MMP Consultancy are currently recruiting for a Senior Repairs Scheduler for a National Contractor on a Permanent Basis, in the West Midlands.

Responsibilities:

• Schedule works into diaries for up to 20 operatives daily ensuring diaries are full and
• immediate attention is given to allocate work to operatives when they become free.
• Manage all resource planning activities to ensure maximum efficiency
• Check K.P.I performance weekly and analyse service failures to implement solutions
• Audit performance weekly and any errors bought to your team's attention.
• Providing customer service to residents and customers
• Check the system for emergencies and manage within a timely manner to ensure targets are meet
• Respond to telephone variations by seeking approval from duty surveyor so operatives may continue the site through to completion
• Arrange inspections for supervisors
• Provide a high-quality service to client on a face to face basis
• Working within a team to achieve goals and targets achieving daily targets of a minimum of 60 allocations each day of new orders

Requirements:

• Call Centre Experience
• Maintenance industry experience
• Ability to meet deadlines and work under pressure
• People management experience

MMP Consultancy are working with a fantastic organisation to recruit a Repairs Administrator to join them on a temporary to permanent basis, in North London.

We are seeking enthusiastic and experienced administrators or coordinators to apply, who possess exceptional customer service and clerical skills. Ideally someone who thrives in challenging atmospheres and can remain calm under pressure.

Responsibilities:

• Raise orders of work by email or phone calls from clients input onto the system ready for allocation. Work with the contracts managers/supervisors to allocate work to operatives on a day to day basis plus the following days' work including emergencies.
• Allocate jobs out to sub-contractors using LION/MAINTAIN to create sub-contractor form.
• Making appointments with site by phone/email
• Where applicable dealing with OOH call outs
• Process timesheets ensuring all job numbers are correct and signed off by CM/supervisor. Including inputting data onto accounts spreadsheet, filing timesheets and holiday/ad hoc forms relating to pay
• Collate paperwork/photos for each job and file onto systems. Update system daily indicating job status, Chasing up sub-contractors for updates.
• Updating WIP report daily to ensure WIP kept to a minimum, creating weekly WIP reports for the CM's. Updating tracker on daily basis with all new jobs
• Analyse every job that passes through the system ensuring all job sheets, RAMS and materials are with the jobs and uploaded. Challenge operatives and supervisors on accuracy of information given about jobs
• Collating weekly/monthly compliance sheets filled out by CM's/Supervisors and operatives
• Updating various client systems across all contracts ensuring all documents are uploaded in order for invoicing

MMP Consultancy are looking to recruit a Resident Liaison Officer to work for a National Contractor on an Permanent Basis, in Oldbury.


We are looking for an enthusiastic professional to play a pivotal role in supporting the delivery of works programmes. Working closely with Contract Managers you will assist in resident consultation and involvement.

Responsibilities:

• Attend Resident Surgeries and assist vulnerable people reporting repairs, keep residents and scheme managers up to date on progress
• Organise consultation events and attend meetings as required
• Identify vulnerabilities relating to individual residents and liaise with client's housing officers or support services where necessary.
• Work with the Performance Team to ensure and identified vulnerabilities are accurately recorded within the organisations systems.
• Investigate, register all complaints and report in accordance with company and client procedures. Ensure all MP, Councillor enquiries and complaints are investigated and resolved efficiently and within target and advising residents and clients of their outcomes

Ideal Candidate:

• Present previous experience of working within Social Housing or Local Authority
• Resident Liaison/Community Engagement capacity
• Experience of handling challenging and complex situations
• An effective communicator at all levels, you will be able to work proactively and independently to deliver on tight timescales