Compliance Officer (Fire Safety)

Location: London
Salary: £24 per hour (Umbrella)
Contract Type: Temporary

About the Role
We are working with a housing association based in London to recruit a Compliance Officer specialising in fire safety. This is an excellent opportunity for a detail-oriented professional with strong data management and contract administration skills to support the organisation's fire safety compliance efforts.

Key Responsibilities

• Assist in managing compliance with fire safety regulations, including Active Fire Safety, AOV systems, Alarm Systems, Emergency Lighting, and Evacuation Systems.
• Oversee the administration and coordination of fire safety contracts, ensuring all contractor obligations are met.
• Maintain and update compliance databases, ensuring accuracy and completeness of information.
• Upload fire safety certificates and other essential documents into the database.
• Book orders and schedule appointments with contractors and residents.
• Communicate with contractors and residents to resolve access issues and ensure timely completion of fire safety work.
• Support the Compliance Team in monitoring contractor performance and compliance with service level agreements.
• Support ongoing compliance projects and contribute to improving fire safety procedures.
• Use Microsoft Dynamic 365 for data management and administrative tasks.

What We Are Looking For

The ideal candidate will demonstrate:

• Experience in compliance or contract administration, preferably within a social housing environment.
• Strong data management skills and attention to detail.
• Experience working with fire safety compliance processes (desirable but not essential to be technically qualified).
• Excellent organisational and communication skills to coordinate with contractors and residents.
• Ability to work independently and as part of a team in a fast-paced environment.
• Familiarity with Microsoft Dynamic 365 is a plus.

Income Officer

Location: London
Salary: £29.05 per hour Umbrella
Contract Type: Temporary

About the Role

We are working on behalf of a London-based local authority to recruit a Income Officer. This is an excellent opportunity to manage a designated patch of properties, ensuring rental income is maximised while providing outstanding customer service. The successful candidate will be responsible for handling rent accounts, minimising arrears, and supporting tenants to sustain their tenancies.

Key Responsibilities

• Manage a portfolio of rent accounts, serving as the first point of contact for tenants regarding rental payments, arrears, and financial support.
• Maximise income collection through early intervention, direct engagement, and proactive communication, including phone calls and home visits.
• Ensure compliance with the council's escalation procedures and statutory requirements related to rent arrears.
• Establish and monitor rent repayment agreements while maintaining a customer-focused approach.
• Advise tenants on Housing Benefit, Universal Credit, and other financial assistance to optimise income collection and mitigate financial risks.
• Work collaboratively with internal teams and external agencies, including debt advice services, social care teams, and legal professionals.
• Prepare and submit court documentation, attend possession hearings, and provide support for evictions when necessary.
• Provide training and guidance to new team members, interns, and colleagues on best practices and income recovery strategies.
• Maintain accurate financial records and prepare reports on rental income and arrears management.
• Represent the Income Team at resident association meetings, including occasional evening events.
• Promote Direct Debit payments and assist with financial inclusion initiatives.

What We Are Looking For

The ideal candidate will demonstrate:

• A strong knowledge of housing and welfare legislation, including the court pre-action protocol and Welfare Reform.
• Experience in income management within a social housing setting, including debt recovery and financial support services.
• Excellent negotiation and communication skills to engage with tenants and external stakeholders effectively.
• Experience in working with vulnerable residents and the ability to identify and implement tailored financial solutions.
• Proficiency in IT systems, including housing management software and financial databases.
• A customer-focused approach with a commitment to improving resident satisfaction and tenancy sustainment.
• Strong organisational skills, attention to detail, and the ability to work both independently and as part of a team.

Housing Assistant

Location: London
Pay: £24.11 per hour Umbrella
Contract Type: Temporary

About the Role

We are recruiting on behalf of a respected local authority, to recruit a Housing Assistant. This is an exciting opportunity to support the development and delivery of tenancy and estate management services, ensuring compliance with tenancy and lease conditions while enhancing resident satisfaction and quality of life.

Key Responsibilities

• Provide high-quality support to tenancy management teams, assisting housing officers and team managers in various housing management functions.
• Assist with estate inspections, tenancy verification checks, ASB management, fire risk assessment recommendations, and property management tasks.
• Support tenant and resident associations with administrative tasks.
• Maintain and operate both computerised and manual recording systems.
• Attend home visits, meetings, events, and conferences, occasionally outside normal working hours.
• Provide advice on tenancy change applications and ensure accurate completion of relevant documentation.
• Assist housing officers in managing the void and rehousing process, including liaising with property services and conducting property viewings.
• Ensure all tenancy sign-up packs are prepared and contain the necessary documentation.
• Utilise council IT systems to maintain up-to-date and accurate records.
• Support the service improvement team with performance and service standards data.
• Provide a high-quality, face-to-face reception service, resolving enquiries at the first point of contact where possible.
• Maintain high standards of professionalism in interactions with customers, colleagues, and other agencies.

What We Are Looking For

The ideal candidate will demonstrate:

• Previous experience of working with a Housing Association, RSL or Local Authority.
• Knowledge of tenancy and estate management processes
• Understanding of housing policies, legislation and procedures.
• Ability to carry out property inspections and tenancy verification checks.
• Experience in dealing with anti-social behaviour cases.
• Strong problem-solving abilities, with a proactive approach to overcoming challenges.
• Critical thinking skills, using evidence-based approaches to decision-making.
• Excellent coordination and collaboration skills to work well with others.
• A strong commitment to service excellence and delivering high-quality outcomes.