestic violence, providing prompt and sensitive responses.
* Oversee voids and rehousing processes to maximise income and expedite property letting.
* Control budgets and identify cost-saving opportunities to enhance efficiency and service delivery.
* Represent housing management services at county court hearings and in various internal and external forums.
* Build strong partnerships with internal and external stakeholders, including health services, voluntary groups, police, and community organisations.
* Assess complex tenancy management cases and recommend resolutions, ensuring adherence to legal procedures.
* Develop communication strategies to keep tenants informed of their rights and responsibilities and engage them in service development.
* Oversee the resolution of resident complaints in line with policy and use insights from complaints to drive continuous improvement.
* Analyse team performance against key indicators and implement strategies for enhancing value for money.
* Identify and deploy best practices to achieve exemplary service delivery. Champion innovative approaches to improve processes, reduce costs, and increase customer satisfaction.

About You:
* Proven track record in housing management, leading teams, and delivering community-based services within a local authority setting.
* Strong leadership, communication, and problem-solving skills, with a commitment to service excellence and continuous improvement.
* Familiarity with housing policies, tenancy laws, and effective anti-social behaviour strategies.
* Collaborative, proactive, and resident-focused, with a drive to build strong partnerships and deliver sustainable solutions.