An exciting opportunity has arisen for an experienced Planner to work with a Housing Provider based in Devon on an ongoing basis.

Umbrella Rate: £17.20 Per Hour / PAYE Rate: £13.06 Per Hour

This role would suit Repairs Planners, Repairs Scheduler's, Repairs Administrators with previous experience of repairs diagnosis and scheduling.

Duties:

• Provide effective planning of regional operative's diaries working closely with the regional operational team to support the achievement of operational KPIs.
• Coordinate the efficient scheduling of maintenance repairs for operating needs and customer requirements within the area.
• Maintain the scheduling system and provide internal and external customers with timely and accurate information.
• Liaise with customer service colleagues in relation to appointments and updating of all systems when operatives report issues.
• Ensure that all written, electronic and telephone enquiries are answered and resolved effectively in accordance with agreed service standards and timescales.
• Work closely with the commercial team in relation to subcontractors purchase orders and variation orders to ensure continued value for money and commercial procedures are followed.
• Ensure compliance with GDPR regulations when processing customer data.
• Take appropriate Health and Safety measures to ensure personal safety and the safety of our customers and colleagues.
• Support the protection and safety of our customers by ensuring safeguarding procedures are followed and safeguarding concerns are appropriately identified, monitored and reported.

Experience Required:

• Excellent communicator, with strong organisational skills
• GCSEs at Grade C or above and including Mathematics and English
• Proficient IT skills including use of Microsoft Excel and Word Proven background in a customer service focused environment
• Experience of using database systems (Connect / Northgate / DRS)
• Construction related knowledge
• Previous experience of working with a Housing Association / Local Authority or Maintenance Contractor in either a Scheduling or Customer Service capacity

MMP Consultancy are looking to recruit a Community Liaison Manager on a Temporary basis, based in North West London.

As a Community Liaison Manager, you will be the primary point of contact between the organisation and the local communities where the new developments are situated. Your role is to foster positive relationships with residents, local authorities, schools, and other stakeholders, ensuring the developments integrate seamlessly into existing communities.

Main Responsibilities:

• Develop and implement comprehensive community communication plans for each development, acting as the "face" of the organisation to residents and stakeholders.
• Establish and maintain positive relationships with key community figures, including local councillors, MPs, and local authority officers.
• Create and adapt Community Development Plans for each project, aligning them with project goals and evaluating the outcomes and impacts.
• Support new residents' transition into the community by connecting them with local groups, clubs, and societies to foster a sense of belonging.
• Organise events and initiatives that promote community development and enhance our organisation's reputation within the community.
• Develop and manage project budgets effectively.
• Work closely with our charitable foundation to leverage their resources and expertise, ensuring the developments provide top-tier training and support to the communities.

Experience Required:

• Friendly, approachable, and professional, with a talent for building and maintaining relationships.
• Highly organised and systematic, with a strong attention to detail.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Excellent written and verbal communication skills, including experience in delivering presentations.
• Innovative thinker with a proactive approach to identifying and addressing challenges.
• Adaptable and willing to go the extra mile to achieve project objectives.
• Demonstrated experience in community development and liaison activities, with a solid understanding of the property and construction industries.

MMP Consultancy are working with a fantastic organisation to recruit a Call Handler to join them on a Ongoing Contract based in West Sussex.

We are seeking enthusiastic individual who thrives in challenging atmospheres and can remain calm under pressure. You will be responsible for answering and redirecting calls. Ensuring all queries are dealt with in a time effective manner with excellent results.

Key Responsibilities:

• Handle inbound and outbound calls from residents regarding repairs and maintenance issues.
• Accurately log repair requests on the system, ensuring all details are captured correctly.
• Diagnose repair issues based on resident descriptions and allocate jobs to the appropriate contractors or internal teams.
• Prioritise urgent and emergency repairs, ensuring prompt action is taken.
• Provide excellent customer service, ensuring residents feel listened to and supported.
• Keep residents updated on the progress of their repairs, managing expectations and resolving
• queries.
• Liaise with contractors, housing officers, and other stakeholders to ensure repairs are completed efficiently.
• Handle complaints professionally and escalate where necessary.
• Maintain accurate records of all calls and updates on the housing management system.

Skills Required:

• Experience of working in a Call Handling or Customer Service based role
• Exceptional customer service skills
• A good attitude and willingness to learn
• Ability to remain calm under pressure and challenging atmosphere
• Excellent written and verbal communication skills.

MMP Consultancy are looking to recruit a Resident Liaison Officer to work for a National Contractor on an Ongoing Basis, based in the West Midlands.

We are looking for an enthusiastic professional to play a pivotal role in supporting the delivery of works programmes. Working closely with Contract Managers you will assist in resident consultation and involvement.

Responsibilities:

• Assisting in the management of resident consultation and involvement in planned works programmes, minimising disruption to residents whilst helping to ensure that the programme does not fall behind schedule and costs remain within budget
• Developing and delivering effective communication with residents, liaising closely with contractor staff to assist in the smooth running of the programmes and the ongoing building management
• Contribution to community engagement plans and initiatives to counter joblessness and financial exclusion

Ideal Candidate:

• Present previous experience of working within Social Housing or Local Authority
• Resident Liaison/Community Engagement capacity
• Experience of supporting planned works programmes
• Experience of handling challenging and complex situations
• An effective communicator at all levels, you will be able to work proactively and independently to deliver on tight timescales