Ask any of our clients why MMP Consultancy is their first choice and you’ll get the same answer: Trust.
We’re trusted because all of our consultants have such a depth of knowledge. Because we prize long-term relationships over short-term quick cash. Because we reliably deliver quality, even when reacting fast and no matter the scale of the challenge. Because our relationship is valued and personal. And because we are seen as true partners who add value, an extension of your team, dependable people who really care.
Quality, quality, quality
We can't say it enough! Quality is everything to us – because we know it's what you expect and deserve. Our quality of service and results is borne out by the fact that over 85% of our business is repeat business and referral.
First and foremost, we listen
How do we do it? Well, you'll probably find we're different to deal with than what you might have come to expect from recruitment consultants. For example, we'd rather not fill a role than send you someone who might let us down. We take time to get things exactly right for you. That doesn't mean we're slow out of the blocks. But we know that more haste rarely means more speed.
Responsive & thorough
We'll ask you the right questions and share market insight generously. We're responsive and thorough – more than able to help you with planning as well as reacting at short notice. We won't waste your time or be woolly about things: we're precise – and concise – with all the information we provide.
Experienced experts
You're in safe hands with our team. Everyone here is an expert in their specialist area. We invest in training – real on-the-job training. As we grow, we promote internally, and our longer term people mentor and train up new joiners. We're careful about the people we recruit for ourselves, we treat them well and we're rewarded by them staying with us.
Proven results
All this means you benefit enormously from the shared knowledge, consistency and quality ethos of our company culture. We know that this is what delivers the results you need – and it's the way of working we'll never, ever compromise on.
Resident Liaison Officer
Resident Liaison Officer (RLO)
Location: London and Home Counties
Contract Type: Full-Time, Permanent
We are recruiting on behalf of a reputable contractor in the Repairs and Maintenance sector, seeking a dedicated Resident Liaison Officer (RLO) to join their team across London and the Home Counties. This is an excellent opportunity for a customer-focused individual passionate about making a positive difference in residents' lives.
The Role
The Resident Liaison Officer acts as the key point of contact between the contractor, residents, and scheme managers, ensuring high levels of customer satisfaction and effective communication. This role involves resolving concerns promptly, supporting vulnerable residents, and engaging with the community to maintain trust and confidence.
Key Responsibilities:
- Responding to and resolving resident concerns, complaints, and enquiries promptly and professionally.
- Maintaining and reporting on complaints logs, identifying trends, and recommending improvements.
- Visiting residents in their homes to address issues, provide updates, and ensure satisfaction with completed works.
- Arranging compensation or goodwill gestures as approved by management.
- Organising and attending consultation events, resident surgeries, and community engagement activities.
- Coordinating with the performance team to identify and support vulnerable residents.
- Producing and presenting reports, surveys, and feedback to internal teams and clients.
- Supporting sustainability initiatives and ensuring compliance with health and safety policies.
Candidate Requirements:
- Proven experience in customer engagement and improving satisfaction levels.
- A strong understanding of customer care, particularly with vulnerable residents.
- Excellent interpersonal and communication skills, with the ability to influence and resolve issues effectively.
- Proficiency in Microsoft Office Suite.
- A proactive, organised approach with the ability to manage workloads independently and as part of a team.
- A current UK driving licence and access to an Android or iOS smartphone.
- Experience working with local authorities or housing associations.
- Knowledge of reactive maintenance services.
- Familiarity with complaint handling procedures.
What's on Offer
- Holiday Entitlement: 22 days per year, increasing with service (up to an additional 5 days).
- Long Service Awards: Recognition for key milestones and continuous service.
- Perkbox Benefits: Access to a wide range of perks, including free coffees, cinema tickets, and discounts on trips away.
- Volunteer Days: One paid day per year to support a cause of your choice.
If you are a motivated, customer-focused professional with a passion for delivering outstanding service, we'd love to hear from you.
Scheduler/Planner
Job Opportunity: Scheduler / Planner
Location: West Midlands
Contract Type: Full-Time, Permanent
We are recruiting on behalf of a leading contractor to find a highly organised Scheduler/Planner to join their team based in the West Midlands. This is a fantastic opportunity for someone who thrives in a fast-paced environment and is passionate about delivering excellent customer service while supporting the smooth running of operational processes.
The Role
As a Scheduler/Planner, you will work as part of a busy team, helping to coordinate repairs and maintenance works. Your role is critical in ensuring that tradespeople are deployed efficiently, and residents' needs are met promptly.
Responsibilities:
- Providing excellent customer service to residents and clients.
- Scheduling appointments with tradespeople in an organised and cost-effective manner.
- Managing appointment rescheduling using the company's planning tools.
- Logging and updating jobs on the company's job management system.
- Collaborating with supervisors and tradespeople to organise and allocate work effectively.
- Handling enquiries from residents and resolving appointment-related issues.
Candidate Requirements:
- Experience working in a busy call centre environment.
- Strong multitasking abilities, with a proven ability to meet deadlines and targets.
- Excellent communication skills, with attention to detail and a customer-focused approach.
- Experience in a scheduling or planning role is advantageous but not essential.
What's on Offer?
- Annual Holiday: Entitlement increases after one year's service (up to an additional 5 days).
- Long Service Awards: Recognition for key milestones.
- Perkbox Membership: Access to free coffees, cinema tickets, trips away, and more.
- Volunteer Days: One paid day annually to support a cause close to your heart.
Ready to Apply?
If you're a highly organised professional who enjoys problem-solving, communicating with a wide range of people, and supporting the success of a busy team, we'd love to hear from you.
Resident Liaison Officer
Resident Liaison Officer (RLO)
Location: London and Home Counties
Contract Type: Full-Time, Permanent
We are recruiting on behalf of a reputable contractor in the Repairs and Maintenance sector, seeking a dedicated Resident Liaison Officer (RLO) to join their team across London and the Home Counties. This is an excellent opportunity for a customer-focused individual passionate about making a positive difference in residents' lives.
The Role
The Resident Liaison Officer acts as the key point of contact between the contractor, residents, and scheme managers, ensuring high levels of customer satisfaction and effective communication. This role involves resolving concerns promptly, supporting vulnerable residents, and engaging with the community to maintain trust and confidence.
Key Responsibilities:
- Responding to and resolving resident concerns, complaints, and enquiries promptly and professionally.
- Maintaining and reporting on complaints logs, identifying trends, and recommending improvements.
- Visiting residents in their homes to address issues, provide updates, and ensure satisfaction with completed works.
- Arranging compensation or goodwill gestures as approved by management.
- Organising and attending consultation events, resident surgeries, and community engagement activities.
- Coordinating with the performance team to identify and support vulnerable residents.
- Producing and presenting reports, surveys, and feedback to internal teams and clients.
- Supporting sustainability initiatives and ensuring compliance with health and safety policies.
Candidate Requirements:
- Proven experience in customer engagement and improving satisfaction levels.
- A strong understanding of customer care, particularly with vulnerable residents.
- Excellent interpersonal and communication skills, with the ability to influence and resolve issues effectively.
- Proficiency in Microsoft Office Suite.
- A proactive, organised approach with the ability to manage workloads independently and as part of a team.
- A current UK driving licence and access to an Android or iOS smartphone.
- Experience working with local authorities or housing associations.
- Knowledge of reactive maintenance services.
- Familiarity with complaint handling procedures.
What's on Offer
- Holiday Entitlement: 22 days per year, increasing with service (up to an additional 5 days).
- Long Service Awards: Recognition for key milestones and continuous service.
- Perkbox Benefits: Access to a wide range of perks, including free coffees, cinema tickets, and discounts on trips away.
- Volunteer Days: One paid day per year to support a cause of your choice.
If you are a motivated, customer-focused professional with a passion for delivering outstanding service, we'd love to hear from you.
Administrator
Administrator
Location: West Midlands
Contract Type: 12-Month Fixed Term Contract
We are working with a reputable main contractor based in the West Midlands, to recruit an experienced Administrator on a 12-month fixed-term contract. This is an excellent opportunity to join a highly regarded business that partners with some of the UK's largest landlords, building owners, and facilities managers, delivering strategic building repairs, planned maintenance, and property improvements across multiple sectors.
The Role
As an Administrator, you will be based within a fast-paced call centre environment, supporting the operational team to deliver outstanding service to clients, including Housing Associations, Local Authorities, and their residents. This role requires someone with strong communication skills, who can resolve queries efficiently and with a positive attitude.
Responsibilities
- Answering incoming calls from tenants regarding repair works and resolving queries effectively.
- Utilising company systems to process orders accurately to enable client invoicing.
- Keeping the system up-to-date with detailed records of all resident interactions.
- Reviewing reports from supervisors or tradespeople to determine necessary actions for resolving repairs.
- Handling minor complaints and resolving them at the first point of contact.
Candidate Requirements
- A professional and friendly telephone manner.
- A strong focus on delivering excellent customer service.
- Excellent communication and prioritisation skills.
- Problem-solving abilities, with the initiative to identify and address customer needs effectively.
This is a varied and rewarding role, and some flexibility may be required to support the wider team's success.
What's on Offer
- Holiday Entitlement: 22 days per year, increasing with service (up to an additional 5 days).
- Long Service Awards: Recognition for key milestones and continuous service.
- Perkbox Benefits: Access to a wide range of perks, including free coffees, cinema tickets, and discounts on trips away.
- Volunteer Days: One paid day per year to support a cause of your choice.
Building Surveyor - Voids
MMP Consultancy is currently sourcing for Voids Surveyor for an initial interim contract with a Public-Sector organisation in Hertfordshire. £280 per day Inside IR35 - neg.
Working within social housing to manage Voids duties including Minor and Major works. Holding high standards of quality, time and value for money.
Title: Voids Surveyor
Salary: £280 per day - Inside IR35 (36 hours per week)
Location: Hertfordshire
Contract: Rolling Contract
Duties:
* Delivery of Voids service, being able to pre inspect properties and create specification of works which is fit for purpose for tenants.
* Ensure contractor engagement and management in the delivery of works provided.
* Post inspection of works complete to guarantee a good quality of service.
* Deliver fit-for-purpose, safe and good quality properties to tenants on behalf of the social housing entity.
* Prioritise tenants with value for money and efficiency delivery of works.
* Provide defect-free period of at least 6 months after works.
* Manage the auditable and compliance information required, ensuring the system is completely updated and all invoices are paid when appropriate.
* Work with partners to set, coordinate, track and ensure completion of voids with other services to get things done for the customer which meet or exceed customers' expectations.
* Dealing with unacceptable contractor performance ensuring all issues are remedied.
* Maintain up to date records and provide monthly statistical and qualitative information to the Voids and Maintenance Manager in respect of service performance indicators and progress against targets and budgets. Attending contractors' monitoring meetings as required to give performance feedback.
* Ensure records are kept up to date and information circulated to all relevant stakeholders including contractors, Lettings, Property Services, Housing Needs, Neighbourhood Services, Rent Accounting, Adaptations and Regeneration teams.
Desirable Qualifications
* HNC, HND, BTEC HND or higher, in a building discipline, or over 5 years hands on experience of related repairs surveying/ construction from a trade background.
* Relative experience of building maintenance in a local authority or other registered social landlord.
* Experience of working to strict deadlines within a busy multi agency setting
* Experience in the management and administration of domestic building repairs
* Demonstrable experience of controlling costs expenditure of maintenance works
Fire Risk Assessor
MMP Consultancy are currently seeking a Fire Risk Assessor for a local authority based in East London on an interim contract, undertaking Risk Assessments to social housing properties. £345 per day Inside IR35.
Will require an on-site presence between office, site and home.
Key Duties:
* Managing all aspects of fire safety across the housing assets ensuring services are maintained and improved.
* Provide operational fire safety management function for all Council owned and managed housing assets delivering continuous improvement in resident safety.
* Supporting compliance with both statutory and non-statutory fire safety legislation and associated building regulations.
* Carry out fire risk assessments across all of the councils housing stock.
* Ensuring the FRA programme is delivered on time and to the required standard through the application of a quality assurance programme.
* Ensuring compliance with legislation through the use of performance data, risk assessments and audits of Council owned and managed housing assets.
* Act as a subject matter expert for the council, in relation to fire safety.
* Support, develop and maintain the Housing Fire Risk Management Policy.
* Act as a resource and liaise with managers and staff at all levels within the Council implementing fire safety standards and initiatives.
* The specialist fire safety officer for a specific field of fire safety i.e. sheltered accommodation, temporary housing, vulnerable persons, fire engineering, etc.
* Identify fire safety priorities and assist in the overall prioritisation within the FRA programme.
Experience / Qualifications
* Specialist knowledge of fire safety legislation and its applications to housing.
* Fire safety qualification
* A clear understanding of emerging fire safety and building safety legislation.
* A demonstrable understanding of the Regulatory Reform (Fire Safety) Order 2005
Details below:
* 36 hours per week
* Hybrid Working Role
* £345 per day (Inside IR35)
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Meet The Team
Our highly experienced, tightly-knit team all share a passion for providing exceptional levels of service. And while we all have our specific areas of expertise, no-one here is an island. We work together closely as a team to ensure you always get the very best service that results in the best outcome for you, every time.
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