A great opportunity has arisen for a Chargehand Cleaner (Commercial) to join a contractor based in Norwich on a temp to perm basis. The successful candidate will be available within short notice and have cleaning and supervisory experience. You must have a driving license as you will be supplied with a company van.
Pay Rate:
* £18.00p/h (umbrella rate)
* Possibly working occasional weekends
You will be required to:
* To supervise and work alongside the cleaning team maintaining all areas to an agreed standard.
* Complete quality performance monitoring and act where performance has dropped.
* Supporting your line manager by assisting with day-to-day planning and allocation of the available employees, equipment, and materials.
* Report any cleaning difficulties to Management Team.
* Deliver toolbox talks ensuring there is a good understanding of these by all staff.
Essential the candidate has:
* Previous supervisory experience in organising staff coverage across the service and return to work meetings and paperwork.
* Previous cleaning experience.
* Experience in the use of a wide range of cleaning equipment and materials.
I am currently recruiting for a Multi Trade Bricklayer to join a West of Essex based contractor on an ongoing basis. A Basic DBS Check will need to be carried out for the successful Operative. My client is looking for an experienced Multi Trade Bricklayer with experience in social housing.
Multi Trade Bricklayer required to:
* Fencing works.
* Paving/slabbing works
* Installing bollards
* Brickwork
* Epoxy resin repairs
* Tiling
* Minor roofing works
* Paths repair/replacements
* Rendering & tarmac repairs
* Be customer focused
* Have social housing experience
Pay Rate:
* £19.00p/h (umbrella rate)
Hours:
* 37.5 hours per week (Mon to Fri)
You will be supplied with:
* A van
* Fuel card
* PDA System
MMP Consultancy is seeking a Senior Health and Safety Advisor on behalf of an FM Provider based in Kent. This is a remote/hybrid role with work across Kent, East Sussex, London, Essex and Bedfordshire. The salary is £55,000 plus a £4,872 car allowance.
Key Responsibilities:
* Offer expert advice to ensure all Group operations comply with current legislation and regulations.
* Conduct audits across sites/contracts and hub offices to maintain adherence to company HSQ&E procedures.
* Provide clear guidance to operations on utilising appropriate HSQ&E Procedures outlined.
* Serve as a reliable source of clear HSQ&E advice, promoting safe practices aligned with industry standards.
* Advise on safety, health, welfare, and fire prevention matters, aiding in hazard identification and risk assessment preparation.
* Support in staff and supplier training on company best practices.
* Contribute to the development and enhancement of systems and processes.
* Ensure all procedures align with the company's RMS HS&E Inspections and Site Visits.
* Conduct, document, and communicate inspections to relevant parties within designated timelines.
* Collaborate with sites in preparation for inspections and promptly distribute inspection reports.
* Maintain HSQ&E documentation standards in line with RMS, industry standards, and legislation.
Requirements:
* Essential minimum GRAD (now Certified) IOSH qualification.
* NEBOSH General Certificate.
* NVQ Diploma Level 5 in Occupational Health and Safety Practice (or working towards).
* Internal auditor qualifications for 9001, 14001, and/or 45001.
* NEBOSH Fire certificate or similar preferred.
* IEMA Certification or similar preferred.
* Minimum 3 years HSQE experience in a Hard services environment (Maintenance within healthcare setting advantageous).
* Experience in small projects within a Hard services FM environment.
* Excellent verbal and written communication skills.
* Proficient in IT.
* Full driving licence with own car (driving essential for the role).
MMP Consultancy is currently recruiting an enthusiastic Customer Service Manager to join a National Social Housing Contractor based in North London.
Responsibilities:
* Ensuring that customer service delivery is continuously improved in ways that meet the needs of the customer as well as our clients.
* Implement and manage a robust customer feedback system to ensure continuous service improvement and contribute to improvement in customer feedback methodology.
* Develop systems and processes to enable customer enquiries to be dealt with at first point of contact wherever possible for planned works, responsive repairs and other property related services.
* Develop and maintain close working between the Contact Centre, internal teams and main contractors to enable an efficient, seamless service to be delivered to our customers.
* Liaising with all service areas to act as an intermediary for customers as and when required.
* Accept and case manage on behalf of Customer Service Advisors, difficult customer situations that have been escalated to them, ensuring the customers experience in dealing with us is positive.
* Implement and manage service standards for delivery.
* Provide control over quality and quantity of Contact Centre activities through regular monitoring and measurement including adherence to service standards and utilising resources in the most efficient manner.
* Ensure established policies and procedures are adhered to.
* Ensure that service delivery is continuously improved to meet the needs of the customer as well as our clients and business partners.
MMP Consultancy currently have an opportunity for a Building Surveyor to join a local authority based in North London.
This will be an interim position paying £41.90 P/Hour Umbrella on a 6-9 Month contract (36 hours per week) with the option to be extended.
Primary Job Function:
To deal with repair issue cases referred to them, diagnose the cause and arrange for works to be carried out. This will include the assessment of condensation cases and drafting reports for presentation tom the High Value Repair Panel
Role Duties:
* Carry out building inspections as necessary to diagnose the cause of building defects, raise work orders using National Housing Federation Schedule of Rates or specifications as appropriate.
* To prepare reports relating to condensation in compliance with the Condensation Protocol.
* To assist in the preparation of reports for senior managers, including those of a policy or strategic nature.
* To produce professional technical reports and present them to the High Value Repair Panel.
* To manage subsidence and structural failure cases in association with specialist external consultants.
* To assess alteration requests from tenants and leaseholders and complete paperwork in compliance with the process.
* To manage fire, flood or collision Insurance cases.
* To assist the Legal Disrepair and Diagnostics Manager in the development of policies and procedures relating tom the Repairs Service.
MMP Consultancy currently have an opportunity for a Building Safety Manager to join a local authority based in Hampshire. This will be a permanent position paying £46,000 P/A Plus Benefits.
Job Purpose:
Title: Building Safety Manager
Salary: £46,000 P/A Plus Benefits
Location: Hampshire
MMP Consultancy are currently seeking a Damp and Mould Surveyor for a Local Authority in Derbyshire on an interim basis paying £222/day.
Preferably be a qualified candidate who has experience of working specifically with Damp cases within social housing.
Key Duties:
* Inspection of properties to specify repair/improvements in relation to damp and mould cases.
* Carry out post inspections and quality assurances.
* Check accuracy of invoices submitted by contractors to maximise cost efficiency.
* Understanding of technical terms and causes of damp, from leaks to condensation.
* Manage tenant expectations and educate tenants on how to reduce damp and mould.
Experience
* Damp and Mould experience essential
* Repairs and Maintenance experience essential
* Working with tenants from social housing essential
* Good communication skills
Job Details:
* Daily Rate £222 per day - Inside IR35
* Business related expenses
MMP Consultancy currently have an opportunity for a M&E Manager to join a local authority based in Godalming, Surrey This will be an permanent position paying £51,410 - 55,400p/a Benefits.
My client are offering flexible working with an expectation of 2 days p/w in the offices.
Purpose Of The Role:
Main Duties & Accountabilities:
Operational Duties
Liaise with the Asset Team with regards to Thermal comfort upgrade works in relation to heating requirements
Contract Management:
Team Work and Communication:
Training and Development:
Finance and Budgets:
Areas Of Accountability:
Title: M&E Manager
Salary: £51,410 - £55,400p/a Benefits
Location: Godalming, Surrey
MMP Consultancy is seeking a Health & Safety Manager to join a college in Cambridge on a permanent basis to start as soon as possible. The position is available to applicants on a full or part time basis. The salary goes up to £43,161 per annum with additional benefits.
Responsibilities:
* Ensure smooth implementation of health & safety protocols.
* Maintain health & safety standards at all times.
* Identify and address training needs for staff.
* Develop and manage risk assessment programs.
* Collaborate with department heads to ensure compliance.
* Oversee budget allocation for health & safety initiatives.
* Review and update policies and procedures regularly.
* Maintain knowledge of health and safety legislation.
* Chair Health and Safety Committee Meetings.
* Investigate and report accidents and incidents.
* Manage fire safety protocols and training.
* Support projects with CDM requirements.
* Provide technical support and guidance.
* Develop and maintain relationships with relevant bodies.
Requirements:
* Experience in health & safety management.
* Knowledge of relevant legislation and best practices.
* Strong communication and leadership skills.
* Ability to make sound decisions under pressure.
* Experience in project management preferred.
* Familiarity with the construction industry.
* Excellent organisational and problem-solving abilities.
MMP Consultancy are currently recruiting for a Neighbourhood Officer to join a fantastic Housing Association based in East London on a Temporary basis.
Main Responsibilities:
* Tenancy/lease management - Providing advice, managing requests, and acting where breaches of tenancy/lease conditions or changes in circumstances occur. This includes but not limited to death/succession; possession proceedings; squatting/abandonment
* ASB - Tackling and reducing the effects of anti-social behaviour, managing a caseload of anti-social behaviour cases to the point of closure or enforcement action. This includes case assessment; identifying solutions and acting; preparing cases for court action and representing the organisation at court and at evictions
* Gas - Carrying out the necessary actions to obtain access to a property to ensure that gas appliances are serviced annually.
* Tenancy audits /fraud - investigating unlawful subletting and taken the appropriate legal action
* Lettings - Taking ownership for all empty properties and subunits in a patch to minimise void periods.
* Ensure vulnerable residents are signposted to appropriate services and support to enable tenancy sustainment, providing basic advice on welfare benefits and support that is available
* Proactively seek residents' views to improve service delivery and customer satisfaction
* Support and promote the work of the community development team within the patch
* Actively promote, assist and encourage resident involvement attending relevant resident panels, walkabouts and meetings to address their issues of concern
* Investigate safeguarding concerns and refer to the Neighbourhood Operations Manger
* Engage with and involve residents in the management of their neighbourhood by carrying out regular estate inspections, identifying and resolving issues directly or in liaison with internal teams or other external agencies
* Deliver a programme of regular estate inspections
* Deal with service charge queries from tenants and leaseholders on the quality of services and service specifications
* Support the customer services team with technical advice to improve resolution at first point of contact
* Take responsibility to maintain the necessary written/electronic records and systems to ensure accurate and complete records, including those related to changes in circumstances, vulnerability, and end to end case management
Skills and Knowledge:
* Up to date knowledge of legislation and good practice relevant to leasehold & housing management
* Understanding of service charge apportionment methods and service charges
* Ability to interpret leases, complex information, and management agreements
* Able to travel efficiently across the stock and attend evening meetings
* Educated to A level standard or equivalent with a minimum 5 GCSE's including C in Maths and English (or qualified by experience)
* Highly developed interpersonal skills with approachability and flexibility
* Can manage own workload day-to-day, handling different projects simultaneously and working to conflicting deadlines
* Excellent communication skills with the ability to engage with different customers and at court when needed
* Developed relationship management or stakeholder engagement skills, with the ability to influence, engage and manage conflict to resolution
* Proven analytical and problem-solving skills
* Organised, planned and able to prioritise competing demands
* Well-developed IT skills including experience of Microsoft office and the ability to proficiently use computerised databases
* Able to meet targets and deadlines whilst working under pressure
* An ability and eagerness to learn and grasp new concepts quickly
* Proven experience in tenancy and leasehold management
* Experience of acting on breach of tenancy or lease conditions
* Demonstrable experience of delivering customer service excellence
* Experience of dealing with difficult customers, some of whom may be demanding, vulnerable or under stress
MMP Consultancy are looking for a Housing Support Officer to join a wonderful Housing Association in East London.
Key Responsibilities:
* Work as part of a team providing a high quality housing service that meets the needs of residents and is delivered in accordance with the Corporate Objectives and Team Plan.
* Provide routine administrative support to the Local Neighbourhood Centre including the opening and distribution of post, general photocopying and stationery management.
* Update and maintain the correspondence register and chase up any outstanding responses.
* Dealing with routine enquiries in a sensitive and efficient way including relaying to residents information held on the repairs system and other systems within the office.
* Taking accurate messages for other members of staff and forwarding them on via email in a timely manner. This would include forwarding on enquiries and messages to all staff.
* Support a more experienced officer on reception duties in order to gain knowledge and experience.
* Communicate and liaise regularly with tenants and leaseholders and their representatives associations.
* Support the Neighbourhood Housing Manager in monitoring activities and services including the production and or the analysis of data.
* Ensure that all allocated duties are carried out in compliance with our Health & Safety policy, Financial Regulations, Standing Orders and other procedures.
* Undertake project work specific to your areas of responsibility as and when required.
* To be responsible for the counter and reception area, ensuring that it is tidy and welcoming and that leaflets and available material are up to date and displayed.
Skills & Knowledge:
* Knowledge and understanding of the role of a Local Neighbourhood Housing Office
* Well developed communication skills both written and verbal to deal effectively and professionally with tenants, leaseholders, contractors, managers and staff.
* Well developed IT skills (including Work, Excel and Ideally Orchard)
* Ability to manage a number of complex tasks simultaneously
* Ability to follow and record complex procedures and processes accurately
MMP Consultancy is currently recruiting an enthusiastic Customer Service Manager to join a National Social Housing Contractor based in North London.
Responsibilities:
* Ensuring that customer service delivery is continuously improved in ways that meet the needs of the customer as well as our clients.
* Implement and manage a robust customer feedback system to ensure continuous service improvement and contribute to improvement in customer feedback methodology.
* Develop systems and processes to enable customer enquiries to be dealt with at first point of contact wherever possible for planned works, responsive repairs and other property related services.
* Develop and maintain close working between the Contact Centre, internal teams and main contractors to enable an efficient, seamless service to be delivered to our customers.
* Liaising with all service areas to act as an intermediary for customers as and when required.
* Accept and case manage on behalf of Customer Service Advisors, difficult customer situations that have been escalated to them, ensuring the customers experience in dealing with us is positive.
* Implement and manage service standards for delivery.
* Provide control over quality and quantity of Contact Centre activities through regular monitoring and measurement including adherence to service standards and utilising resources in the most efficient manner.
* Ensure established policies and procedures are adhered to.
* Ensure that service delivery is continuously improved to meet the needs of the customer as well as our clients and business partners.
A great opportunity has arisen for a Chargehand Cleaner (Commercial) to join a contractor based in Norwich on a temp to perm basis. The successful candidate will be available within short notice and have cleaning and supervisory experience. You must have a driving license as you will be supplied with a company van.
Pay Rate:
* £18.00p/h (umbrella rate)
* Possibly working occasional weekends
You will be required to:
* To supervise and work alongside the cleaning team maintaining all areas to an agreed standard.
* Complete quality performance monitoring and act where performance has dropped.
* Supporting your line manager by assisting with day-to-day planning and allocation of the available employees, equipment, and materials.
* Report any cleaning difficulties to Management Team.
* Deliver toolbox talks ensuring there is a good understanding of these by all staff.
Essential the candidate has:
* Previous supervisory experience in organising staff coverage across the service and return to work meetings and paperwork.
* Previous cleaning experience.
* Experience in the use of a wide range of cleaning equipment and materials.
I am currently recruiting for a Multi Trade Bricklayer to join a West of Essex based contractor on an ongoing basis. A Basic DBS Check will need to be carried out for the successful Operative. My client is looking for an experienced Multi Trade Bricklayer with experience in social housing.
Multi Trade Bricklayer required to:
* Fencing works.
* Paving/slabbing works
* Installing bollards
* Brickwork
* Epoxy resin repairs
* Tiling
* Minor roofing works
* Paths repair/replacements
* Rendering & tarmac repairs
* Be customer focused
* Have social housing experience
Pay Rate:
* £19.00p/h (umbrella rate)
Hours:
* 37.5 hours per week (Mon to Fri)
You will be supplied with:
* A van
* Fuel card
* PDA System
MMP Consultancy is seeking a Senior Health and Safety Advisor on behalf of an FM Provider based in Kent. This is a remote/hybrid role with work across Kent, East Sussex, London, Essex and Bedfordshire. The salary is £55,000 plus a £4,872 car allowance.
Key Responsibilities:
* Offer expert advice to ensure all Group operations comply with current legislation and regulations.
* Conduct audits across sites/contracts and hub offices to maintain adherence to company HSQ&E procedures.
* Provide clear guidance to operations on utilising appropriate HSQ&E Procedures outlined.
* Serve as a reliable source of clear HSQ&E advice, promoting safe practices aligned with industry standards.
* Advise on safety, health, welfare, and fire prevention matters, aiding in hazard identification and risk assessment preparation.
* Support in staff and supplier training on company best practices.
* Contribute to the development and enhancement of systems and processes.
* Ensure all procedures align with the company's RMS HS&E Inspections and Site Visits.
* Conduct, document, and communicate inspections to relevant parties within designated timelines.
* Collaborate with sites in preparation for inspections and promptly distribute inspection reports.
* Maintain HSQ&E documentation standards in line with RMS, industry standards, and legislation.
Requirements:
* Essential minimum GRAD (now Certified) IOSH qualification.
* NEBOSH General Certificate.
* NVQ Diploma Level 5 in Occupational Health and Safety Practice (or working towards).
* Internal auditor qualifications for 9001, 14001, and/or 45001.
* NEBOSH Fire certificate or similar preferred.
* IEMA Certification or similar preferred.
* Minimum 3 years HSQE experience in a Hard services environment (Maintenance within healthcare setting advantageous).
* Experience in small projects within a Hard services FM environment.
* Excellent verbal and written communication skills.
* Proficient in IT.
* Full driving licence with own car (driving essential for the role).
MMP Consultancy is currently recruiting an enthusiastic Customer Service Manager to join a National Social Housing Contractor based in North London.
Responsibilities:
* Ensuring that customer service delivery is continuously improved in ways that meet the needs of the customer as well as our clients.
* Implement and manage a robust customer feedback system to ensure continuous service improvement and contribute to improvement in customer feedback methodology.
* Develop systems and processes to enable customer enquiries to be dealt with at first point of contact wherever possible for planned works, responsive repairs and other property related services.
* Develop and maintain close working between the Contact Centre, internal teams and main contractors to enable an efficient, seamless service to be delivered to our customers.
* Liaising with all service areas to act as an intermediary for customers as and when required.
* Accept and case manage on behalf of Customer Service Advisors, difficult customer situations that have been escalated to them, ensuring the customers experience in dealing with us is positive.
* Implement and manage service standards for delivery.
* Provide control over quality and quantity of Contact Centre activities through regular monitoring and measurement including adherence to service standards and utilising resources in the most efficient manner.
* Ensure established policies and procedures are adhered to.
* Ensure that service delivery is continuously improved to meet the needs of the customer as well as our clients and business partners.
MMP Consultancy currently have an opportunity for a Building Surveyor to join a local authority based in North London.
This will be an interim position paying £41.90 P/Hour Umbrella on a 6-9 Month contract (36 hours per week) with the option to be extended.
Primary Job Function:
To deal with repair issue cases referred to them, diagnose the cause and arrange for works to be carried out. This will include the assessment of condensation cases and drafting reports for presentation tom the High Value Repair Panel
Role Duties:
* Carry out building inspections as necessary to diagnose the cause of building defects, raise work orders using National Housing Federation Schedule of Rates or specifications as appropriate.
* To prepare reports relating to condensation in compliance with the Condensation Protocol.
* To assist in the preparation of reports for senior managers, including those of a policy or strategic nature.
* To produce professional technical reports and present them to the High Value Repair Panel.
* To manage subsidence and structural failure cases in association with specialist external consultants.
* To assess alteration requests from tenants and leaseholders and complete paperwork in compliance with the process.
* To manage fire, flood or collision Insurance cases.
* To assist the Legal Disrepair and Diagnostics Manager in the development of policies and procedures relating tom the Repairs Service.
MMP Consultancy currently have an opportunity for a Building Safety Manager to join a local authority based in Hampshire. This will be a permanent position paying £46,000 P/A Plus Benefits.
Job Purpose:
Title: Building Safety Manager
Salary: £46,000 P/A Plus Benefits
Location: Hampshire
MMP Consultancy are currently seeking a Damp and Mould Surveyor for a Local Authority in Derbyshire on an interim basis paying £222/day.
Preferably be a qualified candidate who has experience of working specifically with Damp cases within social housing.
Key Duties:
* Inspection of properties to specify repair/improvements in relation to damp and mould cases.
* Carry out post inspections and quality assurances.
* Check accuracy of invoices submitted by contractors to maximise cost efficiency.
* Understanding of technical terms and causes of damp, from leaks to condensation.
* Manage tenant expectations and educate tenants on how to reduce damp and mould.
Experience
* Damp and Mould experience essential
* Repairs and Maintenance experience essential
* Working with tenants from social housing essential
* Good communication skills
Job Details:
* Daily Rate £222 per day - Inside IR35
* Business related expenses
MMP Consultancy currently have an opportunity for a M&E Manager to join a local authority based in Godalming, Surrey This will be an permanent position paying £51,410 - 55,400p/a Benefits.
My client are offering flexible working with an expectation of 2 days p/w in the offices.
Purpose Of The Role:
Main Duties & Accountabilities:
Operational Duties
Liaise with the Asset Team with regards to Thermal comfort upgrade works in relation to heating requirements
Contract Management:
Team Work and Communication:
Training and Development:
Finance and Budgets:
Areas Of Accountability:
Title: M&E Manager
Salary: £51,410 - £55,400p/a Benefits
Location: Godalming, Surrey
MMP Consultancy is seeking a Health & Safety Manager to join a college in Cambridge on a permanent basis to start as soon as possible. The position is available to applicants on a full or part time basis. The salary goes up to £43,161 per annum with additional benefits.
Responsibilities:
* Ensure smooth implementation of health & safety protocols.
* Maintain health & safety standards at all times.
* Identify and address training needs for staff.
* Develop and manage risk assessment programs.
* Collaborate with department heads to ensure compliance.
* Oversee budget allocation for health & safety initiatives.
* Review and update policies and procedures regularly.
* Maintain knowledge of health and safety legislation.
* Chair Health and Safety Committee Meetings.
* Investigate and report accidents and incidents.
* Manage fire safety protocols and training.
* Support projects with CDM requirements.
* Provide technical support and guidance.
* Develop and maintain relationships with relevant bodies.
Requirements:
* Experience in health & safety management.
* Knowledge of relevant legislation and best practices.
* Strong communication and leadership skills.
* Ability to make sound decisions under pressure.
* Experience in project management preferred.
* Familiarity with the construction industry.
* Excellent organisational and problem-solving abilities.
MMP Consultancy are currently recruiting for a Neighbourhood Officer to join a fantastic Housing Association based in East London on a Temporary basis.
Main Responsibilities:
* Tenancy/lease management - Providing advice, managing requests, and acting where breaches of tenancy/lease conditions or changes in circumstances occur. This includes but not limited to death/succession; possession proceedings; squatting/abandonment
* ASB - Tackling and reducing the effects of anti-social behaviour, managing a caseload of anti-social behaviour cases to the point of closure or enforcement action. This includes case assessment; identifying solutions and acting; preparing cases for court action and representing the organisation at court and at evictions
* Gas - Carrying out the necessary actions to obtain access to a property to ensure that gas appliances are serviced annually.
* Tenancy audits /fraud - investigating unlawful subletting and taken the appropriate legal action
* Lettings - Taking ownership for all empty properties and subunits in a patch to minimise void periods.
* Ensure vulnerable residents are signposted to appropriate services and support to enable tenancy sustainment, providing basic advice on welfare benefits and support that is available
* Proactively seek residents' views to improve service delivery and customer satisfaction
* Support and promote the work of the community development team within the patch
* Actively promote, assist and encourage resident involvement attending relevant resident panels, walkabouts and meetings to address their issues of concern
* Investigate safeguarding concerns and refer to the Neighbourhood Operations Manger
* Engage with and involve residents in the management of their neighbourhood by carrying out regular estate inspections, identifying and resolving issues directly or in liaison with internal teams or other external agencies
* Deliver a programme of regular estate inspections
* Deal with service charge queries from tenants and leaseholders on the quality of services and service specifications
* Support the customer services team with technical advice to improve resolution at first point of contact
* Take responsibility to maintain the necessary written/electronic records and systems to ensure accurate and complete records, including those related to changes in circumstances, vulnerability, and end to end case management
Skills and Knowledge:
* Up to date knowledge of legislation and good practice relevant to leasehold & housing management
* Understanding of service charge apportionment methods and service charges
* Ability to interpret leases, complex information, and management agreements
* Able to travel efficiently across the stock and attend evening meetings
* Educated to A level standard or equivalent with a minimum 5 GCSE's including C in Maths and English (or qualified by experience)
* Highly developed interpersonal skills with approachability and flexibility
* Can manage own workload day-to-day, handling different projects simultaneously and working to conflicting deadlines
* Excellent communication skills with the ability to engage with different customers and at court when needed
* Developed relationship management or stakeholder engagement skills, with the ability to influence, engage and manage conflict to resolution
* Proven analytical and problem-solving skills
* Organised, planned and able to prioritise competing demands
* Well-developed IT skills including experience of Microsoft office and the ability to proficiently use computerised databases
* Able to meet targets and deadlines whilst working under pressure
* An ability and eagerness to learn and grasp new concepts quickly
* Proven experience in tenancy and leasehold management
* Experience of acting on breach of tenancy or lease conditions
* Demonstrable experience of delivering customer service excellence
* Experience of dealing with difficult customers, some of whom may be demanding, vulnerable or under stress
MMP Consultancy are looking for a Housing Support Officer to join a wonderful Housing Association in East London.
Key Responsibilities:
* Work as part of a team providing a high quality housing service that meets the needs of residents and is delivered in accordance with the Corporate Objectives and Team Plan.
* Provide routine administrative support to the Local Neighbourhood Centre including the opening and distribution of post, general photocopying and stationery management.
* Update and maintain the correspondence register and chase up any outstanding responses.
* Dealing with routine enquiries in a sensitive and efficient way including relaying to residents information held on the repairs system and other systems within the office.
* Taking accurate messages for other members of staff and forwarding them on via email in a timely manner. This would include forwarding on enquiries and messages to all staff.
* Support a more experienced officer on reception duties in order to gain knowledge and experience.
* Communicate and liaise regularly with tenants and leaseholders and their representatives associations.
* Support the Neighbourhood Housing Manager in monitoring activities and services including the production and or the analysis of data.
* Ensure that all allocated duties are carried out in compliance with our Health & Safety policy, Financial Regulations, Standing Orders and other procedures.
* Undertake project work specific to your areas of responsibility as and when required.
* To be responsible for the counter and reception area, ensuring that it is tidy and welcoming and that leaflets and available material are up to date and displayed.
Skills & Knowledge:
* Knowledge and understanding of the role of a Local Neighbourhood Housing Office
* Well developed communication skills both written and verbal to deal effectively and professionally with tenants, leaseholders, contractors, managers and staff.
* Well developed IT skills (including Work, Excel and Ideally Orchard)
* Ability to manage a number of complex tasks simultaneously
* Ability to follow and record complex procedures and processes accurately
MMP Consultancy is currently recruiting an enthusiastic Customer Service Manager to join a National Social Housing Contractor based in North London.
Responsibilities:
* Ensuring that customer service delivery is continuously improved in ways that meet the needs of the customer as well as our clients.
* Implement and manage a robust customer feedback system to ensure continuous service improvement and contribute to improvement in customer feedback methodology.
* Develop systems and processes to enable customer enquiries to be dealt with at first point of contact wherever possible for planned works, responsive repairs and other property related services.
* Develop and maintain close working between the Contact Centre, internal teams and main contractors to enable an efficient, seamless service to be delivered to our customers.
* Liaising with all service areas to act as an intermediary for customers as and when required.
* Accept and case manage on behalf of Customer Service Advisors, difficult customer situations that have been escalated to them, ensuring the customers experience in dealing with us is positive.
* Implement and manage service standards for delivery.
* Provide control over quality and quantity of Contact Centre activities through regular monitoring and measurement including adherence to service standards and utilising resources in the most efficient manner.
* Ensure established policies and procedures are adhered to.
* Ensure that service delivery is continuously improved to meet the needs of the customer as well as our clients and business partners.
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