Resident Liaison Officer - Permanent Role

Location: North London & Home Counties
Salary: Competitive

Are you a compassionate and proactive professional passionate about making a difference in people's lives?

We are recruiting a Resident Liaison Officer for our client, a leading provider of building repairs and maintenance services across the UK.

As a Resident Liaison Officer, you will be the key point of contact for residents, ensuring their voices are heard and their needs met during property maintenance and improvement works. You'll play a vital role in empowering residents, delivering excellent customer service, and fostering strong relationships within the community.

Key Responsibilities:

• Attend resident surgeries and assist vulnerable individuals with reporting repairs and tracking progress.
• Keep residents and scheme managers informed about updates and resolutions.
• Organise and attend resident consultation events and meetings.
• Identify vulnerable residents, working with housing officers or support services as necessary, and ensure accurate record-keeping.
• Investigate and resolve complaints efficiently, including MP and Councillor enquiries, in line with company and client procedures.

What We're Looking For:

• Previous experience working with vulnerable residents and adapting communication styles to individual needs.
• A strong background in customer service and the ability to manage sensitive situations with empathy.
• A full clean driving licence and flexibility to travel to various sites, including evening meetings.
• A caring, organised, and proactive individual who thrives in a dynamic environment.

Our client offers a generous holiday allowance, with additional days awarded for the length of service. Key milestones and achievements with long service awards. Also offering a wide range of benefits, including discounts, experiences, and rewards.

Scheduler - Permanent Role

Location: South East London
Salary: Competitive

Are you an organised, detail-oriented professional with excellent communication skills?

We are recruiting a Scheduler for our client, a leading service provider in building repairs, maintenance, and improvements across the UK.

As a Scheduler, you will be key in supporting the operational team, ensuring works are planned and scheduled efficiently to deliver a high-quality service. Working in a dynamic and fast-paced environment, you'll be responsible for arranging appointments, managing queries, and coordinating resources to meet deadlines and targets.

Key Responsibilities:

• Deliver exceptional customer service to residents and clients.
• Schedule appointments with Tradespeople in an efficient and cost-effective manner.
• Handle resident queries and reschedule appointments using planning tools.
• Maintain accurate records by logging jobs onto the job management system/database.
• Work closely with Supervisors and Tradespeople to organise and optimise work schedules.

What We're Looking For:

• Previous experience in a call centre or similar environment is essential.
• Excellent communication skills, attention to detail, and the ability to multi-task effectively.
• A proactive, organised individual who thrives in a busy environment and can meet deadlines and targets.

Our client offers a generous holiday allowance, with additional days awarded for the length of service. Key milestones and achievements with long service awards. Also offering a wide range of benefits, including discounts, experiences, and rewards.

Bid Co-ordinator - Permanent Role

Location: South East London
Salary: £35,000 per annum

Are you a detail-oriented and organised professional with a talent for delivering high-quality work?

We're looking for a Bid Coordinator to join our client and play a vital role in securing new business opportunities!

As a Bid Coordinator, you will report to the Head of New Business and work closely with the Operations Manager, Finance Manager, and Pre-Construction Manager. Your primary focus will be to oversee and manage the bid process, ensuring the highest standards are met in all submissions and supporting the team with administrative and tender-related tasks.

Key Responsibilities

• Identify and pursue new business leads via portals and frameworks.
• Take ownership of internal tender tracking systems and ensure smooth workflow.
• Maintain accurate and up-to-date company profiles and documentation across tender portals.
• Assist with and populate pre-qualification and selection questionnaires (SQs/ITTs) as directed by the Head of New Business.
• Format and quality-check bid and tender documents to ensure a professional standard.
• Follow up with clients and contractors to obtain feedback on submissions.
• Provide timely and effective administrative support to the team.
• Maintain and update the Bid Library to ensure easy access to essential documents.
• Assist with the creation of marketing materials and branding efforts.

What We're Looking For

• Strong IT proficiency, excellent written and verbal communication skills, and exceptional organisation.
• Familiarity with the procurement process and experience in creating quotations and tender submissions.
• Meticulous attention to detail and the ability to meet deadlines under pressure.

Job Opportunity: Customer Service Advisor - Local Authority, West London
Hourly Rate: £24/hour (Umbrella)
Contract Type: Interim (Two Positions Available)

Are you a customer service professional with a passion for making a difference? Do you have the skills to deliver exceptional service to residents? We are hiring Customer Service Advisors to join the Resident Access Team for a local authority in West London.

About the Role
As a Customer Service Advisor, you will be the first point of contact for residents, providing advice and assistance on a wide range of services, including:

• Parking and permits
• Waste management
• Planning and licensing
• Elections
• Schools admissions
• Environmental services
• Council tax and benefits

You'll handle enquiries across multiple channels such as telephone, email, social media, and face-to-face interactions. Your role will involve resolving issues efficiently, promoting digital self-service, and ensuring every resident interaction delivers a positive and professional experience.

Key Responsibilities

• Respond to resident enquiries, resolving issues or signposting where needed.
• Process payments securely and accurately.
• Support residents in accessing services via digital channels.
• Use multiple IT systems to provide accurate and timely advice.
• Build effective working relationships with internal teams and external partners.
• Act as an ambassador for excellent customer service and help drive service improvements.

What We're Looking For

• Strong customer service experience, ideally in a contact centre or similar environment.
• Excellent communication and problem-solving skills.
• Ability to work under pressure and manage complex enquiries.
• Proficiency in IT systems and data management.
• A flexible, proactive approach and willingness to work across different locations.

Why Join Us?

This is a rewarding opportunity to be part of a team that directly impacts residents' lives and the council's reputation. You'll be supported with training and development to expand your skills and knowledge, with the potential to take on more complex responsibilities.

Location: West London
Contract Type: Interim (hourly paid)
Hourly Rate: £24/hour Umbrella